PSPINC CEO Kenichi Uchikura's Blog

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Pacific Software Publishing, Inc. (AKA PSPINC)
1404 140th PL NE, Bellevue, WA 98007, USA
425-957-0808 or 800-232-3989
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15 Year Old Porsche

Jul

1 tweet

I took delivery of the car I bought on Monday today from Barrier Porsche just now. It took until today to get a new tire for this car (just one tire). When I went to pick it up, the car had all the used car paper stack on the window so the service person ask me to wait at the lobby while they prep. the car.

After about 15 minutes the car was read. I drove back to the office. The first thing I noticed was the gas was not full. Besides, not a one sales person came to say thank you. I guess they are so used to customer spending $100K, they forgot what they need to do if you are not spending that kind of money. Very sad and disappointed.

It is a good business lesson to me and my company. I don't want to forget to treat every customer like they are the only customer we have.

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