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Oh what a tangled web I wov... Oh what a tangled web I wove
When on-line Quicken Service I chose.
“I have time this afternoon, Friday, so I better try phoning Quicken Support once more before the weekend.”

It’s now the end of February 2018 and getting close to tax time. Two months ago my office had all been boxed up so it could be my husband’s hospice room. I’ve put most everything back since Sam passed on New Year’s Eve 2017.

“At least this give me something to do so I don’t keep drifting into depressive thoughts.”

This computer issue, with Quicken computer program for my bookkeeping, has had a two year history created for our accountant if I want his service. I spent an hour or two on October 20th with Julie but since November I’ve been getting “error” when trying to update my Bank of America on-line account with Quicken.

“It’s going to be a long wait on hold with customer service, I’ll gather and work on the knitting project I promised our daughter for Christmas.”

Dialing the Quicken number, I’m told, “Go to quicken.com. for support.” I sign in to quicken.com chat support – changing my password one more time - and wait for an hour.

“I will try this other phone number I see listed.”

So now I’m watching my computer screen and also listening to the operator repeat over and over, “We are experiencing high call volume and you may have more success going to on-line chat at quicken.com." It’s been an hour of knitting and texting here in my living room while I watch the snow melt outside.

“I better plug in my computer. Well, I might as well plug in my iPhone and it wouldn’t hurt to give my Fitbit some juice as well.”

“It’s getting boring so I think I’ll play some CD music on the Bose.”

I start to get up and I can’t move without trying to figure out which leg to move in which direction as the cords and yarn are all entangled. I start to laugh, but there is no one around. I’m all by myself. So I laugh some more alone.

“Wow! How neat it is to laugh.”

After two hours of waiting, Adam finally announces himself on my iPhone. We share the computer screen and he knows exactly how to fix my problem. He is incredibly patient as I eventually follow his directions and take another 20 minutes to solve the problems.

“Phew!”

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