Kirin left the appointment saying, “I think I should break my other wrist so I can see him again.”
A few days before Thanksgiving 2017, Sam was given a suggestion that Chiropractic adjustment can be effective for the uncomfortable feeling he had that might be a result of his esophagus was backing up with gas.
Sam made an appointment with a local Chiropractor, but when he got to his appointment the practitioner took x-rays and wanted to address Sam’s whole spine. He wouldn’t listen to Sam’s immediate issues. They argued and Sam came home exclaiming, “He’s just a technician, not a real professional!!”
Three days later, Sam went to Overtake emergency with shortness of breath and Congestive Heart failure. There was a quart of fluid under his right lung that was aspirated. He was twelve days in the hospital where a bunch of “professionals” did their technical stuff like angiograms, CT scans, blood work, IVs.
There was one particular nurse, Baron, who was a professional like Dr. Job and took the time to figure out what the patient wanted and needed.
Kirin and I had a discussion about what it meant to be a professional. We decided a professional is someone who learns a set of skills, but goes on to learn some more about how to understand the customer/patient and listen to what is needed. A good professional isn’t there just to make money or dispense their skills/goods.
Here are 5 suggestions:
Put customer’s satisfaction first - connect
Share your knowledge; keep learning
Praise your team not yourself
Do more than expected - contribute
Say Thank you