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freespace
Pacific Software Publishing, Inc. (AKA PSPINC)
1404 140th PL NE, Bellevue, WA 98007, USA
425-957-0808 or 800-232-3989
pspinc.com
![Ken Uchikura Newsletter Vol. ...]()
Hospitality and Service
Hospitality and service are not the same. Understanding the difference will greatly change the way we interact with customers. Now, I’d like to share my thoughts on what many refer to as service.
What a company provides is available on its website, and they have manuals to carry it out without problems. However, what is important, is the ability to flexibly deal with unexpected situations. Here, I would like to write about my own experience. I once had the opportunity to board a plane while traveling on a business trip to Japan. However, the credit card used to purchase the ticket had fraudulent charges on it. So, I reported it to the credit card company and brought the new card with me to Japan. However, at the counter, the ground crew told me I couldn’t board the plane without the card I used to purchase the ticket.
They said it was because they couldn’t authenticate my identity. So, I showed them my driver's license and passport, but they wanted me to show them the card I used when I purchased the ticket, i.e., the now unusable card. During this conversation, the ground crew inevitably looked at their notes. I think they were looking for the manual. I ended up calling the credit card company to confirm, but the crew member had a hard time explaining as he wasn’t fluent in English. I think this is because the service manual wasn’t set up for such a case. If it’s not in the manual, it’s therefore not possible. It’ll be difficult for the person writing the manual, and the manual will only become thicker over time.
Next, let’s talk about hospitality. Hospitality refers to putting yourself in the other person's shoes and providing what they want you to do. For example, greeting customers with a smile. I heard that McDonald's used to write "Smile" on their menus, and I think this is important. When I underwent surgery, the anesthesiologist looked at my face and explained the surgery in detail as she gave me anesthetics. Even if you’re doing the same job, I’d be happier if you made me feel more comfortable. I believe hospitality consists of managing customers in a way that goes beyond the manual. In many cases, there’s no additional charge for hospitality. I believe this is a reflection of our staff's awareness of our customers.
We take care of our customers. This does not mean that we’ll always give them everything they want. Even if the customer says they are not wrong, it does not mean they are always right. It is how we interact with customers on a daily basis that can lead to a solution for both parties. I believe if you can treat people with kindness and love, as if we were family, we can respond with hospitality.
Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.
ken.uchikura＠pspinc.com
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Please follow my tweet at https://twitter.com/uchikura @uchikura
Please like my Facebook at https://www.facebook.com/uchikura
Please connect my Linked In at https://www.linkedin.com/in/uchikura/
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For your Domain, Email, Web and VPS service, please consider https://dreamersi.com by PSPINC.
__..-･**･-..__..-･**･-..__..-･**･-..__..-･**･-..__
I am publishing newsletter every Wednesday.
I would like you to subescrbe at following URL.
It tales less than a minutes to read.
UCHIKURA CO
Thank you.
![I usually put gas at Costco, but...]()
I usually put gas at Costco, but today I was almost empty so that I had to fill up. I spent over $75.00
I do drive to commute and not much else. I am so lucky that I do not drive for my work. The gas price is still all tie high and it must be hurting many people.
Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.
ken.uchikura＠pspinc.com
__..-･**･-..__..-･**･-..__..-･**･-..__..-･**･-..__
Please follow my tweet at https://twitter.com/uchikura @uchikura
Please like my Facebook at https://www.facebook.com/uchikura
Please connect my Linked In at https://www.linkedin.com/in/uchikura/
__..-･**･-..__..-･**･-..__..-･**･-..__..-･**･-..__
For your Domain, Email, Web and VPS service, please consider https://dreamersi.com by PSPINC.
__..-･**･-..__..-･**･-..__..-･**･-..__..-･**･-..__
I am publishing newsletter every Wednesday.
I would like you to subescrbe at following URL.
It tales less than a minutes to read.
UCHIKURA CO
Thank you.
Good News:
I just became a grandfather ... My daughter had a baby boy early this morning.
Bad News:
Both my parents tested positive for Covid-19.
Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.
ken.uchikura＠pspinc.com
__..-･**･-..__..-･**･-..__..-･**･-..__..-･**･-..__
Please follow my tweet at https://twitter.com/uchikura @uchikura
Please like my Facebook at https://www.facebook.com/uchikura
Please connect my Linked In at https://www.linkedin.com/in/uchikura/
__..-･**･-..__..-･**･-..__..-･**･-..__..-･**･-..__
For your Domain, Email, Web and VPS service, please consider https://dreamersi.com by PSPINC.
__..-･**･-..__..-･**･-..__..-･**･-..__..-･**･-..__
I am publishing newsletter every Wednesday.
I would like you to subescrbe at following URL.
It tales less than a minutes to read.
UCHIKURA CO
Thank you.
It has been 6 months as of today since my liver surgery today. I am clear for any cancer after 6 months. It's been great. I am planning to go travel to San Diego next week. This will be my first trip anywhere nice the surgery.
I would very much love to keep it this way. Thank you for all your support.
Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.
ken.uchikura＠pspinc.com
__..-･**･-..__..-･**･-..__..-･**･-..__..-･**･-..__
Please follow my tweet at https://twitter.com/uchikura @uchikura
Please like my Facebook at https://www.facebook.com/uchikura
Please connect my Linked In at https://www.linkedin.com/in/uchikura/
__..-･**･-..__..-･**･-..__..-･**･-..__..-･**･-..__
For your Domain, Email, Web and VPS service, please consider https://dreamersi.com by PSPINC.
__..-･**･-..__..-･**･-..__..-･**･-..__..-･**･-..__
I am publishing newsletter every Wednesday.
I would like you to subescrbe at following URL.
It tales less than a minutes to read.
UCHIKURA CO
Thank you.
I do not know how many people still use PCs with Hard Disks ... But if you do, you should upgrade it to SSD (Sold State Drive). It will speed up your PC so much that you might not need to think about buying New PC.
Also, SSD used to be very expensive but you can now get get 1/2GB of SSD for under $40. It is one of the cheapest way to upgrade your PC. PSPINC support team can swap your HD to SSD and transfer contents at very reasonable price. Please give us. call at 1-800-232-3989 and for support team.
Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.
ken.uchikura＠pspinc.com
__..-･**･-..__..-･**･-..__..-･**･-..__..-･**･-..__
Please follow my tweet at https://twitter.com/uchikura @uchikura
Please like my Facebook at https://www.facebook.com/uchikura
Please connect my Linked In at https://www.linkedin.com/in/uchikura/
__..-･**･-..__..-･**･-..__..-･**･-..__..-･**･-..__
For your Domain, Email, Web and VPS service, please consider https://dreamersi.com by PSPINC.
__..-･**･-..__..-･**･-..__..-･**･-..__..-･**･-..__
I am publishing newsletter every Wednesday.
I would like you to subescrbe at following URL.
It tales less than a minutes to read.
UCHIKURA CO
Thank you.
We just received the shipment of DENREI T-Shirts.
https://renrei.com
DENREI: DENREI is an online community-building platform designed for users to connect directly with their supporters. The power of email offers users privacy and security that other social media platforms may not offer.
Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.
ken.uchikura＠pspinc.com
__..-･**･-..__..-･**･-..__..-･**･-..__..-･**･-..__
Please follow my tweet at https://twitter.com/uchikura @uchikura
Please like my Facebook at https://www.facebook.com/uchikura
Please connect my Linked In at https://www.linkedin.com/in/uchikura/
__..-･**･-..__..-･**･-..__..-･**･-..__..-･**･-..__
For your Domain, Email, Web and VPS service, please consider https://dreamersi.com by PSPINC.
__..-･**･-..__..-･**･-..__..-･**･-..__..-･**･-..__
I am publishing newsletter every Wednesday.
I would like you to subescrbe at following URL.
It tales less than a minutes to read.
UCHIKURA CO
Thank you.
In mid 90s' GM released EV-1 the first mass production electric vehicle. GM could have lead the EV market but this car was failed because of the petroleum pressure, that was my understanding. Now GM is trying to play the catch up game. It was really unfortunate.
https://www.topgear.com/car-news/electric/gm-could-have-led-electric-revolution-ev1
Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.
ken.uchikura＠pspinc.com
__..-･**･-..__..-･**･-..__..-･**･-..__..-･**･-..__
Please follow my tweet at https://twitter.com/uchikura @uchikura
Please like my Facebook at https://www.facebook.com/uchikura
Please connect my Linked In at https://www.linkedin.com/in/uchikura/
__..-･**･-..__..-･**･-..__..-･**･-..__..-･**･-..__
For your Domain, Email, Web and VPS service, please consider https://dreamersi.com by PSPINC.
__..-･**･-..__..-･**･-..__..-･**･-..__..-･**･-..__
I am publishing newsletter every Wednesday.
I would like you to subescrbe at following URL.
It tales less than a minutes to read.
UCHIKURA CO
Thank you.
It must have been over 10 years since I was at Remlinger Farm.
It has gotten much cleaner than what I have remembered.
I have walked 1.75 miles so far.
Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.
ken.uchikura＠pspinc.com
__..-･**･-..__..-･**･-..__..-･**･-..__..-･**･-..__
Please follow my tweet at https://twitter.com/uchikura @uchikura
Please like my Facebook at https://www.facebook.com/uchikura
Please connect my Linked In at https://www.linkedin.com/in/uchikura/
__..-･**･-..__..-･**･-..__..-･**･-..__..-･**･-..__
For your Domain, Email, Web and VPS service, please consider https://dreamersi.com by PSPINC.
__..-･**･-..__..-･**･-..__..-･**･-..__..-･**･-..__
I am publishing newsletter every Wednesday.
I would like you to subescrbe at following URL.
It tales less than a minutes to read.
UCHIKURA CO
Thank you.
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