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Ken Uchikura Newsletter Vol. 48

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Ken Uchikura Newsletter Vol. 48
Happy Halloween from Japan

Why are streets so clean in Japan?



I am in Japan right now and where I am staying there are many people from overseas who are here to watch the 2019 Rugby World Cup in Tokyo. There are many people from New Zealand wearing all black where I am staying.

I heard them saying (in their NZ accent) that they are very impressed with Tokyo and how clean the city is everywhere. I visit Tokyo many times but I never think about how clean it is. I did not think about it because it is always clean. Even compared to Seattle, it is much cleaner.

Yesterday I was walking toward the station, and I saw a man cleaning the gutters of a public street. He was cleaning it like it was his own home. It is not the government’s job to make a city clean, it is the people who clean the city.

To make something happen, you cannot simply hire somebody and tell them what to do. It is the way people think, you need to start with education. If you do not learn to be clean, you will never be clean.
#KenUchukuraNewsletter #pspinc #opinionstand #marketing #valueproposition #postinheaven #pompomwashere #kiroboto #feebackonpilotsbt #pompomishere #dreamersi

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Transferring My Suitcase with Japan

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Transferring My Suitcase with... Transferring My Suitcase with...
I just shipped my suitcase to my parents house about 350miles away. This case weigh about 50Lbs ...

It will get there in less than 48 hours and it costs me 2,180yem ... about $20. How cheap is that.
#OnlyinJapan

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Arrived in Tokyo

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Beautiful Sunset Neat Incjeon K... Beautiful Sunset Neat Incjeon Korea My house nd office for next fe... My house nd office for next few days.
I arrived in Tokyo last night.
#pspinc #opinionstand #pompomwashere #dreamersi #valueproposition #marketing #postinheaven #kiroboto #pompomishere #feebackonpilotsbt

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Newsletter Vol 47

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Daylights are getting shorter. Daylights are getting shorter.
Ken Uchikura Newsletter Vol. 47
10/24/2019
Business 101

When you started learning about business, what did you learn? The first thing that I learned was to “find needs and fill them”. So the task becomes to find what people want. A lot of the time people, including myself, mistake what consumers want with what you want to sell. I often need to take a step back and think - do people really want this?

It then gets more complicated when you add resellers into the mix. Our company sells 80% of our services through our resellers. So, you have to think about both what the consumers wants and what our resellers want. A lot of the time what resellers want is different from what the consumers wants.

I often face this problem when we create a product for consumers and present it to resellers. They take the product and start selling it as if it was for a different purpose than originally intended. Resellers want to sell what is easy to describe and explain to their customers. That often differs from what your product was designed to do.

I think it is our job to explain what our product’s purpose is. If the market wants a different product, then we really need to rethink what we have built. In the end, the products we make must be intended for the consumers. Find needs and fill them.

***


If you like what you read, please show it by linking my company’s facebook pages.

For English Facebook https://www.facebook.com/PacificSoftwarePublishing/
日本語 Facebook https://www.facebook.com/PSPINCJP/

Arigato Gozaimasu … Thank you Very Much!

***


Please send any comments you may have to ken.uchikura@pspinc.com . If you do not like what you have read, you can unsubscribe at any time by clicking the link below. You can also add someone as a subscriber at http://www.uchikura.co . Thank you.
#pspinc #opinionstand #pompomwashere #valueproposition #marketing #postinheaven #dreamersi #kiroboto #pompomishere #feebackonpilotsbt

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Opinion Stand ... New Feature Internal Demo

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PSPinc In-house demonstration! PSPinc In-house demonstration! We can customize buttons. We can customize buttons.
This is the first time that our sales and support people looked at the new feature of the Opinion Stand. Soon, people can change the icons you see on the screen. It can be simples starts to thumbs up or down. Or if your organization have a mascot we can turn your mascot into a button.

http://www.opinionstand.com
#opinionStand #PacificSoftwarePublishing #PSPinc #SaaS #OpinionStandKiosk

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Discrimination or Separation

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There is no place for discrimi... There is no place for discrimination.
But everyone is not created equal.
Definition of discrimination:

The unjust or prejudicial treatment of different categories of people or things, especially on the grounds of race, age, or sex.

The key here is "unjust or prejudicial" ... But people are different. I wish to find the best position for the people.
#pspinc #opinionstand #pompomwashere #valueproposition #marketing #postinheaven #dreamersi #pompomishere #kiroboto #feebackonpilotsbt

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I love this system.

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This is No on 976 --- I am Y... This is No on 976
---
I am Yes on 976
When the Government started to taxing people, people have an option to repeal or change the tax law in the US. This is a wonderful system you only find in the USA. Of cause there ae people want to protect the tax hike too. But that is the people's voice.

When Japan increase taxes ... people just have to live with it.
#YesOn976 #NoOn976

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Unknown Reason

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Really? http://www.uchikura.co... Really?
http://www.uchikura.co is down.
Due to unknown reason ... there must be a reason ... my personal site http://www.uchikura.co DNS is not working. I asked our team to check and see any other domain is not working. But it appears to be this domain only.

I wonder what we have done.

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Fly the United States Flag at Half-Staff

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Fly the United States Flag at Ha...
Issued on: October 17, 2019

As a mark of respect for the memory and longstanding public service of Representative Elijah E. Cummings, of Maryland, I hereby order, by the authority vested in me by the Constitution and the laws of the United States of America, that the flag of the United States shall be flown at half-staff at the White House and upon all public buildings and grounds, at all military posts and naval stations, and on all naval vessels of the Federal Government in the District of Columbia and throughout the United States and its Territories and possessions through October 18, 2019. I also direct that the flag shall be flown at half-staff for the same period at all United States embassies, legations, consular offices, and other facilities abroad, including all military facilities and naval vessels and stations.

IN WITNESS WHEREOF, I have hereunto set my hand this seventeenth day of October, in the year of our Lord two thousand nineteen, and of the Independence of the United States of America the two hundred and forty-fourth.

DONALD J. TRUMP

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8TB External Hard Disk Drive

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8TB External Ha...
I bought 8TB Costco Hard Disk Drive today TO COST FOR $166 + TAX.
When we started our data center, I do not think we had 8TB of disk space at the data center.
It is amazing.
#pspinc #opinionstand #pompomwashere #valueproposition #marketing #postinheaven #dreamersi #pompomishere #kiroboto #feebackonpilotsbt

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Newsletter Vol 46

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Newsletter Vol 46
Veblen Effect
When people are asked to choose between similar items A and B, people prefer whichever has the higher price. So the very idea that your price must be lower than your competitor to compete with them is wrong. It is not your job to make your price lower, your job is to make sure your product has better value. The value may not have anything to do with the product itself.

One way is to come up with a better product name. Here are some examples of name changes. You may or may not know the original names of these companies, but you likely know their current names on the right. They have changed nothing about their products, but the name change made them what they are now.

It may be time to change my company’s name.

ZimRide -> Lyft
Backrub -> Google
Software Development Labs -> Oracle
AuctionWeb -> eBay
Price Waterhouse Coopers -> Bearing Point
Oak (Software) and Green before that! -> Java
Sound Around -> Walkman
Cellular One -> Cingular
Mosaic Systems -> Netscape
Fashion 21 -> Forever 21
Radar Oven -> Microwave Oven
Michael Kors -> Capri Holdings
Priceline -> Booking Holdings
WeWork -> We Corporation
Coach -> Tapestry
WeightWatchers -> WW
Salton Cooker -> George Foreman’s Lean Mean Fat Reducing Grilling Machine
Wards -> Circuit City
Blue Ribbon Sports -> Nike
Firebird -> Firefox
Confinity -> Paypal
Jerry’s Guide to the World Wide Web -> Yahoo
Il Giornale Coffee Company -> Starbucks
#pspinc #opinionstand #pompomwashere #valueproposition #marketing #postinheaven #dreamersi #pompomishere #kiroboto #feebackonpilotsbt

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MacOS Reinstallation

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To get this screen, you need t... To get this screen, you need to restart Mac while you are holding Command +Option + R MacOS Reinstallation MacOS Reinstallation MacOS Reinstallation MacOS Reinstallation MacOS Reinstallation MacOS Reinstallation MacOS Reinstallation MacOS Reinstallation
This I say forth attempts to install MacOS ... If this does not work, I have an appointment at Apple Store on this Saturday.
#pspinc #opinionstand #pompomwashere #valueproposition #marketing #postinheaven #dreamersi #pompomishere #kiroboto #feebackonpilotsbt

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Tiny came back ...

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See you in Heaven. Leave me... See you in Heaven.
Leave message to Tiny and Pompom
https://www.postinheaven.com
When you see Tiny in a small box, like I saw Pompom in the small pot, it really his me that they are no longer with us. Because of Tiny, I decided to adopt Pompom. Pompom and Tiny became inseparable. Now they are in heaven together.

I really miss Pompom and Tiny. There was a big hole in my heart when Pompom left, it just got bigger with the passing of Tiny.
#TinyPompomTogetherAgain #PostInHeaven #TinyandPompom

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Doctor's Appointment

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My arm ... Fistula Surgery My arm ... Fistula Surgery
It is like a older car, there are many things getting worse than before. So, I decided to take care of myself when I can. I am preparing myself for what can go wrong.

I went to my Nephrologist today. He told me my surgery went really well and he is very happy that I did this. He hope that I never have to use it but if it is necessary, I am ready.

I still have few more things that I want to do. I want to take care of myself when I can.

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Costco Pizzas

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Costco Pizzas
Once in w hile I have to go to COSTCO and pick up things. When I go to COSTCO, I make an extra effort to make sure I buy pizzas for my company.

Today I bought pumpkin pies and ice cream bars.
#pspinc #opinionstand #pompomwashere #valueproposition #marketing #dreamersi #pompomishere #kiroboto #feebackonpilotsbt #postinheaven

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My Left Arm is Swollen

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Far Left Arm! Far Left Arm!
After 13 days from my Fistula surgery, my left arm is still swollen.
Also my left arm is cooler thanks the right and I have little numbness.
My doctor told me that it will go away in time ... but I forgot to ask how long.
#Fistula

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Genius !!!

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Hong Kong Fashion Hong Kong Fashion
The the government bans you from wearing mask,
you come up with the solution.
This is great!!!

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Veblen Effect

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Veblen Effect
Something you should know.

Abnormal market behavior where consumers purchase the higher-priced goods whereas similar low-priced (but not identical) substitutes are available. It is caused either by the belief that higher price means higher quality, or by the desire for conspicuous consumption (to be seen as buying an expensive, prestige item). Named after its discoverer, the US social-critic Thorstein Bunde Veblen (1857-1929).

Read more: http://www.businessdictionary.com/definition/Veblen-effect.html
#pspinc #opinionstand #pompomwashere #valueproposition #marketing #dreamersi #pompomishere #feebackonpilotsbt #postinheaven #kiroboto

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Fortune Cookie

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Fortune Cookie
When will I be satisfied?
When I give up ... but I will never give up.

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Opinion Stand ... How does it work?

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Opinion Stand ... How does it ...
We have the videos to show you how Opinion Sand can work for you.
https://www.opinionstand.com
Please ask us for demo.

Video 1


Video 2


Video 3


OpinionStand is a product and service of PSPinc
Please contact PSPinc for more detail.
Toll Free in the US 1-800-232-3989 or 425-957-0808
info@pspinc.com
#OpinionStand #PacificSoftwarePublishing #PSPinc #SaaS #OpinionStandKiosk

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My First MRI

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My First MRI My First MRI My First MRI
I had my first MRI taken at Virginia Mason in Bellevue. I have never had MRI before but all day I left like I had Been there and had MRI done before.

This is a part of making sure I can be qualified to receive kidney when I need one. I had my fistula surgery done last week to make sure I am ready for Dialysis if I need one.

I just turned 60, so it is a good thing to do all my medical check ups.

PS: I am not feeling sick or anything. So, it feel kind of funny that I am doing all this.

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Newsletter Vol 45

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Newsletter Vol 45
Omotenashi

Omotenashi is a Japanese term used to describe a type of entertainment. It essentially means to please your guest. It is not something you need to work hard at, you can be trained to please your customers. Here are some things you can employ within your business.

* Smile at your customers
* Say “Arigato” or “Thank you”
* Call customers by their name
* Make eye contact
* Be honest
* Be sincere
* Answer questions by starting with “Yes” or “No”
* Start sentences with “Please …”
* Read between the lines
* Do not interrupt customers
* Do not talk too much
* Dress professionally

These will make your customers feel much more welcome and feel as if they are not being treated like “just another customer". It is important for customers to feel that they are special. This is what Omotenashi is all about. It is also important that you do this from your heart.

I was on one of the airlines crossing the Pacific. When I asked for something from a cabin attendant, she smiled and communicated with me. Though when she turned around, I could tell she was not smiling any more - she was acting. Acting is fine, just do not let the customer know.
#KenUchikuraNewsletter #pspinc #dreamersi #pompomwashere #opinionstand #postinheaven #feebackonpilotsbt #pompomishere #kiroboto #marketing #valueproposition

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Custom Card Design and Creation

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Custom Card Design and Creation
We do have staffs in Bellevue and San Diego who can design a card, posters, banners. This image above is a card created by our designer.

If you are interested in designing service of PSPinc, please contact us at 1-800-232-3989 or 425-957-0808 or info@pspinc.com
#pspinc #pompomwashere #opinionstand #dreamersi #valueproposition #marketing #pompomishere #feebackonpilotsbt #postinheaven #kiroboto

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I upgraded MacOS to Catarina

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Catarina Island Catarina Island I upgraded MacOS to Catarina This is how I started This is how I started I upgraded MacOS to Catarina I upgraded MacOS to Catarina I upgraded MacOS to Catarina I upgraded MacOS to Catarina It tells me those apps will no l... It tells me those apps will no longer be working. I upgraded MacOS to Catarina Now my Photos are upgrading .... Now my Photos are upgrading ... I may take few days.
I hope I will loose nothing.
I have decided to upgrade my 2012 Mac Mini OS to MacOS Catarina today. It looks fine so far other than the fact that three programs I often use are no longer operational.

(1) CleanMyMac 3
(2) TextWrangler
(3) ScanSnap Fujitsu Scanner Manager

I upgrade CleanMyMac3 to CleanMyMacX $100
I have to find alternate text editor to TextWrangler ... I hope it I snot hard.
I wonder if Fujitsu has released the new software for its scanner / ScanSnap.
#MacOSCatarinaUpgrade

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This is how I remember Pompom and Tiny.

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This is how I remember Pom... This is how I remember Pom... This is how I remember Pom... This is how I remember Pom... This is how I remember Pom... This is how I remember Pom... This is how I remember Pom...
I miss Pompom and Tiny a lot.
I have drawn those ...
This is how I remember them.

The word "友" you see is a Kanji word for "Friend".
#TinywasHere #PompomwasHere #ponstinheaven #PompomandTiny

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Opinion Stand / You know this system already!

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Opinion Stand / You know this...
Opinion Stand is design to gage your customers' opinion of your establishment. You have seen this type of system already and you know it works. Why don't you try it for your establishment.

https://www.opinionstand.com/eng/

If you are interested, please call us at 1-800-232-3989 or contact us at info@pspinc.com
We will be happy to explain about the system.
#OpinionStand #PacificSoftwarePublishing #PSPinc #SaaS #OpinionStandKiosk

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Free CRM for your company!

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Free CRM for your company! Free CRM for your company!
#PSPPlotCRM #FreeCRMSoftware #pspinc #marketing #valueproposition

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Ken Uchikura Newsletter Vol. 44

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Ken Uchikura Newsletter Vol. 44
Apology

I am not really happy about the way people give an apology. When you say “I am very sorry to people offended by my action.”, you are not apologizing to all, you are giving an apology only to people who are offended. That means, you are not 100% feeling apologetic. Unfortunately, I hear this a lot. Also, when people apologize, they are apologizing only because of the consequences resulted from their action. That means, they are not sorry for what they have done. They are sorry that they did not get away with it.

Also, when you explain why you did what you did...that should not be a part of the apology. That is an excuse and should not be a part of an apology. Here are the ways to give an apology, I read, that usually will be well received. I read this in the article* which is listed below.

1. An expression of regret.
2. An explanation of what went wrong.
3. An acknowledgment of responsibility.
4. A declaration of repentance.
5. An offer of repair.
6. A request for forgiveness.

The offer of an apology must be 100% and not motivated by the consequences. That is what is missing a lot of the time by the people giving an apology. You should not offer any apology if you are not truly sorry. If you believe in your action, you should have guts to stick with it whether you are popular or not.
#pspinc #dreamersi #pompomwashere #opinionstand #pompomishere #postinheaven #feebackonpilotsbt #valueproposition #marketing #kiroboto

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Opinion Stand at Hyogo/Kobe Fair in Oregon

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Hyogo Prefectural Government... Hyogo Prefectural Government Mascot : HABATAN
#OpinionStand #PacificSoftwarePublishing #PSPinc #SaaS #OpinionStandKiosk

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Fistula Surgery

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Fistula Surgery Pompom and Tiny Together Aga... Pompom and Tiny Together Again in Heaven
I Love and Miss Them!
I was at hospital getting fistula surgery done on left arm. I am not yet needing dialysis but I am always prepared. I am back in office today. My left arm in very dusk from blood pressure going in to my vein.

I was on oxycodone yesterday. I slept all day. I am not going to take oxycodone any more today. I can tolerate this pain.

PS: Because of this surgery, I was not with Tiny when half us. I am sorry. I mis you a lot. But I am sure Tiny is running around with my Pompom now in Heaven.

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