We just launched the new http://www.dreamersi.com where you can purchase a new domain / web / email for your business.

You can order everything online or if you wish to talk t people, you can call us on our business hours.

1-800-232-3989 or 1-425-957-0808

I turned 60 today.

Process and Result
In a perfect world, if the process is good, you can expect good results. But this is not a perfect world. A good process often does not produce the result you want. At the same time a good result may come from a bad process.

Let’s change the word “process” with “hard work”.

Does hard work always produce good results? You know the answer to that. How about a good result always come from hard work? You know the answer to that as well. Work is a game of percentage. You cannot predict the result … all you can do is control the processes. That is why you try to manage the processes as much as you can to increase the chance of success.

Let’s change the word “process” with “hard work” again.

You know hard work does not always produce good results. But do you think hard work will increase the chances of a good result? I will not answer that question. It is you who must decide whether you can't succeed or not by increasing your chances.

Does good process / hard work increase your chances of success? ***

Do you like what you have read? If so, please send me a comment to ken.uchikura@pspinc.com . If you do not like what you have read, you can unsubscribe any time by clicking the link below. You can also add someone as a subscriber at http://www.uchikura.co . Thank you.

Thank you Lewis and Dennis for giving us great inputs to improve Opinion Stand.

http://www.opinionstand.com

Mayumi is coming back tonight from LA ... Western Foodservice & Hospitality Expo where we have displayed Opinion Stand. Looking forward to hearing the result.

I am Ganko (Japanese word for stubborn). I will never forget the favor people given me, at the same time I will never forget the people who did me wrong. I may not say anything but that does not mean I forgot or forgave.

I am Ganko. ;)

This is not a very good character for the head of the company. Or is it.

I had impossible burger for the first time.
I really cannot tell if it was not a beef.
I loved it.

We ares tarting the first of site renovation to make it simpler and easier for customers to purchase.

http://www.dreamersi.com

This is the first site to be renovated.

How this is interesting ... Walkie-Talkie not based on the radio network but the Cellular data connection.

No Change

People want to change. They want to change the way we work, the way we face customers, the way we report and so on. But, you as a leader teach them how to do their work and if they do it differently, you tell them not to change. It is a mixed message. You want to embrace the change but you tell people not to change.

It is my belief that I as a manager should tell people what I want to accomplish and have people come up with the ways to do it. When people present their ideas, you have to carefully look at them and tell them if there are any ideas that have already been tried and failed. You need to explain why some of the ways may not work from your experiences.

This is to stop people from making the same mistakes you have made. You need to be open to their ideas. If you want to try the new idea, you need to start small and test it out before you implement it fully. Change should not be feel like change. We should be able to change so gradually that people feel comfortable.

Do not change for the sake of change. Instead of changes you might want to implement small improvements. It is called 改善(Kaizen) in Japanese. Changes are called 改革(Kaikaku). If you implement enough improvements, looking back they look like big changes.

Tiny and we welcome one of our clients doggy yesterday.
PSPinc is a K9 friendly company since 2001.
One of the reason why we own our buildings is the former building management company did not like we had dogs.

If you are visiting PSPinc,, feel free to bring your companions.

We were able to raise $25,000 to University of Washington, Foster School of Business Thus year again. Thank you all for participating and suposoring the golf tournament.

psp children's foundation
https://www.pspchildrensfoundation.org

ClickItAudio allows you to embed audio file (MP3)

- to any website (embed code)
- to any printed materials (QR Code)

Scan the QR Code on the image above and listen to what ClickItAudio is about.

PSP and its Children's Foundation thank all the participants and sponsors of this years charity golf tournament raising $25,000 to University of Washington, Foster School of Business.

Haena State Park as it should be

By The Garden Island | Sunday, August 18, 2019, 12:05 a.m.

Two months after the opening of Haena State Park, this project is a success.

Gone are the frantic days of chaos that centered around trying to find parking amid a mad scramble of people and cars, vehicles parked illegally. Gone are the days of far-too-many people coming and not enough going. Gone are the days of a sense of insanity in such a magnificent place.

It’s time to applaud the people behind this new program that, by recent indications, is working as planned and as hoped. It includes a permit system for visitors, a shuttle bus that is reducing traffic, increased fines for illegal parking, and its allows locals with identification to enter the area in their vehicle close to where Kuhio Highway ends on the North Shore and park in the new and improved parking lot. The boardwalk from the parking lot to Ke‘e Beach offers a nice sense of peace and relaxation — just the opposite of how it had been when walking on the road while avoiding traffic and people.

This is how it should have been. It’s been a long road to get here, starting with the rebuilding of Kuhio Highway.

The area was devastated during a historic April 2018 flood, which damaged hundreds of homes and the highway.

For more than a year, residents endured road closures, scheduled convoys, and the daily disruption of their lives. Prior to the flood, their lives were often disrupted by the thousands of people who visited the area each day to hike or enjoy Ke‘e Beach at the end of the road.

No longer.

The key to the plan is to control the number of daily visitors to Haena State Park by reducing it from the estimated 3,000 before to 900.

So far, it is working well. And, perhaps best, the area is being honored and protected, as it deserves.

Not everyone likes this new system, mind you. Some still aren’t aware of the permit program when they arrive at the entry station to Ke‘e Beach and are turned away for lack of visitor permits.

And some believe it could hurt tourism, because if thousands of people can no longer enter Haena State Park whenever they want, they won’t come back.

But this is a change that needed to be made. The area was saturated to the point of ruining it for guests and residents, and impacting the marine life. It’s common practice to pay an entry fee into state and national parks, so this is long overdue here.

Ke‘e Beach and the Kalalau Trail are two of this island’s most beautiful and precious places. Officials could no longer allow whoever wanted to go there whenever they wanted in as great of numbers as those sites could stand.

Let’s give credit to the state Department of Lands and Natural Resources and state Department of Transportation Highways Division for their roles in again giving the public access to this area, but with controls.

And while we can’t mention everyone who deserves credit, we must thank the Friends of the Kalalau Trail for their longtime commitment to maintaining and restoring sections of the first two miles of the trail.

At a blessing ceremony at Haena State Park earlier this year, state Board of Land and Natural Resources Chair Suzanne Case said: “Our challenge is creating bridges between the old world and new world, between cultural and natural resources, between kama‘aina and visitors. It’s a lot of contradictions to hold, but today is reconciliation between an event that was so devastating and scary — and a new day. That’s why we’re here.”

Ed Sniffen, state DOT Highways Division director, added: “Since the April flooding I’d forgotten about the overwhelming beauty of this place. In every trip here, all I saw was damage and debris. Today was the first day I could look out the window and see the beauty of this community… a community that reminds me of what real strength is.”

We couldn’t agree more.

https://www.gohaena.com

How important is it to be able to peek into what customers are thinking / feeling about your business?

http://www.opinionstand.com

I drew some Pompom's pictures.
I hope you are spending a good weekend.

I cleaned my keyboard today.
It was starting to look very dirty.
I was not sure if it was okay to clean it with wet wipes. But I did anyway.

For a while after the clean up, the keyboard stopped responding.
I thought I just killed the keyboard, but after while it came back.
I guess it needed to dry out.

I love those simplified dog designs done by one of out staff members. I turn them into a stickers and give them to the dog owners. Do you want your dog being designed? Contact me.

If you don't thing about the safety and weather, I will be riding my scooter all the time. I filled the gas today and cost me only $4.50 with premium gas.

I got something I wanted for myself for my birthday.
I bought it on eBay ... New.

PSPinc will never send out email like this to our customers.
If you are entering your user name and password, please do make sure it is at the site you think you are logging into.

I received this email this morning ... It is totally fake.

Kusak family invited me for a wonderful dinner and evening.
This was by far theist meal I had all year.
Cocktail sause and salad dressing was both home made.
They were so good.

Steak was cooked perfectly and the potato was heavenly.

Thank you!!!

Leadership,

"If words of command are not clear and distinct, if orders are not thoroughly understood, then the general is to blame. But, if orders are clear and the soldiers nevertheless disobey, then it is the fault of their officers" . Have you heard of this before? It comes from Sun Tzu’s “The Art of War”. This was written roughly 500 years BC but it can be applied to business operations today.

"Show one, tell one what to do, let one do it, and furthermore praise one; if not, anyone won’t work well ". This is not as famous as the first one in the U.S., but this was the words of Yamamoto Isoroku, Japanese admiral.

"Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity". How about this one? Do you know who said this? It was General George S. Patton.

Don’t you think it is interesting that China and Japanese generals treat people like objects and teach and communicate to them what and how to do things. But the Western general tells people what he wants to accomplish and lets his people come up with the way.

Very Large Typhoon Krosa (or typhoon #10) is landing in Japan soon.
We will people a safe passage.

We are rebuilding Dreamersi.com website to make sure people can buy domain and setup web and email without talking to people. It is coming soon. Of cause you can always talk to me or other members of PSPinc.

I booked my Japan trip flights to Japan.
I will be leaving on October 28 until November 11.
I am flying from Seattle to Incheon to Osaka.
Coming back from Narita to Incheon to Seattle.

I was able to play 9 holes today.
I walked with the power push cart.
I still walked 10,000 steps.
Enough workout for Sunday.

I took my other car out and filled it up. Unfortunately it take premium gas ... fortunately it is only $3.259 at Costco.

Can you tell what make of the car this is?

I see more and more restaurants adopting to Kiosk based ordering.
This is to reduce the need for people and reduce problems associated with money handling. Japan has been using this machine based ordering system for along time. US is now is catching up.

I have know him for a long time.
He moved to Arizona with his wife.

He came up here for Lenny Wilkens charity gala.
It is sad to see that this will be the last year for LW gala.

Ga-Ma-N

Ga-Ma-N is a Japanese word that has no word in the English dictionary. It is sometimes translated as “endure”, “persevere” and “tolerate”. But those words are not describing how the word is used.

When a child falls and hurts himself, the child usually cries. At that point, parents may tell the child to “Ga-Man-N”. What it means is that “we know you are hurting, but do not show that to the public. Keep it to yourself.”

Why would anyone “Ga-Ma-N”?

By Ga-Man-N, you are showing how strong you are. The act of Ga-Ma-N or being able to Ga-Ma-N is considered one of the virtues in Japanese society. If you cannot Ga-Ma-N, you are considered weak. I guess this comes from the samurai society.

There are a lot of things people want to do and want to say. But in Japanese society, non-action or silence (Ga-Ma-N) is believed to be more preferred. Japanese do not like direct conflict. But then something passes the point of being Ga-Ma-N, you will see another side of calm. Let’s try not to get there.

PS: When you pass the line of Ga-Ma-N … People say “Ga-Ma-N Dekinai”, “I cannot hold it anymore.”

When you come to job interview, you dress up.
When you come to work, you dress up in business appropriate attire.
Your company car represent your company.

Those are the things I look at to judge the company.

The the service car shows up with the dinged car with worn off tire, you really think twice about using the company. Or you just care about the price?

It is a great feature on our new company van.
You can turn the monitor into a iPhone screen.
I would love to have this in my car.

Registration is closed ... But if you contact me ... I may be able to put you in.

https://www.pspchildrensfoundation.org

I took this picture on my way back to my house around 9:30pm.
It was dark already. The daylights are getting shorter already.

Yes, I was in my office well after 9:00pm last night.

I shout 103 two days ago ... Today, I was able to settle down to 91.
Still not great but it is livable.

There were very slow players in front of us. We skipped one hole and we went in front of them. When we finished 18, they were still 15. They should not play that slow. Not acceptable.

Yuki join the doggie stickers today.
It started with Pompom last year.
I love them all.

“Do you sell your products or service online? If you say no, you are so behind, you need to start selling online. If you do sell online, do you think you are selling enough? Do you think you can sell more if you do it right?”

Those are the marketing pitches that many online experts make to get you to spend money on them.

Do not listen. They do not work.

Think about the Internet as a country. Yes, a country. If you want to expand your business to a new country, what do you need? Do you just buy a real estate and build a store there? No, you do not do that. First, you find out if there is a need for your product or service in that country. Then you find the competitors in that country. You must determine if you want to sell directly to consumers or establish a distributor. Then, you test the market by selling your product or service at a very limited scale.

You do all that and more if you want to penetrate a new market. So why do you break the Internet like it's just small add on? Because the Internet does not cost you anything. Opening a new store in other countries should not stop you from doing your due diligence. Doing business is a big deal. So treat it like so. You need to work with experts … not marketing experts. Someone who is already selling on the Internet. Work with them.

Lastly, don’t give up. Internet is the way now, and the future. You cannot give up. Keep trying. I am trying a new thing every day. Let’s share ideas. Ideas are free.

I shot 103 today.
Nothing, absolutely nothing worked today.
I lost close to 10 balls too.
I hope I don't do this again.