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Incident Report (DI Mail Service)

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11:00pm Oct 1 - 12:50am Oct2, 2020 PDT / 3:00pm-4:50pm Oct 2 JST,
DI Webmail service was unavailable because of a system incident.

It has been recovered and we confirmed it is working fine now.

We are sorry for any inconvenience due to it.
If you have any problems or questions, please do not hesitate to contact support@pspinc.com.

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Incident Report (Webmail Service)

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8:00am Aug 27, 2020 PDT/ 12:00am Aug 28 JST,
Webmail may have been experiencing some outages from midnight to 8:00am today. (It has been resolved.)

We are sorry for any inconvenience due to it.

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Email issue has been resolved

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Email issue has been resolved
The email issue we are having since this afternoon (US Pacific Standard Time) has been resolved. You should be able to send email using Dreamersi SMTP server now. We are very sorry for your inconvenience and thank you for your support.

https://dreamersi.com

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SMTP PROBLEM

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SMTP PROBLEM
Due to the fiber cut reported by CenturyLink, some customers are currently experiencing SMTP failure (inability to send email). We are working to mitigate the problem. Until there is a solution, we are asking our customers to use WebMail by logging into https://dreamersi.com.

The email sending is not affected when you use dreamers WebMail.

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インシデント報告(DI emailサービス)

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2020年8月26日午後6時 PDT/8月27日午前10時 JST、DIメールサービスに不具合が発生しており、一部のユーザー様でメールの送信ができない状況が発生しております。(メールの受信は正常に動作します。)

本インシデントの根本的原因として、ネットワークプロバイダーの誤作業によるネットワークケーブル断線が確認されており、復旧に数時間はかかる見込みです。

Webメールからのメール送信が可能であることを確認しておりますので問題が解決するまでの間、回避策としてWebメールをご利用ください。

2020年8月26日午後7時 PDT/8月27日午前11時 JST、
ネットワークプロバイダーによるネットワークケーブル断線復旧に少なくとも4時間はかかることを確認しております。

2020年8月26日午後8時 PDT/8月27日午後12時 JST、
ネットワークプロバイダーがネットワークケーブル断線復旧に必要な部品を取得中であることを確認しております。

2020年8月26日午後10時 PDT/8月27日午後2時 JST、
DIメールサービスの皆様がメールの送受信ができることを確認いたしました。

この度はご迷惑をおかけして大変申し訳ございませんた。

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Incident Report (Email Service)

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Currently (As of 6:00pm Aug 26 2020 PDT/ 10:00am Aug 27 JST), there is a problem on DI email service, and some users cannot send out emails. (Receiving emails works fine.)

It has been confirmed that the root cause of this incident was a broken network cable caused by a network provider's error, and it is expected to take several hours to recover.

It is confirmed that emails can be sent out from webmail, so
please use webmail for workaround until it is fixed.

Aug 26, 2020 7pm PDT/Aug 27, 11am JST,
We have confirmed that it will take at least 4 hours for the network provider to restore the network cable.

Aug 26, 2020 8pm PDT/Aug 27, 12pm JST,
We have confirmed that the network provider is waiting for some parts required to restore the network cable.
Again, It is confirmed that emails can be sent out from webmail, so please use webmail for workaround until it is fixed.

Aug 26, 2020 10pm PDT/Aug 27, 2pm JST,
We have confirmed the email can be sent/received correctly.

We are sorry for any inconvenience due to the problem.

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Incident Report (Website Access)

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Today, our server experienced a system down, and our email and web servers were in the unstable conditions.

The server team performed a recovery and recovered at the following time.
Please note that email senders receive a notification if any email is lost or not delivered. We really apologize for any inconvenience.

• Occurrence time: Around 12:21 am U.S. West Coast Daylight Time on Tuesday, August 21 and around 4:21 am Wednesday, August 21, Japan Time

• Recovery time : Around 12:59 am U.S. West Coast Daylight Time on Tuesday, August 21 and around 4:59 am Wednesday, August 21, Japan Time

If you have any problems or questions, please do not hesitate to contact support@pspinc.com.

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Incident report (YourHost)

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During 2:17pm~2:40pm on July17, 2020 (PDT), 6:17pm~6:40pm on July17, 2020 (JST), some sites in Yourhost were down due to a server trouble.

We have confirmed the server is running in the stable condition now.

We are sorry for any inconveniences caused due to the problem.

If you have any questions, please contact support@pspnc.com.

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Incident report (Wordpress)

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During 6:03am~6:13am on Jun12, 2020 (PDT), 2:03am~2:13am on Jun13, 2020 (JST), the WordPress server was unstable and the WordPress was not accessible.
We have confirmed the server is running in the stable condition now.

We are sorry for any inconveniences caused due to the problem.
If you have any questions, please contact support@pspnc.com.

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Incident report (Wordpress)

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1:32pm to Present on Jun9, 2020 (PDT), 5:32am to Present on Jun10, 2020 (JST), the WordPress server is unstable and the WordPress is not accessible.

We have confirmed the server is running in the stable condition as of 1:46pm on Jun9, 2020 (PDT), 5:46am on Jun10, 2020 (JST)

We are sorry for any inconveniences caused due to the problem.
If you have any questions, please contact support@pspnc.com.

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