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Twenty-five years have passed since the Great Hanshin-Awaji Earthquake of 1995.

My parent's apartment corrido... My parent's apartment corridor.
The only picture I have of this event.
This story takes place 25 years ago at 5:46am on January 17th, 1995.

I was working for a company and one of our Japanese customers called me at about 1:00pm. He told me that “There was a big earthquake in Kansai-area. You better get in contact with your parents!”. After getting off of the phone immediately, I called my parents. My mother took the phone and told me, “It was a big earthquake, I can see outside from a crack in the wall. Don’t worry, everyone is safe.”. Luckily, I was able to talk with them right after the earthquake but after that initial call, I could not call them for three days.

I heard that more than 600 people were dead in my hometown of Ashiya. After a week, I arrived at Kansai International Airport and took the train to Ashiya. On the train it was the first and last time that I heard an announcement of “final stop Ashiya Station”. There was no running water and it took four days to mobilize the Japan Self-Defense Forces (SDF). We learned a lot from this disaster, and it helped us with recent disasters in Japan to make sure there was minimum damage.

In this earthquake, more than 5000 people passed away. It has been 25 years. I pray for the victims of this disaster.

Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.

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Does your Business Need Opinion Stand?

image source: image source:
Have you ever wanted to give a review (bad or good) of a company on the spot? Perhaps you just finished dining at a restaurant and you’d like to recognize the top notch service you received. On the contrary, maybe you experienced long wait times and unfriendly service at a retail store or a sporting event.

These are often the moments where you feel a strong desire to give some feedback to management, but you don’t have time to wait for a manager, and once you get home, you’re too busy (or forget) to send an email with your complaints or accolades.

Good, constructive feedback for a business is often lost because that instant review hasn’t been available. Until now. PSP offers a service called Opinion Stand. It’s designed for your customers to give instant feedback about their experience at the time of service. It’s extremely simple, easy-to-use for customers and customizable to your business’ needs.

Opinion Stand comes in a physical kiosk for your brick and mortar location as well as digital formats for your online store. It’s a great way to monitor activity and view customer satisfaction trends, so you know what’s working and what needs to change.

Get all the details, options and pricing on Opinion Stand here:
#Blog #BusinessTips #CustomerReviews #ENnews #OpinionStand #PSPinc #SmallBusiness #Technology

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