January 13 , 2019 12:25pm PST (Jan 14, 5:25am JST) to current,
mypspinc.com is having problems.
We are working to fix it as soon as possible.
As of January 13 , 2019 12:40pm PST (Jan 14, 5:40am JST),
We have confirmed mypspinc.com is now working properly.
We apologize for any inconvenience.
We have resolved this incident by reverting the update deployment from this morning which was causing the issue.
We apologize for any inconvenience.
Thank you for choosing Pacific Software Publishing.
This morning, after deploying an update to our email servers, email addresses with a specific symbol in their password were not able to log in. Services were down for approximately 3 hours.
We are still investigating the root cause and there is no loss of emails.
We apologize for the incident and if you have any questions please do not hesitate to contact us at:
(425) 957-0808
1(800) 232-3989
support@pspinc.com
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