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Incident report (YourHost)

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During 2:17pm~2:40pm on July17, 2020 (PDT), 6:17pm~6:40pm on July17, 2020 (JST), some sites in Yourhost were down due to a server trouble.

We have confirmed the server is running in the stable condition now.

We are sorry for any inconveniences caused due to the problem.

If you have any questions, please contact support@pspnc.com.

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Incident report (Wordpress)

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During 6:03am~6:13am on Jun12, 2020 (PDT), 2:03am~2:13am on Jun13, 2020 (JST), the WordPress server was unstable and the WordPress was not accessible.
We have confirmed the server is running in the stable condition now.

We are sorry for any inconveniences caused due to the problem.
If you have any questions, please contact support@pspnc.com.

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Incident report (Wordpress)

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1:32pm to Present on Jun9, 2020 (PDT), 5:32am to Present on Jun10, 2020 (JST), the WordPress server is unstable and the WordPress is not accessible.

We have confirmed the server is running in the stable condition as of 1:46pm on Jun9, 2020 (PDT), 5:46am on Jun10, 2020 (JST)

We are sorry for any inconveniences caused due to the problem.
If you have any questions, please contact support@pspnc.com.

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Incident Report(DI Web servers+DI email service)

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3:15pm to Present on Jun 3, 2020 (PDT), 7:15am to Present on Jun 4, 2020 (JST), DI Web servers are unstable and the Websites are not accessible.

The servers affected:
- WordPress server2
- DI Custom server
- Dreamersi.com

At 3:50pm on Jun 3, 2020 (PDT), 7:50am on Jun 4, 2020 (JST), in addition to the DI Web servers issue, DI email service are also affected.

We have confirmed email service is running in the stable condition as of 4:10pm on Jun 3, 2020 (PDT), 8:10am on Jun 4, 2020 (JST).

Web servers are mostly accessible now but some are still unstable.
We continually work on it.

We have confirmed websites are now accessible in the stable condition as of 6:45pm on Jun 3, 2020 (PDT), 10:45am on Jun 4, 2020 (JST).

We are sorry for any inconveniences caused due to the problem.
If you have any questions, please contact support@pspnc.com.

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Incident report (Wordpress)

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1:31pm to Present on May12, 2020 (PDT), 5:31am to Present on May12, 2020 (JST), the WordPress server is unstable and the WordPress is not accessible.

We are currently investigating it.


We have confirmed the server is running in the stable condition as of 2:09pm on May12, 2020 (PDT), 6:09am on May12, 2020 (JST)


We are sorry for any inconveniences caused due to the problem.
If you have any questions, please contact support@pspnc.com.

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Incident Report (ClockLink)

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4:20pm to Present on May4, 2020 (PDT), 8:20am to Present on May5, 2020 (JST), the ClockLink server is unstable and ClockLink is not working correctly.


6:34am on May 5, 2020 (PDT), 10:34pm on May 5, 2020 (JST),
ClockLink is shown properly but it takes time sometimes.

We are continually working on it to make it stable.


We confirmed the server is running in the stable condition as of 2:11pm on May 5, 2020 (PDT), 6:11am on May 6, 2020 (JST)

We are sorry for any inconveniences caused due to the problem.
If you have any questions, please contact support@pspnc.com.

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Incident Report (Dreamersi Email)

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5:43pm to Present on Apr29, 2020 (PDT), 9:43am - Present on Apr30, 2020 (JST),
Dreamersi email is unstable and some email are delivered in delay.

We are investigating it now.


As of 6:26pm on Apr29, 2020 (PDT), 10:26am on Apr30, 2020 (JST),
we confirmed all emails are delivered in a timely manner.

We are sorry for any inconveniences caused due to the problem.
If you have any questions, please contact support@pspnc.com.

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Incident Report (Dreamersi Email)

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10:25am to Present on Apr15, 2020 (PDT), 2:25am - Present on Apr 15, 2020 (JST),
Dreamersi email is unstable and some of users can not receive emails.

We are investigating it now.


As of 10:55am, 2020 (PDT), 2:55am on Apr 15, 2020 (JST),
we confirmed Dreamersi email is working properly but there is access problem on Webmail.

We continue the investigation.


As of 11:10am, 2020 (PDT), 3:10am on Apr 15, 2020 (JST),
we confirmed Dreamersi email including Webmail access is working properly.

We are sorry for any inconveniences caused due to the problem.
If you have any questions, please contact support@pspnc.com.

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Incident Report (DI Email Service/Website Access)

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Today, our server experienced a system down, and our email and web servers were in the unstable conditions.

The server team performed a recovery and recovered at the following time.
Please note that email senders receive a notification if any email is lost or not delivered. We really apologize for any inconvenience.

• Occurrence time: Around 4:30 pm U.S. West Coast Daylight Time on Tuesday, April 7 and around 8:30 am Wednesday, April 8, Japan Time

• Recovery time Around 0:00 am U.S. West Coast Daylight Time on Wednesday April 8 and around 4pm on Wednesday, April 8, Japan Time

If you have any problems or questions, please do not hesitate to contact support@pspinc.com.

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Incident Report (Dreamersi Webmail)

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As of 2:15pm on Mar 30, 2020 (PDT), 6:15am on Mar 31, 2020 (JST),
We confirmed Dreamersi Webmail server is unstable condition and some of users could not access Webmail.

As of 3:15pm on Mar 30, 2020 (PDT), 7:15am on Mar 31, 2020 (JST),
the Webserver is sometimes accessible but we are still working on it.

As of 3:35pm on Mar 30, 2020 (PDT), 7:35am on Mar 31, 2020 (JST),
we confirmed the Webserver works properly.

We are sorry for any inconveniences caused due to the problem.
If you have any questions, please contact support@pspnc.com.

People Who Wowed This Post

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