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Incident Report (Dreamersi Webmail)

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As of 2:15pm on Mar 30, 2020 (PDT), 6:15am on Mar 31, 2020 (JST),
We confirmed Dreamersi Webmail server is unstable condition and some of users could not access Webmail.

As of 3:15pm on Mar 30, 2020 (PDT), 7:15am on Mar 31, 2020 (JST),
the Webserver is sometimes accessible but we are still working on it.

As of 3:35pm on Mar 30, 2020 (PDT), 7:35am on Mar 31, 2020 (JST),
we confirmed the Webserver works properly.

We are sorry for any inconveniences caused due to the problem.
If you have any questions, please contact support@pspnc.com.

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Incident Report (Dreamersi Email&Others)

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9:49am to Present on Mar 25, 2020 (PDT), 1:49am - Present on Mar 26, 2020 (JST),
Dreamersi email are unstable condition and some of users can not send/receive emails.
We are currently troubleshooting on it.

As of 12:15pm on Mar 25, 2020 (PDT), 4:15am on Mar 26, 2020 (JST),
the issue is temporarily and partly resolved.

As of 1:50pm on Mar 25, 2020 (PDT), 5:50am on Mar 26, 2020 (JST),
the issue has been totally resolved.

It was reported that the issue was not only on email service but also on some website access and some other webservices.
We confirmed all services are working fine now.

We are sorry for any inconveniences caused due to the problem.
If you have any questions, please contact support@pspnc.com.

People Who Wowed This Post

Incident Report (Dreamersi Email)

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9:40am to 9:52am on Mar 20, 2020 (PDT), 1:40am - 1:52am on Mar 20, 2020 (JST),
Dreamersi email was unstable condition and some of users could not send/receive emails.

It has been confirmed Dreamersi email is working properly in the stable condition now.

We are sorry for any inconveniences caused due to the problem.
If you have any questions, please contact support@pspnc.com.

People Who Wowed This Post

Error with past Invoices

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Due to a system error with our old billing platform which is no longer in use, invoices and termination notices were automatically generated and sent to you overnight.

Please disregard these emails that have ‘PSP Pay’ as these are incorrect.
If you would like to confirm your services and renewal dates, please use https://my.pspinc.com to log in and check your account.

We are also available to assist at psp_service@pspinc.com or 425-957-0808.
We apologize for the confusion.
#Dreamersi #pspinc #PacificSoftwarePublishing

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Incident Report (Dreamersi Email)

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2:27pm to 2:32 on Feb 24, 2020 (PST), 7:27am - 7:32am on Feb 25 2020 (JST),
Dreamersi email was unstable condition and some of users could not send/receive emails.

It has been confirmed Dreamersi email is working properly in the stable condition now.

We are sorry for any inconveniences caused due to the problem.
If you have any questions, please contact support@pspnc.com.

People Who Wowed This Post

Incident Report (Dreamersi Email)

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10:00am to 10:20 on Feb 7, 2020 (PST), 3:00am - 3:20am on Feb 8 2020 (JST),
Dreamersi email was unstable condition and some of users could not access the emails.

It has been confirmed Dreamersi email is working properly in the stable condition now.

We are sorry for any inconveniences caused due to the problem.
If you have any questions, please contact support@pspnc.com.

People Who Wowed This Post

Incident Report (mypspinc.com)

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January 13 , 2019 12:25pm PST (Jan 14, 5:25am JST) to current,

mypspinc.com is having problems.
We are working to fix it as soon as possible.


As of January 13 , 2019 12:40pm PST (Jan 14, 5:40am JST),

We have confirmed mypspinc.com is now working properly.
We apologize for any inconvenience.

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IMAP - Email login issue: Resolved

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We have resolved this incident by reverting the update deployment from this morning which was causing the issue.

We apologize for any inconvenience.

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IMAP - Email login issue

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Thank you for choosing Pacific Software Publishing.

This morning, after deploying an update to our email servers, email addresses with a specific symbol in their password were not able to log in. Services were down for approximately 3 hours.

We are still investigating the root cause and there is no loss of emails.

We apologize for the incident and if you have any questions please do not hesitate to contact us at:
(425) 957-0808
1(800) 232-3989
support@pspinc.com

People Who Wowed This Post

Incident Report (Dreamersi Email delay)

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December 26, 2019 1:15pm (PST), December 27, 6:15am (JST)

Dreamersi email is having delay problems.
We are working to fix it as soon as possible.


As of December 26, 1:50pm (PST) and December 27, 6:50am (JST),
it is confirmed Dreamersi email is working properly.

We are sorry for any inconveniences caused due to the problem.
If you have any questions, please contact support@pspnc.com.

People Who Wowed This Post

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