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Incident Report (network hardware)

Mar
13
thread
Incident Report (network hard...
The following services were unavailable due to network gear hardware failure.
The service has now been restored.
 - Mail service (Some users only)
 - Web service (Some users only)
 - Japanese Online
 - c-sagaseru.com
******
Incident Start: 11:54am Mar/13/2024
Incident Restore: 13:30pm  Mar/13/2024
****** 
We are sorry for any inconvenience due to it.
If you have any problems or questions, please do not hesitate to contact support@pspinc.com. 

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Incident Report (Storage)

Feb
14
thread
The following services were unavailable due to storage system failure.
The service has now been restored.

 - Mail service (Some users only)
 - Web service (Some users only)
 - pspinc.com website
 - Click It Audio
 - InforMakers 
 - Japanese Online
 - Pass Wizard

******
Incident Start: 3:40pm Feb/14/2024
Incident Restore: 4:26pm Feb/14/2024
****** 

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Dreamersi email is working again

May
28
thread
Email issue has been resolved as of 22:00 PT

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Dreamersi email is down

May
28
thread
Email started alarming about 18:45 PT as email is down.We are still trouble shooting at this time.

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Incident Report (DI WebdeMail Service)

Apr
26
thread
We have identified an issue that users with certain anti-virus software installed might have problem accessing to WebdeMail.

We are currently investigating and working on resolving this access issue.

We are sorry for any inconvenience due to it.
If you have any problems or questions, please do not hesitate to contact support@pspinc.com.

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Incident Report (DI Mail Service)

Mar
30
thread
Due to a very large number of accesses since yesterday, some mail service users have been unable to log in to their mail software and webmail.

In addition, e-mails sent and received during the above period are still not being displayed.
We are currently working on restoring the software.

We are currently working on restoring the service.

We are sorry for any inconvenience due to it.
If you have any problems or questions, please do not hesitate to contact support@pspinc.com. 

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Incident Report (DI Mail Service)

Apr
12
thread
6:00～7:10pm April 12(JST)
2:20～3:10am April 12(PDT)

During the above time period, some users were unable to use the e-mail service and were unable to view their e-mails from March 13 to April 12.
The mail service has now been restored, but e-mails sent and received during the above period continue to be unable to be displayed.
We are currently working on restoring the service.

We are sorry for any inconvenience due to it.
If you have any problems or questions, please do not hesitate to contact support@pspinc.com.

Update:

At 1:54pm April 12(PDT), 5:54am April 13(JST), All emails can now be displayed and the recovery process is complete.

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Incident Report (DI Mail Service)

Jul
28
thread
2:20 - 3:30pm Jul 28, 2021 PDT / 6:20-7:30am Jul 29 JST,
A part of DI Webmail service was unavailable because of a system incident.

It has been recovered and we confirmed it is working fine now.

We are sorry for any inconvenience due to it.
If you have any problems or questions, please do not hesitate to contact support@pspinc.com.

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Incident Report – WordPress webpage (was not available)

Mar
2
thread
Feb 27th 6:10 am(PST) to Feb 27th 15:01 pm(PST)
Feb 27th 23:10pm(JST) to Feb 28th 8:01am(JST)

WordPress customer's webpages were down for the above timeframe.
This was caused by the WordPress server and the database server failing to reconnect when the software of the network equipment in the data center was updated.
It has been recovered and we confirmed it is working fine now.

We are sorry for any inconvenience caused by it.
If you have any problems or questions, please do not hesitate to contact support@pspinc.com.

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Incident Report - Network Connectivity (down)

Feb
23
thread
Due to a core switch failure at our Primary Datacenter email and web hosting services were interrupted. After rebooting the core switch all services were restored.

******
Incident Start: 4:27pm
Incident Restore: 4:47pm

Downtime: 20 minutes
******

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