Incident Report (Email Service)
Aug
26
It has been confirmed that the root cause of this incident was a broken network cable caused by a network provider's error, and it is expected to take several hours to recover.
It is confirmed that emails can be sent out from webmail, so
please use webmail for workaround until it is fixed.
Aug 26, 2020 7pm PDT/Aug 27, 11am JST,
We have confirmed that it will take at least 4 hours for the network provider to restore the network cable.
Aug 26, 2020 8pm PDT/Aug 27, 12pm JST,
We have confirmed that the network provider is waiting for some parts required to restore the network cable.
Again, It is confirmed that emails can be sent out from webmail, so please use webmail for workaround until it is fixed.
Aug 26, 2020 10pm PDT/Aug 27, 2pm JST,
We have confirmed the email can be sent/received correctly.
We are sorry for any inconvenience due to the problem.
Share