Kenichi Uchikura 
Pacific Software Publishing, Inc. Trust & Referrals = 33 Years in Biz
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Keith Anderson
Keith Anderson of Classic Carpet and Upholstery Cleaning gave his Classification Talk on 9/11. Luckily, he spared the Execs lunch crowd from 33 years worth of photos of dirty water in toilet bowls :) Instead he spoke passionately about the importance of customer trust and referrals in his work.
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