Communicate the appeal of sake to customers
By Yuji Matsumoto
Happy New Year! We look forward to working with you again this year.
No matter how good a product is, the message needs to be communicated for customers to try the product.
let’s consider when the appropriate timing is and how to communicate the appeal of Japanese sake in a way that leads to sales.
Consider who the message is directed to
Are chefs, servers, and bartenders trained appropriately? Training the staff to thoroughly understand why a brand of sake tastes delicious and why customers should try it is important because a single try will not be sufficient to understand even ten percent of the appeal of a brand. Therefore, please have staff try the sake paired with the cuisine.
Timing
Of course, a good place to start would be to have the servers change their ordering from “What can I get you to drink?” to “It’s cold outside, would you like to try some hot sake?” This suggestion alone is a major difference. Also, please mention two to three different brands of Japanese sake during the recommendation.
Content
Speak informatively to customers in a way that generates a response like “Oh really?” For example, “How about AAA, a dry and refreshing sake from Niigata that goes great with sushi?” Or “Would you like to try BBB, a brand of sake from Akita that has body and goes great with teriyaki?” The point is to word the recommendations into easy-to-understand sales pitches that makes customers want to try the brand. Offer two to three different brands that range from reasonable to mid-range prices.
日本酒の魅力をお客様に伝える
新年明けましておめでとうございます。今年もどうかよろしくお願い申し上げます。
どんなすばらしいものでもそれを伝えなければ顧客は試さない。
どのようなタイミングで日本酒の魅力を顧客に伝え、販売につなげるかを考えてみたい。
伝える人は誰なのか
シェフ、サーバー、バーテンダーなりに適切なトレーニングをしているか。この酒は美味しいのかまたは試すべきをしっかりと勉強させること。単独で飲んだだけでは、一割もその酒の良さが理解できないので、必ず料理と合わせ試飲をさせること。
タイミング
やはり、サーバーがドリンクオーダーを取る時に顧客に「お飲み物をいかがいたしましょうか？」という一言を、「寒いので美味しい熱燗は、いかがですか」と変えてみること。この一言で大きな違いが生まれる。また、この際、２～３銘柄お薦めの日本酒も伝えること。
内容
とにかく簡潔に「そうなの！？」と思わせるトークをする。たとえば、ドライですっきりしていてとてもスシに合う新潟のAAA銘柄はいかがでしょうか？または、照り焼きなどに合うボディーがある秋田のBBB銘柄はいかがでしょうか？など、お客に分かりやすく、トライしてみたくなるセールストークを考える。値段も手ごろなものと中間くらいの試しやすいものを２～３銘柄オファーすること。
Happy New Year! We look forward to working with you again this year.
No matter how good a product is, the message needs to be communicated for customers to try the product.
let’s consider when the appropriate timing is and how to communicate the appeal of Japanese sake in a way that leads to sales.
Consider who the message is directed to
Are chefs, servers, and bartenders trained appropriately? Training the staff to thoroughly understand why a brand of sake tastes delicious and why customers should try it is important because a single try will not be sufficient to understand even ten percent of the appeal of a brand. Therefore, please have staff try the sake paired with the cuisine.
Timing
Of course, a good place to start would be to have the servers change their ordering from “What can I get you to drink?” to “It’s cold outside, would you like to try some hot sake?” This suggestion alone is a major difference. Also, please mention two to three different brands of Japanese sake during the recommendation.
Content
Speak informatively to customers in a way that generates a response like “Oh really?” For example, “How about AAA, a dry and refreshing sake from Niigata that goes great with sushi?” Or “Would you like to try BBB, a brand of sake from Akita that has body and goes great with teriyaki?” The point is to word the recommendations into easy-to-understand sales pitches that makes customers want to try the brand. Offer two to three different brands that range from reasonable to mid-range prices.
日本酒の魅力をお客様に伝える
新年明けましておめでとうございます。今年もどうかよろしくお願い申し上げます。
どんなすばらしいものでもそれを伝えなければ顧客は試さない。
どのようなタイミングで日本酒の魅力を顧客に伝え、販売につなげるかを考えてみたい。
伝える人は誰なのか
シェフ、サーバー、バーテンダーなりに適切なトレーニングをしているか。この酒は美味しいのかまたは試すべきをしっかりと勉強させること。単独で飲んだだけでは、一割もその酒の良さが理解できないので、必ず料理と合わせ試飲をさせること。
タイミング
やはり、サーバーがドリンクオーダーを取る時に顧客に「お飲み物をいかがいたしましょうか？」という一言を、「寒いので美味しい熱燗は、いかがですか」と変えてみること。この一言で大きな違いが生まれる。また、この際、２～３銘柄お薦めの日本酒も伝えること。
内容
とにかく簡潔に「そうなの！？」と思わせるトークをする。たとえば、ドライですっきりしていてとてもスシに合う新潟のAAA銘柄はいかがでしょうか？または、照り焼きなどに合うボディーがある秋田のBBB銘柄はいかがでしょうか？など、お客に分かりやすく、トライしてみたくなるセールストークを考える。値段も手ごろなものと中間くらいの試しやすいものを２～３銘柄オファーすること。
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