The point of Help Desk software is to help you provide better customer service more efficiently. You can have wonderful, friendly and knowledgeable cu...

POST IN HEAVEN 天国のメッセージボード 世の中には何の意味もないサイトが存在します。これはわたしが作ったそんなサイトのお話です。 2年前にわたしは愛犬のポンポンくんを天国に送り出しました。ペットをお持ちの方ならそれがどれだけ辛いかお分かりいただけると思います。そこでわたしは天国にいるポ...

POST IN HEAVEN This website has no purpose ... or does it? When I lost my dog, Pompom, two years ago, I created a website to send message to him in He...

There’s no doubt about it: If you have customers, you should have a program for Customer Relationship Management (CRM). To grow and scale, every compa...

Last week we talked about the importance of having a company privacy policy visible to customers on your website. Today let’s discuss more etiquette t...

OPINION STAND- DIRECT FEEDBACK FROM CUSTOMERS Hello from Kobe, Japan. I am on a business trip to Japan and I will be back in Seattle next Monday. I wi...

California has a new law regarding how businesses can handle client data online. It’s called California Consumer Privacy Act (CCPA). EU countries impl...

INTRODUCTION TO INFORMAKERS Hello, this is Ken Uchikura from Tokyo. Yes, I am on a business trip to Tokyo. I left Seattle yesterday on a direct flight to Tokyo/Narita on a Japan Airlines flight. I used to fly JAL many years ago but they stopped flying to Seattle so I moved to Northwest Airlines which is now DELTA. For a f...

NEWSMAIL- EMAIL BROADCASTING SERVICE FOR FREE Hello, this is Ken Uchikura again from Pacific Software Publishing, Inc. in Bellevue, Washington. Thank ...

WHAT IS ML-5? Hello, this is Ken Uchikura again from Pacific Software Publishing, Inc. We are very privileged to be chosen to take care of your Domain, Web and Email needs. We have been working very hard to make sure the services that you use are secure and stable. You probably did not feel it, but we had a massiv...