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You may remember a song called, “To Know You is to Love You.” It’s a great piece of song lyric because I believe it applies in business. Yup, to know ...
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Generally we think about customer service going through direct communication channels such as telephone, in-store, live chat, and emails. But what abo...
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A “brand ambassador” is someone hired by a company to positively represent their brand in the market. The brand ambassador’s job is to spread the stor...
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In my previous post, we defined the customer experience. In this article, I want to show you an example of a poor customer experience I had recently s...
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You know what they say about Los Angeles: come for the sun, stay for the play. Well, that’s what we at Sakura Rent A Car say, anyway, because we know ...
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Nothing can ruin a vacation quite like car trouble. Few things are as frustrating as a flat tire when you’re on your way to a business meeting or soci...
