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Marketing professionals have always known giving customers the best experience possible is important, and that it refers to the entire customer journey rather than ending after making the purchase. Delivering great experiences has only become that much more important. Businesses have the opportunity to maintain and stren...
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Deepfakes are images, videos, and/or audio that are digitally altered to convincingly appear to be something else using artificial intelligence (AI). AI development has been progressing rapidly over the last few years, and deepfakes are no exception. With how popular they’ve gotten over the last few years, it’s become m...
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CRM stands for customer relationship management and refers to the overall process and system companies used to manage and analyze customer interactions with the goal of improving customer service relationships. With effective CRM software, it’s easier to track your business’s overall growth, efficiency, revenue, an...
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When creating a new product for your business, it’s important to make sure it’s easy for customers to use. The last thing you want your customer to experience is not knowing how to use your product or abandoning the sign-up process midway. It may give people a negative opinion of your product and perhaps even...
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Getting good quality IT support is an underrated service. Only when something breaks do you need to call someone to assist you. So, having a go-to IT company for when you need it is a good idea. When you frequent one company for your IT services, it’ll result in better response times and a better experience overall b...
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Facial recognition technology identifies and confirms someone’s identity using their face. Along with fingerprint validation, DNA matching, eye recognition, hand geometry recognition, voice recognition, and signature recognition, facial recognition is a type of biometric identification. And it’s growing in popularity, as we see via...
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For anyone that has a website, you probably know how important web hosting is to your site. Having one is essential for keeping your site online, but it’s also important to have the right kind. The type of hosting you have for your site will dictate how much available space you have, how much monthly traffic can go to y...
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Recently, AI-generated voices have become increasingly popular, from Spotify’s new AI DJ to TikToks playing spoofed versions of songs that sound like famous actors or singers are singing them. But text-to-speech technology is nothing new. However, it’s improved immensely for one reason: deep learning. Previously, c...
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ChatGPT is a popular free-to-use AI-generated chatbot. To use it, just go to the ChatGPT webpage and enter a search query, much like you would in a search engine bar. OpenAI, the company behind ChatGPT, however, recommends typing search queries as a statement instead of a question as it will render more accurate re...
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Some customers hate dealing with customer service. Part of it’s because it means they don’t know how to use something or something isn’t working properly. But another big reason why is that many customer service experiences can be frustrating. Instead of being helpful, the support staff isn’t always the best at...