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About PSPINC and Japan

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Kenichi Uchikura
Founder & CEO, Pacific Software Publishing, Inc. (PSPINC)
Bellevue, Washington

Kenichi Uchikura is the founder and CEO of Pacific Software Publishing, Inc. (PSPINC), a technology company based in the Seattle area. After graduating from Azusa Pacific University in 1983, he began his professional career in Japan before being assigned to establish his employer’s Seattle subsidiary. That international business experience laid the foundation for his entrepreneurial journey.

In 1987, Uchikura founded PSPINC, building the company into a long-standing provider of software development, web hosting, business communications, and SaaS solutions serving clients in both the United States and Japan. Originally known for Japanese software localization and cross-cultural technology services, PSPINC evolved alongside the growth of the Internet into a provider of digital infrastructure, custom web applications, and business communication platforms.

For nearly four decades, Uchikura has focused on helping organizations leverage technology to improve communication, strengthen customer relationships, and expand business opportunities. His work reflects a commitment to innovation, practical problem-solving, and fostering business connections between Japan and the United States.

🌐 https://pspinc.compspinc.com

Golf Today

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Golf Today
Played golf with 7other Seattle Executives Association members today at Aldarra. Out of out 8 people, 5 of us are past SEA presidents. We actually skipped SEA meeting today.

I shout 87 ... 45/42 ... one of the best rpund this year. I actually have two more rounds this week.
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What do you do?

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What do you do?
Few years ago, one customer brought in a computer that did not boot up everytime. When he came in, he wanted us to find out what was wrong. So we took it in to observe it over night. During the night, the computer died completely. Next morning we informed the person that the motherboard of the computer is completely dead.

After a few second of pause, he claimed that we broke the computer.
Farther, he said his computer was needed little clean up when he brought it in.

What do you do?

We have decided to give him a new computer and revided the procedure for receiving the computer from the customer. It was the lesson learned.
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