PSPINC CEO Kenichi Uchikura's Blog

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Pacific Software Publishing, Inc. (AKA PSPINC)
1404 140th PL NE, Bellevue, WA 98007, USA
425-957-0808 or 800-232-3989
pspinc.com

What do you do?

Sep

1 tweet

Few years ago, one customer brought in a computer that did not boot up everytime. When he came in, he wanted us to find out what was wrong. So we took it in to observe it over night. During the night, the computer died completely. Next morning we informed the person that the motherboard of the computer is completely dead.

After a few second of pause, he claimed that we broke the computer.
Farther, he said his computer was needed little clean up when he brought it in.

What do you do?

We have decided to give him a new computer and revided the procedure for receiving the computer from the customer. It was the lesson learned.

#Blog