Yes, we have been hosting and developing website for 23 years.
Some of the people developing websites nowadays were not even born.
We have build the website from the HTML 1.0 to current.
We have upgraded our system every year since we have started.
I think it is safe to say we know what we are doing.
Nobody doesn't want to be complimented. “Good Job”, “Nice Work”, “Great Idea” even just a “Thank you” would make their day. But in addition to those regular compliments, people enjoy being called “Crazy”, “Weird”, “Miss Fits”, “Different” and other usually uncomplimentary words. That is because everyone, somewhere deep down, wants to stand out from the rest.
It's funny most people want to get along with others but at the same time, people want to be different from others. Old Apple commercial emphasized that people who use Apple is different from others. That was brilliant. I wanted to be different and I started to use Apple. Now I am not sure Apple represents what I am anymore. But that is another story.
To accomplish higher customer satisfaction, many companies try to create a "cut cake" (by the book) approach to customer service. Treating every customer like a king. But the service level usually goes down the drain. Nobody is treated like somebody anymore. I understand this for large companies. They can not really keep track of each customer. But for small companies, that is where you shine.
If you know the history of your companies relationship with the clients, you can treat each customer like they are someone important. When I had cable (I do not have cable TV anymore), when I called for support, after a long wait, the first thing the support person asked me was “is your cable box turned on?”
If your company can provide better individual support, customers will like you more. But some small companies think they can charge more for better service. I say that is wrong. You provide better service to retain your customer, not make more money. If you charge your customer more, they will go find another company.
Treating your customer better at the same price is the key to small business success.
When the product is shipped t the store, there is no shipping charge ... It also bring people into their stores.
I always tell my R&D team to take care of business by focusing on fixing bugs, money, and dream in that order. I will explain what they mean.
The highest priority in developing and maintaining computer software and systems are to fix bugs when we find them. There are different levels of bugs we find. Of course, the highest priority is something that can bring down a system. Those bugs are call critical bugs. There are other less critical bugs. For instance, when buttons do not align, typos, and other bugs which have ways to work around. Never the less, we put a high priority on bug fixing.
The second priority is to bring revenue to the company. I hope I don’t have to explain why bringing revenue is important. Without revenue, the company will not function. So we put a high priority on the projects that bring revenue.
The third priority is what we call Dream. This is where we design and develop something new. We are always developing something new. We are currently developing a “Feedback System”, “Help Desk System” and “MP3 Audio Embed System” and “CRM + Collaboration + Task Tracking System” Called Pilot SBT (Small Business Tools). Those products are developed for our internal use and being refined as we spend more time. We are making them available to you as well in very limited bases.
We are not a reseller of products developed by others. We are the original manufacturer. That means we can modify, delete, and add any feature you want. We are always looking for business partners to push our products. If you have a product idea, please let us know. We will be happy to work with you develop and expand our dream.
I do not want to loose another one.
I arrive at Hakata by air.
I took subways to get to my hotel.
It is already a midnight.
I am going to sleep now.