Vol. 83 I used to think that freedom of speech was guaranteed in the United States. However, lately, we have been seeing a lot of restrictions (self-imposed or government-mandated) on speech and factual reporting by the media and so-called "Big Tech" companies. We believe that this is unacceptable for any reason. It is up...

The point of Help Desk software is to help you provide better customer service more efficiently. You can have wonderful, friendly and knowledgeable cu...

POST IN HEAVEN 天国のメッセージボード 世の中には何の意味もないサイトが存在します。これはわたしが作ったそんなサイトのお話です。 2年前にわたしは愛犬のポンポンくんを天国に送り出しました。ペットをお持ちの方ならそれがどれだけ辛いかお分かりいただけると思います。そこでわたしは天国にいるポ...

POST IN HEAVEN This website has no purpose ... or does it? When I lost my dog, Pompom, two years ago, I created a website to send message to him in He...

The Opinion Stand is a great way to get valuable feedback from your customers on your business. It also allows you, as a business owner, to have a dir...

There’s no doubt about it: If you have customers, you should have a program for Customer Relationship Management (CRM). To grow and scale, every compa...

After being out of the country for a couple of weeks our Founder/CEO Kenichi Uchikura has returned from his business trip. One of the real treats is when he returns with... treats for the staff! Happy Monday everyone!

Last week we talked about the importance of having a company privacy policy visible to customers on your website. Today let’s discuss more etiquette t...

California has a new law regarding how businesses can handle client data online. It’s called California Consumer Privacy Act (CCPA). EU countries impl...

INTRODUCTION TO INFORMAKERS Hello, this is Ken Uchikura from Tokyo. Yes, I am on a business trip to Tokyo. I left Seattle yesterday on a direct flight to Tokyo/Narita on a Japan Airlines flight. I used to fly JAL many years ago but they stopped flying to Seattle so I moved to Northwest Airlines which is now DELTA. For a f...