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One of the secrets of building a productive team at work is focusing on boosting employee morale and encouraging employee advocacy. People like to feel appreciated, and the same applies when they’re at work. When working in a team, members want to know they’re heard and that they’re on the right track. Conve...
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Here at PSPINC, we believe in excellent customer support. That’s why we have a whole support team that spends their day answering questions our customers may have. While automated customer service has gotten popular in the last few years, we persist. Even though we’re a tech company. Why? Because we still be...
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We often ask questions with some expectation of the answers before we hear them. When asking our customers for their input, however, we must willingly...
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Hosting a focus group to get more granular feedback from your customers is a great way learn what’s working, what’s not, and what the people want. The...
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The best time to ask a customer about their experience with your business is immediately after your transaction or interaction with them. Life is busy...
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Learning from our customers equips us with information to better our business. In a previous article we discussed using analytics as a tool to understand our customers’ online behavior. Now let’s talk about reaching out to those customers to get their feedback. One of the best and easiest ways to engage with your cus...
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Sometimes we let our values or assumptions dictate our business decisions. But how do we know if we’re making decisions that appeal to our customers’ ...
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It’s okay to feel stressed or frantic about work sometimes, but when it happens every day it’s time to make some changes. From jamming to your favorit...
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Facebook had a rough year in 2018 and it’s hasn’t gotten any better so far in 2019. They acknowledged their mistakes and rolled out some changes to th...
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As a business, you want to make sure your office or storefront looks professional. You may apply a new coat of paint, add lighting and signage where i...
