Everything now is always evaluated and share on the Internet. One bad experience by one customer can spread like a national news. So, you need to make sure your know what customers are thinking. For that we have created opinion stand.
But many people evaluating Opinion Stand wants to ask customers to write and explain what they did not like. When people do not want like something and give you a bad review on Opinion Stand ... You should know what it is you did not do right. Opinion Stand is there to know customers reaction ... it is still your job to figure out what you did not do right.