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Pacific Software Publishing, Inc. (AKA PSPINC)
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  • Web Hosting Service Level Agreement

Web Hosting Service Level Agreement

Sep
6
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Web Hosting Service Level Ag...
Following is an actual Service Level Agreement I took from one of the hosting companies' web site claiming 99.999% uptime guarantee.


99.999% Uptime Guarantee

The strength of our infrastructure and support systems makes it possible for _______________ to offer an industry-leading 99.999% Guaranteed Uptime policy, covering all Web sites hosted on our servers. Subject to the terms of the Guaranteed Uptime policy ('SLA'), a customer's Web site will be up and available at least 99.999% of the time in any given calendar month, or the customer will receive a credit towards their next month's hosting bill, according to the current Service Level Agreement.

Should _______________ not be able to provide services guaranteed by the current SLA, the following service credits will be issued:

* 1 or More Hours Downtime = 1 Day Credit
* 4 or More Hours Downtime = 1 Week Credit

Downtime is referred to as our network equipment being down. We do not possess control over the Internet, therefore we cannot guarantee that you will be able to access your site due to circumstances beyond our control. We guarantee that our network will be up and functioning 99.999% of the time per month.

In order to receive your credit you must do the following:
1) Document your web site downtime in writing.
2) Have your web site downtime verified by _______________.

Please send the request to: _______________.




To receive any credit, the service must be down for at least an hour. If the service is down for an hour, uptime is already 99.866%. And for that you will receive 1 day credit. That is 1/31 of the monthly payment.

Where in this SLA is saying 99.999% uptime? I am sorry, but is a BS. I took out the hosting company name from the contract. PSPINC is keeping more than 99.99% uptime. That is less 4 minuets down every month. At that rate, you will probably will never know we went down.
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