Customers Won't Always Tell You if You've Done a Poor Job
Oct
4
In many cases, customers won't openly express their dissatisfaction when you've performed poorly. Instead, they might quietly pay for your service and never seek your assistance again. It's essential to recognize that when a customer does voice their complaints, it's an opportunity for improvement. Their feedback indicates something they didn't appreciate, providing you with the chance to correct it if necessary.
However, if a customer silently walks away without expressing their concerns, this should raise serious alarms. When customers believe that you've done a subpar job or made a mistake, they are likely to share their negative experience with around ten others.
Capturing your customers' feedback is of utmost importance. Consider sending an email survey after completing jobs to gather their opinions. Setting it up initially takes only a few minutes, and you can reuse the same email for every project. For additional details, please contact PSPINC at 800-232-3989 or 425-957-0808, or visit https://www.pspinc.com/opinion-stand.
Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.
ken.uchikura＠pspinc.com
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ABOUT PSPINC
PSPINC (Pacific Software Publishing, Inc.) is a technology company based in Bellevue, Washington, USA. Founded in 1987, PSPINC provides web hosting, email hosting, and other internet-related services to businesses and individuals worldwide.
In addition to its hosting services, PSPINC also offers website design and development, domain registration, and online marketing services. The company has data centers located in the United States and Japan, and it offers multilingual support to its customers.
PSPINC has a strong focus on customer service, and it has received numerous awards and accolades for its quality of service over the years. The company is committed to staying up-to-date with the latest technology and industry trends in order to provide the best possible solutions for its customers.
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