Ken Uchikura Newsletter Vol. 225 Quality and Service
Quality and Service
The Fukushima nuclear power plant meltdown in Japan gave tremendous damage and they’ll continue taking care of it without an end in sight. How did this accident happen at a facility built with safety in mind like a nuclear power plant? Turns out it’s because the tsunami caused by the earthquake was unexpectedly large. Since they built the plant along the coast, they expected the earthquake-caused tsunami, in a sense, so they took countermeasures. However, because of how unexpectedly large the tsunami was, the plant had to shut down, making its cooling system unable to get power. Furthermore, I believe the root cause was the emergency generator not being able to cool the reactor because the tsunami submerged it.
The problem consisted of where they installed the generator. If the generators were in a location where the tsunami could submerge them, the problem wouldn’t have occurred. The second problem is they didn’t anticipate a tsunami of this magnitude. There is a lot of trust that Japanese products won’t break down. When it comes to cars, they say Japanese cars are the longest-lasting, least expensive to repair, and least likely to break down. That is correct, but the other side of the coin is that it is a hassle to repair when it breaks.
When looking at cars from the perspective of making repairs, they say American-made cars are easier to repair. Japan focuses more on cars not breaking down, while the U.S. can quickly and inexpensively deal with any breakage. There seems to be a difference in the way we think about quality. But, of course, our service should balance the two and provides more stable products. And we strive to combine the best aspects of both so we can respond with prompt support in case of any problems so that there aren’t any unexpected surprises. We want people to choose us for the specs of our products and continue with our service and support.
President / CEO
Pacific Software Publishing, Inc.
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