PSPINC Official Company Blog

PSPINC What’s New Newsletter Vol. 114 “Being Proactive in Business”

May

5

It’s important to be proactive in business. Rather than waiting for problems to arise, businesses should anticipate them and have a plan in place to solve them. Otherwise, you’ll be left scrambling to fix the problem. And in the process, you may lose customers as a result because they might lose trust in you as a company. To ensure this doesn’t happen, you’ll have to do your research to find potential problems. The best way to accomplish this is by testing everything constantly to make sure your new product and/or service works correctly. It’s exactly why PSPINC has a quality assurance (QA) department. And even if you think it’s great, you should still seek feedback from your employees. Especially because they too represent potential customers.

Additionally, you should test every part of the purchase funnel to identify places that could cause friction. For example, if your payment portal on your website isn’t working properly, customers will likely abandon the process altogether. Instead, they’ll look to your competitors to find a similar product. Today’s customers are smart and hold a lot of influence over the marketplace. If a potential customer tries to buy your product and finds the product problematic or the process too troublesome, they won’t hesitate to tell you. Or worse, they’ll tell others on social media. So, avoid this problem by being proactive before releasing a new product or service.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#blog #business #businesstips #customerservice #customersupport #digitalmarketing #entrepreneur #marketing #marketingdigital #marketingtips #newsletter #pspinc #pspincwhatsnewnewsletter #qa #qualityassurance #tech #technology #testing #web

What is a Customer Journey?

May

3

If you’ve ever worked in sales or marketing, you've probably used or at least heard of a customer journey. While it sounds self-explanatory, fully building a customer journey out will help to create a stronger strategy moving forward. And from a business perspective, continually improving the customer’s experience will lead to not only an increase in sales but also in loyal customers. A customer journey outlines the steps a customer takes when encountering a company, including where they could potentially drop off.

A customer journey typically has five stages: awareness, consideration, acquisition, purchase, and loyalty. The awareness stage consists of how a customer hears about you. This can be through non-digital mediums like word-of-mouth or newspapers. But nowadays they probably found your company somewhere online like through a Google search or on social media. Then, there’s the consideration stage, where customers decide if they want to learn more about your company, your product, and/or your service. If they’re interested, they’ll move forward to the acquisition stage, where they’ll actively explore your company’s content and see how your competition compares.

The Acquisition Stage

a man sitting at a small cafe table with a laptop, notebooks, and phone on the table while the man's holding a to-go coffee cup in one hand and the other hand on his hand

The acquisition stage is arguably the most important step of the journey. At this point, your customer knows who you are, what you’re selling, and how you stack up against your competitors. But whether they purchase or not depends on multiple factors. From the company’s perspective, you want to make sure your brand and what you’re selling is as presentable as possible, the customer’s experience is smooth and simple, and your prices are at the same level as your competitors.

If your products and/or services are too expensive, the customer will just buy them elsewhere. If you’re not the cheapest option, you need to at least tell your customers why. For example, if your product is better because of the material or usability, make sure your customers know that. Because while price is an important factor, many will be willing to pay extra if they think it’s worth it.

Getting Customers to the Purchasing Stage

a woman holding multiple shopping bags while wearing sunglasses and looking at her phone

Once they decide they want to purchase, they enter the purchase stage, hence the name. This could be physically paying for it in a physical store or going through the payment portal on your site. After that is the post-purchase stage. In a brick-and-mortar store, this includes everything the customer encounters after paying. For example, they could see poster ads hung around the store. For digital consumers, this could be a “Your order is placed” page with their order number and details or a follow-up email encouraging customers to follow them on socials and shop from them again.

If your customer is frustrated or overwhelmed at any point in the process, they’ll probably end the journey there. As a business, that’s the last thing you want. You want your customer to go through the entire journey. Actually, what you really want is for customers to come back repeatedly. Beyond that, you want loyal customers to start recommending your products to convert even more people into customers. Or more loyal customers, preferably.

How Loyal Customers Play a Role

a woman holding a bag with a small flower bouquet inside as she leaves a store

For people who are actively loyal to your company to the point of recommending your products, they are what’s called brand evangelists. Regarding the customer journey, repeat customers no longer start from the beginning. Instead, they skip forward to the acquisition stage or straight to purchasing your product.

From a business perspective, it’s important to know how customers interact with your brand. The best way to figure that out is by creating a customer journey. With it, you can identify the steps potential customers make both before and after they purchase from you. Or more importantly, where you need to improve to prevent people from leaving before they get to the purchase stage. After all, you can’t fix a problem if you don’t where to start.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#acquisition #advertising #awareness #branding #business #businesstips #consideration #customerjourney #customers #customerservice #digitalmarketing #google #loyalty #marketing #marketingdigital #purchase #smallbusiness #socialmedia #tech #web

PSPINC What’s New Newsletter Vol. 112 “DENREI’s New Mobile App”

Apr

21

Last week, we announced that one of our online communities, DENREI, just launched a mobile app! We still have the browser version available, but we’ve created the app specifically to improve users’ experience. With the app, the sign-up and account set-up process is simpler, eliminating the need for an email client. It also comes with some additional features, making it easier to connect and converse with other members.

On the new DENREI app, users can easily send messages to their followers and read other community members’ broadcasts. DENREI was built for users looking to build and connect with unique and exclusive online communities.

For a full breakdown of some of the amazing features with DENREI’s new mobile app, please check out our announcement blog post.

So, download the free DENREI app today! Only available in the U.S on iOS.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#app #apple #blog #business #community #denrei #email #ios #mobile #mobileapp #online #onlinecommunity #pspinc #pspincwhatsnewnewsletter #tech #technology #web #webdevelopment

DENREI – App Now Live!

Apr

14

We’re excited to share with you that our online community platform, DENREI, now has an app available to download for free in the app store for U.S users! We still have the desktop version available, but we specifically developed the app to improve usability for the user. With the app, users will no longer have to configure an email client. Instead, it’s already built into the app, making account set-up easier.

What is DENREI?

DENREI is our all-new social platform that uses email to leverage conversations with others, which offers the security and privacy that other platforms may not offer. The name, “denrei”, comes from the Japanese word for messenger. Using the power of email, DENREI allows users to build their own unique online communities and connect with like-minded users on your favorite topics.

What can you do with DENREI?

A Man Sitting Wearing Eyeglasses while Using His Mobile Phone

After signing up and verifying your email, you can start setting up your profile. All that’s needed is your name, language, a unique username, and some information about what kinds of content you’ll be broadcasting. There’s even an option to moderate your new followers by requiring your approval before allowing others to follow you. After that, you can:

• Compose messages to send out as broadcasts to your followers.

• Attach photos and documents to your broadcasts to provide additional forms of media to your followers.

• Search the DENREI community listing to find members that share your interests.

• Receive content from members you follow in your inbox.

• Review, reply, favorite, move, and delete messages within your inbox.

• Manage, organize, and archive your messages by creating sub-folders.

• Disable replies if you choose to use DENREI to share news rather than conversing.

How much does DENREI cost?

someone opening up their wallet and starting to pull out a five dollar bill

Absolutely nothing. DENREI, as well as its new mobile app, is completely free to use and download.

Benefits of using DENREI

a group of people in an office space talking, with two of them holding tablets

• Reliable message delivery: DENREI messages will always deliver to your members unlike traditional email, where content can get flagged as spam or leave things undelivered.

• Exclusivity: only DENREI members can send and receive messages from other DENREI members.

• Community: grow your personal and/or professional network by connecting with other members.

• Connection: discover new online communities to find other members whose interests align with your own.

So, download the free DENREI app today! Only available in the U.S. on iOS.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#announcement #app #apple #blog #business #community #denrei #email #ios #mobile #mobileapp #online #onlinecommunity #pspinc #tech #technology #web #webdevelopment

PSPINC What’s New Newsletter Vol. 111 “10% Off All YourHost Plans”

Apr

14

YourHost is PSPINC’s hosting service that uses award-winning ShopSite tools to create easy and reliable e-commerce sites. This month, we’re running a promotion for customers to get 10% off on all our ShopSite plans.

Our YourHost page on the website now shows the discounted prices for each of our three plans and it will stay that way until the promotion ends at the end of the month. To get this deal, choose choose one of our three plans (Starter, Manager, or Pro) on the YourHost site. Then, enter the promo code, “SHOPSPRING10”, at checkout.

This promo code will only work until the end of this month, so get this deal while you can. For additional help on getting everything set up, we have an amazing support team who is always ready for your call.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#blog #business #businesstips #businesstools #customerservice #customersupport #ecommerce #hosting #newsletter #pspinc #pspincwhatsnewnewsletter #smallbusiness #tech #technology #web #webdevelopment #webhosting #websitebuilder #webtools #yourhost

PSPINC What’s New Newsletter Vol. 109 “Internet Explorer is Coming to an End”

Mar

31

Last year, Microsoft announced they were favoring Microsoft Edge by retiring Internet Explorer after 25 years. The first version, known as Internet Explorer 1.0 was introduced in 1995 alongside Windows 95. However, it didn’t gain much traction because many users preferred using their competitors’ browsers, namely Netscape, Mosaic, Lynx, and/or Opera. In fact, it didn’t become widely popular until Microsoft’s third iteration of Internet Explorer, which came out almost a year later in 1996. While Netscape was a worthy competitor, Internet Explorer ended up winning in the end for one very big reason: it was free, whereas users had to pay for Netscape.

The latest version of Internet Explorer is from 2013, which Microsoft released in 2013 and is the final version of the browser. After that, the company turned its attention to developing a new web browser, Microsoft Edge. And since then, Microsoft has been trying to get users to leave the Internet Explorer browser behind, guiding them towards Microsoft Edge instead. On June 15th, 2022, certain Microsoft operating systems will no longer support Internet Explorer 11 the latest version of Internet Explorer. Instead, Microsoft Edge will be the alternative moving forward.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#blog #browser #business #businesstools #internetexplorer #lynx #microftedge #microsoft #mosaic #netscape #opera #pspinc #pspincwhatsnewnewsletter #tech #technology #web #webbrowser #webdevelopment #windows10 #windows95

Why your Company Needs a Password Manager with Multi-Factor Authentication (MFA)

Mar

29

Over the last few years, cybersecurity has become increasingly important. With more employees working from home, it’s made organizations and their employees even more susceptible to cyber-attacks. Because of this, it’s become increasingly important for companies to protect themselves from potential hacks. According to a 2020 Data Breach Investigation Report, compromised passwords caused 81% of hacking-related breaches that year.

One easy but effective way to protect your company from cyber-attacks is to invest in a password manager, which allows a user or multiple users to store, manage, and share passwords securely using cloud-based software. The best feature a password management system has to offer is the fact that most of them use some form of multi-factor authentication (MFA) to ensure their safety. For users, this means confirming you are who you say you are through one or more different methods.

Types of Multi-Factor Authentications (MFAs)

man in a suit looking at his phone in one hand and a to-go coffee cup in his other hand

The three most common types of MFAs are knowledge, possession, or inherence MFAs. For knowledge-based MFAs, this includes answering a personal security question (like where your favorite vacation spot is or the name of your first pet). Or it can be an additional password. For possession-based MFAs, this includes using a security card, access badge, or something similar or entering a one-time password (OTP) sent to either your email or your phone via SMS or mobile app. Lastly, there’s inherence MFAs, which includes using something that is uniquely yours like your fingerprint, your face, or your voice.

Other types of MFAs include location-based MFAs and adaptive/risk-based authentication. Location-based MFAs look at your location (as specified) by checking a user’s IP address. If it doesn’t match what’s specified on a whitelist, it can block a user’s access to the account or require an OTP. Adaptive/risk-based authentication is similar except it only requires the use of an OTP if contextual and behavioral clues don’t match previous activity. For example, if a user is trying to access the account in a different location or a different time from the last time you logged in, they’ll send an OTP to the user’s phone in addition to providing a username and password to ensure the right person’s accessing the account.

The Importance of a Password Management System

a man and woman each on their own laptops sitting next to each other as well as another woman

The entire password management system should be a vital part of protecting an organization’s cyber security. With internet hacks becoming more commonplace, Microsoft engineers even stated in March of 2021 that 99.99% of account compromises they deal with could have been blocked by an MFA solution. Plus, password managers help increase productivity and flexibility. While it’s easy to advise employees to choose strong passwords, it’s just as easy for them to forget them. In fact, 50% of helpdesk support inquiries are about resetting passwords according to the Gartner Group. So, it’s not that surprising that a 2020 report from Ponemon Institute claimed 50% of IT professionals reuse passwords across different work accounts.

This is exactly why PSPINC created Pass Wizard. Initially, we released the service for free while it was still in its beta stage. This way, we could test its features and work on implementing payment and strengthening group sharing features for organizations. Since its official launch, Pass Wizard is available for free to store up to 30 passwords. Or users can upgrade to Pass Wizard Pro, which allows users to manage as many passwords as they’d like and share select ones within their organization, starting at just $1.67/month. Sign up for free and upgrade to our Pro account to strengthen your company’s cyber security efforts.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#blog #cloudbasedsoftware #cyber #cyberattacks #cybersecurity #hacking #mfa #multifactorauthentication #passwizard #passwizardpro #password #passwordmanagement #passwordmanagementsystem #passwordmanager #passwords #smallbusiness #technology #web

PSPINC What’s New Newsletter Vol. 108 “Choosing the Right Hosting Service”

Mar

24

Dreamersi is Pacific Software Publishing Inc.'s (PSPINC) premiere web and mail hosting software and one we built in-house. We designed the mail server program, spam prevention measures, web environments, admin interfaces, and other tools that come with our hosting packages. When customers purchase one of our Dreamersi hosting packages, our server team is given full control over the digital environment as well as the features built for it. Therefore, we can provide the highest level of customer service and support with this web hosting platform.

Next are Parcom and YourHost, both of which are cPanel hosting options. cPanel hosting is one of the most popular control panels among web developers and hosting companies. Parcom is the cheapest hosting service that PSPINC has to offer, so because of this, server specs may differ from our other hosting services. But it’s also always something we can customize for our customers. YourHost, however, is a pre-packaged server software that thousands of hosting companies install on their servers and offer their customers. On PSPINC, we've paired YourHost with ShopSite, a shopping cart software system and it is now a National Hosting Partner for ShopSite.

Good web hosting is very important to have for your website. Even more so now that the internet gives people an infinite number of possibilities and opportunities. PSPINC has built its successful business with its great web hosting services. So please consider using one of PSPINC's excellent web hosting services.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#dreamersi #ecommerce #hosting #internet #parcom #pspinc #pspincwhatsnewnewsletter #shopsite #software #web #webdevelopment #webhosting #website #websitedevelopment #yourhost

PSPINC What’s New Newsletter Vol. 105 “Store and Share Your Passwords Securely with Pass Wizard”

Mar

3

Earlier this week, we announced that our password management software, Pass Wizard, officially came out of its beta stage. Pass Wizard was specifically designed to securely store and share passwords. We still have a free plan available, but we are now offering a paid plan for just $1.67/month (billed annually).

Pro users will have access to additional features for both individual users as well as groups. With the free plan, users can store up to 30 passwords. When using Pass Wizard Pro, users can store an unlimited number of passwords as well as take advantage of password-sharing features within their group. For small businesses, this is ideal as it eliminates the security risk of sharing passwords with employees via sticky notes or insecure shared documents.

For a full breakdown of some of the amazing features offered with Pass Wizard’s new pro plan, please check out our announcement blog post.

If you and/or your organization need a password management system, get Pass Wizard! You can store up to 30 passwords with our free plan or store and share an unlimited number of passwords starting at just $1.67/month (billed annually), making it one of the most affordable password managers on the market today.

Get started for free!

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#announcement #blog #business #businessideas #businessowner #businesstips #cyber #cybersecurity #passwizard #password #passwordmanagement #passwordmanager #pspincwhatsnewnewsletter #smallbusiness #smallbusinessowner #tech #technology #web #webdeveloper

Pass Wizard - Pro Plan Now Available!

Mar

1

We’re excited to share with you that Pass Wizard, our password management system, is now officially out! We still have a version that is free-to-use (store up to 30 passwords). However, we’ve also added a Pro version packed with many more features, including storing an unlimited number of passwords. At just $1.67/month ($19.95/year), Pass Wizard is one of the most affordable password manager programs on the market today.

What is Pass Wizard?

Pass Wizard is PSPINC’s password management system, which allows users to securely store and share their passwords. With Pass Wizard Pro, users can store an unlimited number of passwords as well as utilize the new group feature.

We’ve designed the system to focus on security by utilizing secure hardware and state-of-the-art systems with two-factor authentication (2FA) to ensure your data’s safe and protected.

Additionally, it’s an ideal management system for small businesses to securely share company account credentials with their employees. However, it’s also great for individual users who just want a safe place to store their passwords.

How much does Pass Wizard cost?

Pass Wizard offers a free plan which includes the ability to store up to 30 passwords. Our new Pro plan is just $1.67/month, billed annually at $19.95/year, which includes the storage of an unlimited number of passwords and a group feature if you buy multiple user accounts. For customers that want to add more users to a plan, an additional $19.95/year will be charged per user.

What can you do with Pass Wizard?

woman in red pantsuit standing in front of a laptop on a desk

• Store an unlimited number of passwords
• Add users to their group for an additional $1.67/month (billed annually)
• Share select passwords with other users within their group

How does the share feature work?

business people gathered around a computer

When adding a new password entry, Pro users have the option of sharing passwords by checking the “Share with group” option at the bottom of the page. When selected, that password will then be shared with other users that are a part of the group. Only passwords with that option selected will be shared with the group. The rest will be stored securely under the “My Passwords” tab. In addition, only the individual who shared the password will have the ability to edit or remove it.

Interested in trying Pass Wizard yourself? Visit us online and sign up for a free account to get started. If you enjoy the system and have more than 30 accounts to manage, you will be able to upgrade your account to Pass Wizard Pro from the My Plans page.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#announcement #blog #business #businessideas #businessowner #businesstips #cyber #cybersecurity #passwizard #password #passwordmanagement #passwordmanager #smallbusiness #smallbusinessowner #tech #technology #web #webdeveloper #webdevelopment

PSPINC Official Company Blog

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PSPINC What’s New Newsletter Vol. 114 “Being Proactive in Business”

What is a Customer Journey?

The Acquisition Stage

Getting Customers to the Purchasing Stage

How Loyal Customers Play a Role

PSPINC What’s New Newsletter Vol. 112 “DENREI’s New Mobile App”

DENREI – App Now Live!

What is DENREI?

What can you do with DENREI?

How much does DENREI cost?

Benefits of using DENREI

PSPINC What’s New Newsletter Vol. 111 “10% Off All YourHost Plans”

PSPINC What’s New Newsletter Vol. 109 “Internet Explorer is Coming to an End”

Why your Company Needs a Password Manager with Multi-Factor Authentication (MFA)

Types of Multi-Factor Authentications (MFAs)

The Importance of a Password Management System

PSPINC What’s New Newsletter Vol. 108 “Choosing the Right Hosting Service”

PSPINC What’s New Newsletter Vol. 105 “Store and Share Your Passwords Securely with Pass Wizard”

Pass Wizard - Pro Plan Now Available!

What is Pass Wizard?

How much does Pass Wizard cost?

What can you do with Pass Wizard?

How does the share feature work?

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The Acquisition Stage

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How Loyal Customers Play a Role

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What is DENREI?

What can you do with DENREI?

How much does DENREI cost?

Benefits of using DENREI

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Types of Multi-Factor Authentications (MFAs)

The Importance of a Password Management System

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What is Pass Wizard?

How much does Pass Wizard cost?

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