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PSPinc will help your business thrive by providing for all of your technology needs. We offer a wide array of products, including Web & Email Hosting, Website Design & Development, Email Marketing and a number of additional business tools. Visit pspinc.com to learn more.

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HELP DESK SYSTEM

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HELP DESK SYSTEM
We have developed and implemented a HELP DESK system allowing our customers to email any questions or problems they have to our customer support team. This is done by simply emailing your problem to support@pspinc.com. When using HELP DESK you can choose any email address you have access to.

When the email enters the system, it is placed in a pool where our support staff can answer each one-by-one in the order they are received - this way, no email gets lost.

This HELP DESK system is built on the PILOT.PSPINC.COM platform, which is a FREE CRM software system where anyone can sign up. HELP DESK is a paid add-on but I want you to try it for FREE. We have no plan to charge for this service to any small businesses so long as there is a ‘Stay-Home’ order in effect.

This system is allowing PSPinc to maintain a superior level of service even with our support staff working from home. There is no charge. Please contact us to set up your account.

https://pilot.pspinc.com/helpdesk

Interested in Reseller Opportunities?

Call us toll-free 1-800-232-3989 or message us online - we would love to discuss it in more detail with you!



Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

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PSPinc Creates Tools For Your Business
Dreamersi YourHost WebdeXpress ClickItAudio NewsMAIL MegaMail Informakers PSP Pilot Opinion Stand Bloguru Japanese Online Simple Data Pool
Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.
#HelpDesk #CustomerSupport #PSPincPilot #SmallBusiness #BusinessTools

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Opinion Stand is perfect for "Thank You" cards

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Opinion Stand is perfect for "T...
An amazing use for the Opinion Stand has been spotted in action!
 
Agora is a provider of premium coffee, break room supplies and water purification technology in the greater Seattle area. As a result of the Coronavirus (COVID-19) pandemic, they have begun selling a Remote Breakroom Box. It is curated with healthy snacks and shipped directly to their customers.
 
We recently ordered 10 boxes to help support a local business. When we opened it we were greeted with a warm thank you message, and the backside featured an Opinion Stand QR code to allow customers to leave a review.
 
The power of Opinion Stand is its versatility to allow you to constantly engage with your customers, curate positive reviews and customer mailing lists, as well as receive valuable feedback to make your business the best it can possibly be.
 
Staying connected to your customers is more important now than ever before. Visit OpinionStand.com for more information or call us toll-free at 1-800-232-3989. We would love to work with you to integrate Opinion Stand into your business.




Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

Facebook Instagram Twitter LinkedIn YouTube Bloguru

PSPinc Creates Tools For Your Business
Dreamersi Bloguru WebdeXpress ClickItAudio NewsMAIL PSP Pilot Opinion Stand Informakers MegaMail
Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.
#OpinionStand #SmallBusiness #Coronavirus #PSPinc #ThankYou

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Why your Business Needs a Help Desk

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image source: pilot.pspinc.com image source: pilot.pspinc.com
The point of Help Desk software is to help you provide better customer service more efficiently.

You can have wonderful, friendly and knowledgeable customer service representatives, but if they don’t know the first thing about a customer’s history of issues, calls or emails, you’re still going to run into unsatisfied, unhappy customers. In this day of social media, reviews and connectivity, you need to make sure your customers are spreading great feedback about your customer service, not the opposite.

How would you feel as a customer calling or emailing to follow up on an issue that wasn’t resolved, only to get a response from someone new who needs the whole background story again?

Help Desk eliminates this problem and PSP has the software to help you keep track and manage customer questions and issues efficiently. PSP Pilot acts a communal inbox for all your customer inquiries. This way your customer service representatives can easily access customer communication and quickly track and view all correspondence.

With PSP Pilot, there are no lost tickets or ghosted conversations – each employee with the proper credentials has access to a client page with the client's history.

Find out more about PSP Pilot Help Desk and how easy it is to sign up: https://pilot.pspinc.com/helpdesk
#ENnews #PSPinc #Blog #Technology #SmallBusiness #BusinessTips #CRM #HelpDesk #Software

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FREE CRM Software for your Small Business

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image source: pilot.pspinc.com image source: pilot.pspinc.com
There’s no doubt about it: If you have customers, you should have a program for Customer Relationship Management (CRM).

To grow and scale, every company needs a process in place by which employees can follow. Good customer service, communication, and standardized internal processes will strengthen your business reputation and help you grow. These are all things that can be managed by a CRM.

PSP offers a service called PSP Pilot, which is a CRM software that automates and captures your customer data and tracks all communication. Our program eliminates the need for manual tracking in spreadsheets or files. It eliminates the need for a singular person to manage those files. And it eliminates the possibility of customer information getting lost or mismanaged.

Our cloud-based system is easily accessible to whomever is granted the right to view the data. We also offer premium add-ons such as tracking customer feedback and satisfaction.

Furthermore, this service is FREE to companies with less than 20 employees! Check out all the great features you can get with PSP Pilot and see how easy it is to sign up: https://pilot.pspinc.com/
#ENnews #PSPinc #Blog #Technology #SmallBusiness #BusinessTips #CRM #CustomerRelationshipManagement #Software

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Our Founder / CEO has returned from Japan!

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Our Founder / CEO has return... Our Founder / CEO has return...
After being out of the country for a couple of weeks our Founder/CEO Kenichi Uchikura has returned from his business trip. One of the real treats is when he returns with... treats for the staff!

Happy Monday everyone!
#ENnews #PSPinc #Blog #Technology #SmallBusiness #BusinessTrips #Treats

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Website Etiquette your Business Needs to Know

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image source: pixabay.com image source: pixabay.com
Last week we talked about the importance of having a company privacy policy visible to customers on your website. Today let’s discuss more etiquette to consider when it comes to your website:

1) Is your contact information easy for customers to find?

If you don’t have a customer service or info email on your homepage, have an online form for customers to fill out. It’s actually better to not list your email address on your homepage as spammers tend to grab those.

2) Does your website load quickly?

Do not load your website with too many images or videos. It won’t matter how pretty those images are if your website loads slowly, because people will not wait to see it. We are impatient beings and you can expect your bounce rate to skyrocket. Have a good balance of content and visual appeal without overdoing large files that slow down your load time.

3) Is it easy to navigate through the site?

Be kind to your visitors and make sure your navigation is easy to follow. You may know your business well but your visitors don’t, so be thoughtful when organizing your layout and navigation. It may be worth asking for some feedback from new customers to see how easy it was for them to navigate your site. Again, people have little tolerance and patience for getting lost online.

4) Have you tested your site?

The simplest way to make sure your website is user friendly is to test it with a focus group. Sometimes we’re “too close” to the product to understand how others experience it. Consider asking some outsiders (friends, family, business associates) to check your site and provide feedback so you can update accordingly.

If you would like a professional analysis of your website, contact us at PSPinc. We can do a free evaluation and give you some pointers for improvement. Contact us toll free at 1-800-232-3989.
#ENnews #PSPinc #Blog #Technology #SmallBusiness #BusinessTips #Website #WebDevelopment #WebsiteTips

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Have a Privacy Statement for your Customers

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image source: pixabay.com image source: pixabay.com
California has a new law regarding how businesses can handle client data online. It’s called California Consumer Privacy Act (CCPA). EU countries implemented similar rules for handling private data a few years ago called General Data Protection Regulation (GDPR).

CCPA prohibits businesses from selling their client data. It is very specific about who this rule applies to: any company that operates in California and either makes at least $25 million in annual revenue, gathers data on more than 50,000 users, or makes more than half if its money off user data.

Even if you do not meet these thresholds, it’s important for your business to clearly inform customers how you manage their private information in your website’s privacy statement. A privacy statement explains how you conduct your business online and handle your customers’ sensitive information.

If you do not have a privacy statement, it’s good business practice to review your policies and make a statement publicly visible to your customers. After all, users are getting savvy and they want to know their data is stored safely.

If you are still unsure if any of this applies to your company, PSPinc can help you determine a plan for updating your site. Contact us toll free at 1-800-232-3989 and ask for assistance from our knowledgeable web hosting representatives.
#ENnews #PSPinc #Blog #Technology #SmallBusiness #BusinessTips #PrivacyStatement #GDPR #CCPA

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PSPinc What's New Vol.4

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PSPinc What's New Vol.4
INTRODUCTION TO INFORMAKERS

Hello, this is Ken Uchikura from Tokyo. Yes, I am on a business trip to Tokyo. I left Seattle yesterday on a direct flight to Tokyo/Narita on a Japan Airlines flight. I used to fly JAL many years ago but they stopped flying to Seattle so I moved to Northwest Airlines which is now DELTA. For a few years, I used Air Canada and Asiana Airlines but both do not have direct flights to Tokyo. This is the first time I have flown JAL in many years. I found a way to save money on JAL Business Class to Japan. If you are interested, please email me and I will tell you my secret.

Sorry for the long introduction. Today I would like to talk to you about InforMakers. This is software we created to help our customers create custom web forms for their web sites. This is the software we used to create contact forms on many websites. It is easy-to-use and is very secure. If you are a Dreamersi web hosting customer, InforMakers is already a part of your system. You can create your own custom web form or you can ask us to build one for you quickly and inexpensively.

If you are not a Dreamersi customer, InforMakers is available as a SaaS (Software as a Service) to you as well. If you would like to know more about web form creation and operation, please contact us. We would be happy to help make your web site interactive.

Inquiry about InforMakers
Website: https://informakers.com
Email: info@pspinc.com
Telephone: 1-800-232-3989 or 1-425-957-0808

Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.
#pspinc #technology #pacificsoftwarepublishing #businesstips #dreamersi #blog #smallbusiness #ennews #webapplications #websites

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Does your Business Need Opinion Stand?

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image source: pixabay.com image source: pixabay.com
Have you ever wanted to give a review (bad or good) of a company on the spot? Perhaps you just finished dining at a restaurant and you’d like to recognize the top notch service you received. On the contrary, maybe you experienced long wait times and unfriendly service at a retail store or a sporting event.

These are often the moments where you feel a strong desire to give some feedback to management, but you don’t have time to wait for a manager, and once you get home, you’re too busy (or forget) to send an email with your complaints or accolades.

Good, constructive feedback for a business is often lost because that instant review hasn’t been available. Until now. PSP offers a service called Opinion Stand. It’s designed for your customers to give instant feedback about their experience at the time of service. It’s extremely simple, easy-to-use for customers and customizable to your business’ needs.

Opinion Stand comes in a physical kiosk for your brick and mortar location as well as digital formats for your online store. It’s a great way to monitor activity and view customer satisfaction trends, so you know what’s working and what needs to change.

Get all the details, options and pricing on Opinion Stand here: https://www.opinionstand.com/eng/.
#ENnews #PSPinc #Blog #Technology #SmallBusiness #BusinessTips #OpinionStand #CustomerReviews

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Update your Website's Copyright Date, Among Other Things

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image source: pixabay.com image source: pixabay.com
It’s a new year and most of us have a new set of goals. One business goal you should consider this year is giving your website an update. At the very least, make sure the copyright year is updated to 2020 on your homepage (usually in the footer).

As important as it is for your website’s content and graphics to be refreshed, it’s equally as important you keep up with the security upgrades to your servers and backend tools on programs such as WordPress. Not all content management systems have automatic updates, and your site can get infected without you knowing if you don’t keep up with security updates. Unfortunately, there is no perfect software protection and those open source programs such as WordPress are often the primary target of hackers.

When a hacker searches and finds vulnerability in old WordPress installs, they can hack the site and “inject” malicious code in the SQL Database used for WordPress. The hackers’ goal is to steal important data, so most commonly seen cyber-attacks involve the hacker redirecting links on your site to links on the hacker’s fake site. It’s hard for a business to know they’ve been cyber-attacked unless they have a trusted web hosting company or developer who will scan their data and maintain their latest WordPress security upgrades.

PSP offers a WordPress option of Dreamersi.com, our popular website building tool. With our program, every three months the latest security version of WordPress is installed, and all the major plugins are automatically updated. Even then, we advise customers to login to their content management systems and check for any security updates.

Start fresh in the New Year. Make sure you’ve updated your website’s copyright year, update outdated content and banners, as well as login and make sure you don’t have any strange activity going on without your knowledge! If you have no idea where to start, you can always contact us at PSP for help.
#ENnews #PSPinc #Blog #Technology #SmallBusiness #BusinessTips #WebsiteCopyright #NewYear #2020 #WordPress #Dreamersi

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