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3 Business Trends to Follow in 2019

3 Business Trends to Follow i...
We are past the halfway mark for 2019 – so now is a good time to assess which trends are changing and what to follow.

1. Continued Distrust in Facebook

O.K. So this isn’t exactly a surprising trend. Facebook has consistently been in news headlines this year. But, even with all the bad press, Facebook still boast an impressive 1 billion active users.

Understanding users’ distrust while still using the platform to promote your business, organize events, and connect with users can be a fine line. We suggest that companies watch this trend and if you haven’t already – start expanding your online presence to other social platforms.

2. The Decline of “Experts”

Everywhere you look individuals and companies are all claiming to be “experts” in their fields. The title has become oversaturated and has lost most of its sparkle. If we are all experts then there is nothing to differentiate ourselves from each other.

Keep your eyes out for changes to the term “experts” as more companies expand their focus and vocabulary.

3. Customer Success

Look for this to become a new trend during the rest of the year. Customer success is the idea that companies can help customers get the most value from their products or services. Using digital media, companies can follow up with customers, beyond their purchases, to ensure that the customers are getting the most value from their product or service.

This can take several forms, including how-to videos, blogs with more detailed information or tips, teaching seminars for products/services and much more.
#ENnews #PSPinc #Blog #Technology #SmallBusiness #BusinessTips #BusinessTrends #Facebook

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AI and Automation versus the Human Component

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Artificial Intelligence (AI) and automation are critical components to the future of business. Some experts say, “AI will add nearly $16 trillion to the global economy by 2030.” (Source: As our computing power gets stronger and faster, smart devices are reaching the speed of our brains, calculating the probabilities and possibilities of an outcome, creating more AI-like results. Automation is a similar technology on a simpler scale.

AI calculates the countless possibilities and outcomes in a matter of seconds, returning the results (of a process) back to you so you don’t have to do the actual “thinking.” But these calculations are based on the rules and computing commands humans create, so the rules and commands we provide (or teach) to AI limits its ability to get what we want from it. It’s kind of like raising a child: we teach them to think for themselves, according to what we know.

The AI that’s most difficult to refine is speech recognition and language generation. Have you tried your smart speakers or voice commands in your car? Have you ever asked Siri a question? I tried to start a phone call in the car with voice command and ended up turning on my radio instead.

The downside to AI and automation is the lack of human touch and compassion. Human sensibility, sensitivity and emotions can touch the heart of your customers, and neither automation nor AI may ever be able to deliver that.

The bottom line is: AI and automation are the wave of the future, but still a work in progress. There are automated systems that may benefit your business model and fill the gaps where needed – as long as you’re not sacrificing a critical human component your business and your customers need.
#ENnews #PSPinc #Blog #Technology #SmallBusiness #BusinessTips #AI #ArtificialIntelligence #Automation

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Automation Tools for Sales and Marketing

Automation Tools for Sales an...
When you consider your marketing or sales process, where do you see the cracks? Is there room for improvement? Do you need to boost productivity in any particular area? Could you fill the gap with an automated experience to improve the customer experience?

If you answered yes, let’s nail down the type of tool(s) you should consider:

Marketing Automation:

Marketing is different from sales. And that’s the first thing you need to decipher when looking at automation tools – is it for marketing or sales. If it’s for marketing, it should produce another way for potential customers to hear about you and your story. Here’s what you might consider:

• Newsletter system for solicitation and subscriptions, which can also be customized/personalized
• Automatic thank you notes to subscribers and new inquiries
• Automatic follow-up emails
• CRM tools to track new inquiries and store into database as leads
• Tracking analytics tools to understand user behaviors online and better understand potential customers

Sales Automation:

When customers are in touch with the sales team, you want to give them the very best experience but that can be tricky. Salespeople are human and humans are the most unpredictable elements in our society. Automation tools can close any inconsistencies and help your best salesperson be more efficient in making the deal. Here’s more tools you might consider:

• Sales demonstration videos
• Automated follow-up emails
• CRM integration and reminders for leads
• Integrated sales calls
• Automated outbound emails

Some of your business processes can’t be automated because you may want to ensure different results, and that’s just fine. You know what’s best for your business, but now you have some ideas to research if you think automation can help any areas where business is slipping.
#ENnews #PSPinc #Blog #Technology #SmallBusiness #BusinessTips #AI #ArtificialIntelligence #Automation #Marketing #Sales

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Can you Benefit from Automation in the Workplace?

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Automation in the workplace is an interesting field with growing opportunity. Automating your business processes can prove to be beneficial, but it can come with its own growing pains. The first thing you need to do is figure out where automation can really help your company become more efficient and improve performance.

So where can you improve performance?

For PSPinc, we always want to make sure our customers are getting the tech support they need when they need it. But automating tech support may not be the answer to improving that part of our business. Automation can’t always replace human interaction. You really have to weigh the pros and cons of automating a process before you move forward.

Some automation can give you the consistency your business desires. For example, in your sales process, what if a person meets with an interested customer but never follows up? Wouldn’t you want to make sure your company is consistently following up with every potential customer? This might be an opportunity to look into automating the follow-up procedures.

Automating your phone system could be another way to improve the customer experience. If you have an answering system that picks up within three rings, you’re showing your customers their call is important to you. Wouldn’t this be a great feature to create consistency and efficiency in your company?

Automation does not necessarily make your workload easier, but it can improve your business’ performance. Think of areas in your business where you need improvement, where you may be falling behind, or where there is opportunity to be more responsive, and research ways to automate the process as a way to run things more efficiently.
#ENnews #PSPinc #Blog #Technology #SmallBusiness #BusinessTips #AI #ArtificialIntelligence #Automation

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Happy 4th of July!

Happy 4th of July!
Happy 4th from PSPinc!

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Happy Birthday to PSPinc: A Timeline of our History

Happy Birthday to PSPinc: A ...
This month PSPinc turns 32 years old. In that time our company has evolved quite a bit, so today let's stroll down memory lane and reflect on our timeline of events.

PSPinc was born in July 1987 on Mercer Island, Washington. Working in his apartment, Ken Uchikura started the business with a vision to introduce U.S. PC software technology to the Japanese market. The Japanese PC market was behind, and Ken believed introducing U.S. tools would help the Japanese PC market grow.

In the late 80s, PSPinc focused on developing tools that would help U.S. companies create “double-byte enabled software” for overseas markets. Chinese, Japanese and Korean are all double-byte languages. English is a single-byte language. Back in those days, multiple languages were not supported on computer platforms in Japan. Ken helped U.S. software companies close this language gap by helping them understand the differences.

In the early 90s, the PC market along with Macintosh started to emerge in Japan, allowing PSPinc to introduce more business and consumer products to the market. PSPinc localized and distributed over 100 products to Japan between 1987 to 2000. Some of those are: Symantec Timeline for DOS, Bungie Software Pathways into Darkness, Marathon, and other titles.

During the 90s, PCPinc also introduced KanjiWORD and KanjiKIT. These products helped non-Japanese Windows software read and write Japanese characters – eliminating the need to buy the additional Windows software in Japanese.

In 1995, PSPinc explored the possibility of emerging into the business of the Internet, which was still very new at the time. We soon discovered it was not cheap to have a server for our business. Therefore, PSPinc innovated and developed the tools and software needed to reduce the hosting costs – launching our first hosting service in January of 1996.

Today, we provide our hosting and web services to over 40,000 businesses worldwide, continuing our (ad)venture of creating better technology for the future.
#ENnews #PSPinc #Blog #Technology #SmallBusiness #BusinessTips #PSPSoftware

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Founder Ken Uchikura returns as CEO & President of PSPinc

Founder Ken Uchikura returns...
Bellevue July 1st, 2019 - Pacific Software Publishing, Inc. (PSPInc), which helps businesses thrive in an online world with professional websites, email services, and effective online marketing, announces today that Mayumi Nakamura will be stepping down as CEO & President of PSPinc on July 1st.

Mayumi became CEO & President in 2009 and has led PSPinc for the last 10 years. Mayumi will remain with PSPinc and we are excited for her to start a new position as Director of Business Development.

Founder and current Chairman, Ken Uchikura, will take over as CEO & President effective today. Uchikura was formally the CEO & President of PSPinc from 1987 – 2009.

Additional changes to our team, effective July 1st, include Yoshiyuki Aoyagi’s new role as Chief Technology Officer.

We look forward to many more years of serving our customers and we thank you for your continued support.

PSPinc has been serving the Puget Sound community for over 30 years. As a small business, we understand how much work it takes to be successful With a focus on helping businesses succeed online, PSPinc and its sister company Dreamersi, provide all the digital tools needed to run businesses of all sizes and in all industries, from online websites to web hosting, email accounts, custom hosting, and e-commerce tools.

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