PSPINC CEO Kenichi Uchikura's Blog

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Pacific Software Publishing, Inc. (AKA PSPINC)
1404 140th PL NE, Bellevue, WA 98007, USA
425-957-0808 or 800-232-3989
pspinc.com

Blog Thread

Now we know the problem!!!

Now we know the problem!!!

Jan

7

1 tweet

It took more than 30 hours to find out what went wrong with our storage system. We worked with DELL non-stop for last 30 hours to figure out the problem and now we are working on restoring all the backup and replication for our web and email service.

This problem caused about 130 customers for 8 hours on Friday morning out of 38,000 customers. We are very sorry for those customers who were affected by tho incident. All affected customers were contacted by PSPINC by telephone since the email service was interrupted.

The rebuilt of the service is now 60% complete. However, there is not interruption in our service since the initial 8 hour email service outage. We expect everything to be back to normal in another 3 to 5 hours. Thank you for your support.

#Computer #Internet