PSPINC CEO Kenichi Uchikura's Blog

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Blog Thread

Double Charge at Wells Fargo Bank

Double Charge at Wells Fargo Bank

Jan

24

1 tweet

Following is the official announcement by Wells Fargo Bank.

"On January 17, an internal processing error caused temporary double posting of some items, impacting some customers. The issue was corrected overnight, and customers should now see their correct balances. Any fees or charges that may have been incurred as a result of this error will be taken care of. We apologize for any inconvenience."

Heinrich's Law

How many of you are familiar with Heinrich's Law?
For every major accident, there are 29 minor accidents. For every 29 minor accident, there are 300 near misses ... I really believe this holds a truth.
To avoid any accident, we need to focus on all the near misses.

#pspinc #valueproposition