Ken Uchikura Newsletter Vol. 215 PSPINC’s Customer Support
Jan
11
PSPINC’s Customer Support
In the last newsletter, I talked about Pacific Software Publishing, Inc.’s (PSPINC) hosting services. I hope you’ve learned we provide domain, web, mail, and VPS hosting services at our data center to our users in Japan and the U.S. This time, I’d like to talk about our customer support, which comes with our hosting services.
Which hosting service do you use? How do you contact your hosting company when you have problems or questions? Can you reach out to the company right away? Do you know who you’re talking to? And does the company know who you are? The larger the hosting service, the less personal the relationship will be.
When you work with PSPINC, you’ll never get a machine taking our call or email. Our support staff handles all customer communications. And we monitor our servers 24 hours a day seven days a week, even outside business hours. Our agents have our representatives’ contact information as well as support, so we’re ready to solve any problem quickly in case anything happens.
Our customer support isn’t limited to mechanical failures. We can also answer questions about how to use the system or help customers reset their passwords. In any case, you can always contact PSPINC for technical assistance. We can even help you move your site to one of our hosting services, which isn’t always a feature offered by other hosting companies.
For example, Wix customers can’t switch their websites to another company’s service. In a case like this, we can build a site similar to your current Wix site on PSPINC’s hosting platform, Dreamersi.com, and help with the transition. In addition, if you’ve created a WordPress website, we can also help migrate it to the most suitable WordPress hosting environment with your permission. This is just one part of our support services.
Today, I talked about PSPINC’s support services. We’re here to help you with anything from computer, internet, and/or smartphone setup to PC maintenance. Next time, I’ll tell you more about SaaS (Software as a Service).
Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.
ken.uchikura＠pspinc.com
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