PSPINC CEO Kenichi Uchikura's Blog

Choosing a Commercial Web Hosting Co.

Dec

24

(1) Reliability and speed of access
Look for a minimum uptime of 99%. In fact, even 99% is actually too low - it really should be 99.5% or higher. PSPINC provides 99.95% or better.

(2) Data Transfer (Traffic/Bandwidth)
Don't believe any commercial web host that advertises "unlimited bandwidth". The host has to pay for the bandwidth, and if you consume a lot of it, they will not silently bear your costs. Many high bandwidth websites have found this out the hard way when they suddenly receive an exhorbitant bill for having "exceeded" the "unlimited bandwidth". Always look for details on how much traffic the package allows. I personally always stay clear of any host that advertises "unlimited transfer", even if the exact amount is specified somewhere else (sometimes buried in their policy statements). PSPINC offers 5GB transfer per month.

(3) Disk space
Most sites need less than 10 MB of web space, so even if you are provided with a host that tempts you with 200 MB or 500 MB (or "unlimited space"), be aware that you are unlikely to use that space, so don't let the 500 MB space be too big a factor in your consideration when comparing with other web hosts. PSPINC offers 10GB of web space.

(4) Technical support
Does its technical support function 24 hours a day, 7 days a week (often abbreviated 24/7), all year around? Note that I will not accept a host which does not have staff working on weekends or public holidays. You will be surprised at how often things go wrong at the most inconvenient of times. Incidentally, just because a host advertises that it has 24/7 support does not necessarily mean that it really has that kind of support. Test them out by emailing at midnight and on Saturday nights, Sunday mornings, etc. Check out how long they take to respond. Besides speed of responses, check to see if they are technically competent. You wouldn't want to sign up for a host that is run by a bunch of salesmen who only know how to sell and not fix problems. If you like, PSPINC can set you up with technical support hotline.

(5) FTP, PHP, Perl, SSI, .htaccess, telnet, SSH, MySQL, crontabs
If you are paying for a site, you really should make sure you have all of these.

(6) SSL (secure server), Shopping Cart
If you are planning on doing any sort of business through your website, you might want to look out to see if the host provides these facilities. These facilities normally involve a higher priced package or additional charges. The main thing is to check to see if they are available at all before you commit to the host. You will definitely need SSL if you want to collect credit card payments on your site. You can purchase SSL for you site.

(7) Email, Autoresponders, POP3, Mail Forwarding
If you have your own site, you would probably want to have email addresses at your own domain, like sales@yourdomain.com, etc. Does the host provide this with the package? YES and much much more.

(8) Control Panel
This is called various names by different hosts, but essentially, they all allow you to manage different aspects of your web account yourself. Typically, and at the very minimum, it should allow you to do things like add, delete, and manage your email addresses, and change passwords for your account. YES.

(9) Multiple Domain Hosting and Subdomains
We are working on this for 2011 1st QTR release,

(10) Server
Is the type of operating system and server important? Whether you think so or not on the theoretical level, there are a few practical reasons for looking out for the type of server. PSPINC is Linux based web hosting company, but Windows VPS and shared servers are available on request.

(11) Price
Starting at $25 per month that includes domain registration.

Those are some of the things that you should know about web hosting services. If you have question, please call PSPINC at 1-800-232-3989 or visit http://www.dreamersi.net

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One size fits most ...

Dec

24

As an Internet Web & Email hosting, we must create a service that can cover 95% of all customers while having abilities to provide custom services to other 5%. Everybody can provide for 95%, we are proud to be able to service another 5%.

One size fits most, but if it doesn't we have an option.

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Trust / Reputation

Dec

23

It takes long to earn a trust/reputation. But it takes very little to completely loose one. When customer stops trusting you, you must justify everything you do until you earn the trust back.

We must

(1) not to think you are always right
(2) not to give up
(3) not to repeat the same mistake
(4) communicate with your customer
(5) evaluate what you did wrong in the first time

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What is the better service?

Dec

22

Many people (technicians) think better service is better performance in their job. Many think they are doing good when they follow the industry standard procedures and guidelines. Some people think when the outcomes are good, that
all that matters.

If your customers are 100% logical being having no emotions at all, this would work. Unfortunately, customers are emotional beings. So, the results are not the only things they form their opinion. What they more likely to form their opinion is the way you communicate with them during the entire process. If there are problems with the products or services, people will judge you by how you communicate with them rather than how you solve the issues.

When the customers start asking you, "what are you doing?" and "Dis you do - - - - -?", you are not communication. You are considered reactive rather than proactive.

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Learning from Apple Mobile Me

Dec

18

Apple has a service called Mobile Me. It synchronies Mail, Contact, Calendar and Folder. It is a very good service. This is a kind of service we as a Internet Email and Web Service Provider should provide.

You can do the same thing with Microsoft Exchange and Google Apps too. We will be looking at this very carefully soon.

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Not enough exercise

Dec

18

In November to January, there is not enough daylight in Seattle area to play golf. We have not enough daylight because of both shorter sun shining hours and rain. We need to open an office somewhere it is sunny to get away from Seattle weather.

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Happy Holidays from PSPINC.COM

Dec

17

Happy Holidays Video from PSPINC.COM

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Beautiful Friday

Dec

17

This was one of the most beautiful days in December I know. I can see Mt. Rainier clearly. The street I am on in this picture is called "Rainier Avenue". I wonder why?

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Be Different

Dec

17

If you do same thing again and again and expect different result, it will not come. To get different outcome whether it is good or bad, you must BE DIFFERENT. PSPINC. We are different.

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What is wrong with Seattle?

Dec

17

I just received the discount business class airfare information from US cities to London.

No, I am not planning at this point to go to London, but why is it that the airfare from Seattle to London round trip costs more than any other cities in the US? Is this a supply and demand issue? Or Seattle has some problems with Airlines?

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