PSPINC Official Company Blog

Apple recently rolled out iOS 18, and as with any major update, it brings a host of exciting new features and improvements. However, not all users are having a smooth experience. Reports have started surfacing online about a significant issue: the update appears to break IMAP connections when using the default Mail app, leaving users unable to access their email.

The Issue at Hand: IMAP Connectivity Problems

IMAP (Internet Message Access Protocol) is a popular protocol used by many email services to sync emails across multiple devices. After updating to iOS 18, some users are finding that their IMAP email accounts simply stop working in the native Mail app. The symptoms reported include:

Emails failing to load or update.
Inability to send or receive new emails.
Error messages stating that the Mail app cannot connect to the email server.

This issue seems to primarily affect users who rely on third-party email providers, such as those with custom domains or using business email services, though personal accounts aren't entirely spared either.

No Official Acknowledgement from Apple (Yet)

At the time of writing, Apple has not yet addressed the IMAP connection problems. This leaves users frustrated, searching for answers or solutions in forums and social media. While the tech giant is known for promptly addressing bugs, the lack of communication has raised concerns about when or if a permanent fix will be released.

A Potential Workaround

Some users have found a workaround that might temporarily resolve the issue, though it's far from a guaranteed fix. Here's what you can try:

Remove your email account from the Mail app.
Restart your iPhone.
Re-add the account by going to Settings → Mail → Accounts.

While this method has worked for a number of users, others report that the issue persists after a while, so it may only serve as a temporary solution.

What You Can Do In the Meantime

If the workaround above doesn't work for you, there are a couple of alternative approaches to accessing your email:

Use a third-party mail app: Many popular email clients, like Outlook or Spark, have their own IMAP settings might not be affected by the same bug. Installing one of those apps could give you uninterrupted access to your email until Apple resolves this issue.
Access your email via webmail: Most email providers offer web access to your inbox, so logging in via a browser can serve as a reliable backup.

Looking Ahead

It's still early days for iOS 18, and Apple typically follows up major updates with incremental patches to address bugs. Users can expect a fix to be rolled out in an upcoming iOS 18.x update. Until then, if you rely heavily on IMAP-connected email accounts, you may want to hold off on upgrading or explore temporary workarounds. In the meantime, it's important to keep an eye on Apple's support pages and user forums for any official news on the issue.

For any other technology inquiries, please don't hesitate to contact us by calling 1-800-232-3989 or emailing support@pspinc.com.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

At PSPINC, we’ve been hosting business networking events centered around our San Diego branch. After receiving feedback asking us to host events i the Seattle area, we’re happy to announce that our next event will be held at our headquarters in Bellevue, Washington! This event will provide a space for employees, business owners, entrepreneurs, and professionals from the greater Seattle area to network, share ideas, and exchange information.

Japanese Business Networking Event in Bellevue: Free to attend!

Date: Thursday, October 24

Time: 5:00 PM to 7:00 PM (Registration starts at 4:45 PM)

Location: PSPINC, 1404 140th Place N.E., Bellevue, WA 98007

What to bring: Business cards

Even though the event will be primarily conducted in Japanese, we warmly welcome those more comfortable speaking English. Introductions and main communications will be in Japanese, but participants are encouraged to engage in their preferred language.

This event is perfect for:

Boosting your business visibility
Connecting with professionals in the Seattle and Bellevue areas
Finding business partners
Exchanging business information

How to participate:

If you would like to attend, please register in advance. We look forward to your participation! Feel free to invite colleagues or acquaintances who may be interested.

Registration deadline: October 21, 10 PM

About PSPINC Business Networking Events

Our networking events bring together professionals from a variety of industries. We organize these events with the goal of helping you make valuable business connections. We’ll also introduce you to people we think could be great contacts. Whether you’re attending alone or have never met our team, we’re here to help you connect with others. Please feel free to join us!

Contact Information:

info@pspinc.com

425-957-0808

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business