独り言

 

When an outage occurs, from the perspective of the service provider, if it affects 100 out of 10,000 customers, it is generally considered as a 1% outage. While this level of impact may seem insignificant, for the 1% (1/100)of customers experiencing the outage, it constitutes a 100% (1/1) disruption. Therefore, regardless of the extent of the impact, the best possible response is required when addressing outages. This is what I always emphasize to PSPINC staff as the concept of "one in one." This approach prioritizes the interests and satisfaction of all customers, ensuring swift and effective responses even in the event of an outage.