PSPINC CEO Kenichi Uchikura's Blog

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Blog Thread

Omotenashi - おもてなし

Omotenashi - おもてなし

Dec

1 tweet

This is my last Bloguru post of 2016.

I was watching a TV and there was a story about Tararaya (Japanese Traditional Inn in Kaori). The owner, Okami, talked about Omotenashi which is Japanese word for hospitality. What she said stack in my mind.

Omotenashi does look like coming from the heart but it comes from the wisdom. If the hospitality comes from the heart, it sometimes comes and sometime it does not. That is not Omotenashi. Moore Ashli must be repeatable and only way it can do so is if it come from the knowledge.

To provide better service, it is not the heart or desire to do so. It must be learned and trained and practiced. That will be something I will think about for 2017.

#valueproposition