What's Important !!!

What are you really buying?

You are the customer, you have the right to choose anyone you do business with. What do you base on your decision to work with one company over others?

Please ask yourself following questions.

Which restaurant do you go often?
If you have few, think about why?

(1) Is it a food?
(2) Is it a price?
(3) Is it an experience?

The answer should be all of above. But out of those three, (1) and (2) must be good enough. There is no way that the restraint you go to have the BEST food at the BEST price. But (3) is always a variable. How often don you go to the restaurant and found the new owner and you tell yourself I am not coming back.

People are looking for BEST experience and that what we should always provide. That what I ask my company to provide 24 hours a day 7 days a week. It may be just a smile, or remembering the customer’s name. You really have to work hard and what’s funny is this does not usually cost money.

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PSPINC CEO Kenichi Uchikura's Blog

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