PSPINC Official Company Blog

NewsMAIL: Upcoming Logs Update

Apr

10

We’re happy to announce that we’re updating the logs feature for our email marketing service, NewsMAIL. When you download your email broadcast log, you’ll see columns that show (from left) the recipient’s emails, the broadcast start date, the broadcast finish date, the success or fail logs, and the mail transfer agent (SMTP server being delivered to).

This update is scheduled at the time below:

* USA Pacific Daylight Time

- April 11th (Thu) 9:00 - 9:30am

* Japan Time
- April 12th (Fri) 1:00 - 1:30am

With this new update, you’ll see more cases of why an email either failed or succeeded in sending. Instead of just seeing a “Pass for DKIM”, it’ll also show other success/fail cases, including:

Blacklisted: If your email fails to send because it’s blacklisted, it means ISPs (Internet Service Providers) have added your IP address and/or domain to a list of blocked emails because they have a reputation for sending spam. If this is the case, we suggest you change your “Mail From (Email)” when composing your broadcasts.

Pass for DKIM: Many email service providers (including Dreamersi!) implement a DKIM (DomainKeys Identified Mail) authentication feature to guarantee the authenticity of an email sender. This log means the email broadcast has been sent to go through the DKIM authentication process.

Connect Failure > Re-Sent: A connection failure can mean the server is receiving too much mail at the time of sending, but NewsMAIL will try delivering the email broadcast again. If successful, it will show as another log entry wih "Success" in that column.
Connect Failure: After re-sending the email broadcast because of a connect failure issue, it failed to deliver the broadcast.

Deferred > Re-Sent: When the recipient’s email server temporarily delays an email, it’s referred to as a deferred email. Again, NewsMAIL will resend the email for you so your recipients will receive it.

DNS Failure: When the recipient’s server can’t receive an email because of a DNS (Domain Name System) problem, it’ll show as a DNS failure in your downloaded logs. Examples of DNS problems include:

The mail server is down
Set-up included a typo
The destination domain doesn’t exist
Internet or network connection problems
Misconfigured DNS settings
An outdated browser

Domain Failure: A domain failure means the sender’s email address failed the domain’s authentication check. Changing the “Mail From (Email)” to send from a different email address should fix this problem.

User Unknown: When a recipient’s email doesn’t exist or is invalid, your email broadcast will not deliver and show the User Unknown in the downloaded Logs file.

SMTP Startup Error > Re-Sent: An SMTP startup error means NewsMAIL couldn’t deliver your broadcast because of incorrect SMTP settings, firewall restrictions, or server connectivity issues, but NewsMAIL also resends the broadcast in this case so your recipients will still receive your email broadcast.

Greylisted > Re-Sent: Greylisting is a spam-preventing feature that temporarily rejects emails from unknown senders, but NewsMAIL will also resend your broadcast so your recipients will receive your broadcast.

Over Quota: An email that doesn’t send because of an “Over Quota” issue means you’re unable to send broadcasts to this email address because your recipient’s mailbox has reached its maximum capacity.

If you have any questions, please contact us at 1-800-232-3989 (preferred) or email us at support@pspinc.com.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#advertising #blog #business #businesstips #businesstools #digitalmarketing #dkim #dns #email #logs #marketing #marketingdigital #marketingtips #newsmail #pspinc #smallbusiness #statistics #tech #technology #update #web #webdevelopment #webtools

What’s New Newsletter Vol. 214 “Stand Out with Custom Web Design”

Apr

4

There are several web builders with built-in themes, making it easier for website owners to design their websites without needing the tech-savvy to do it themselves. The problem with those, however, is that it results in a lot of websites that look almost identical. As a small business, it comes as a disadvantage when trying to stand out to encourage customers to pick you over your competitors. That’s where custom web design can come in.

PSPINC has over 36 years of experience helping small businesses grow online, and that includes having an expert team of web designers and web developers. Our team focuses on designing client sites to help business owners accomplish their goals while bringing their digital vision to life. With our budget-friendly web design plans, get your website custom-designed, or even redesigned, no matter where you are on your online business journey.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#b2b #blog #branding #business #businesstips #businesstools #digitalmarketing #marketing #marketingdigital #marketingtips #pspinc #searchengineoptimization #seo #smallbusiness #tech #technology #web #webdesign #webdexpress #website #webtools #wordpress

The DOJ’s Antitrust Lawsuit Against Apple: What it Means For Customers

Apr

2

For years now, the feud between iPhone and Android users has persisted. Many customers, especially those who consider themselves tech-savvy, are adamantly on whichever side they stand on, citing key differences between the competitors. Arguments for or against each brand have varied from favoring Apple’s simple user interface (UI) to slamming Apple for its lack of compatibility with other non-Apple devices.

On March 21, 2024, the U.S. Department of Justice (DOJ) accused Apple of violating antitrust laws with a lawsuit. However, this isn’t the first time they’ve done so. In fact, this is actually the third time they’ve sued Apple for this exact reason in the past four years. So, what makes it different this time? According to antitrust experts, the DOJ has made an even stronger case than expected, giving them an even stronger lawsuit compared to past efforts.

The DOJ's Case Against Apple

In the DOJ’s case against Apple, Apple makes up 65-70 percent of smartphones, giving it dominance over the marketplace. In the lawsuit, the DOJ breaks down not just the harm Apple’s monopoly has to developers, but also customers, specifically by highlighting its pattern of behavior that further embeds users into the Apple ecosystem and makes it hard for users to switch.

One of the biggest complaints customers have been making about Apple is its lack of compatibility with other non-Apple devices. For example, if an Android user texts an iPhone user an image, it will look grainy because Apple lowers the quality of cross-platform texts. Apple, however, argues that this case will set a precedent over the government’s involvement in consumer technology designs.

What Does This Mean for iPhone Users?

woman holding an iphone and a credit card

Currently, Apple takes up to 30% of app revenue from third-party developers, which in turn leads many developers to charge their customers more in order to maintain the viability of their business. So, for developers, this case may just force Apple to lower the cost of app subscriptions, add more payment options, and give app developers more freedom on the App Store.

But overall, this case will be a lengthy legal battle that will probably take years to conclude, which is why many experts agree it will likely result in some kind of settlement. But because of how much more merit this lawsuit has compared to past ones, experts still expect Apple to change at least some of its practices.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#app #appdevelopment #apple #blog #business #businesstools #departmentofjustice #development #doj #iphone #lawsuit #marketing #mobile #smallbusiness #tech #technology #web #webdevelopment

Pacific Software Publishing Inc. Releases a New Company Logo

Apr

1

Pacific Software Publishing Inc. (PSPINC) is proud to unveil a new company logo and brand design. As expert designers and developers, they know just how important having a strong brand identity is and how important it is to update as the years go on. After being in business for over 36 years of experience, they've decided to move forward with a new brand image, starting with their company logo.

Integrating QR code technology into their brand connects them deeply with the technologies they utilize in products such as Click It Audio, and makes it easier for customers to get to their corporate website to explore their products.

"This new company logo will help better represent ourselves as an industry leader in QR code technology," stated Ryan Heinrichs, Chief Design Officer of PSPINC.

PSPINC strives to help companies of all sizes as an all-in-one business technology partner with all the products and services they’ll ever need. Just scan the QR code to terminate all your troubles in taking your business online.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#advertising #blog #branding #business #businesstips #businesstools #digitalmarketing #marketing #marketingdigital #marketingtips #pacificsoftwarepublishing #pspinc #smallbusiness #tech #technology #update #web #webdesign #website #websites

What’s New Newsletter Vol. 213 “A Custom Web Development Case Study”

Mar

28

Custom web development can encompass several things, which can make it hard to explain. Every website owner needs something different, and they turn to custom web development when they require more than what’s traditionally offered by popular website builders. But they say it’s always better to show rather than tell, so we’ve included a case study of a large but recent custom development job we did recently with Don’s Group Attire.

Don’s Group Attire is a local group attire shop in South Seattle who were looking to fully customize their company e-commerce website system. If you go to our Web & App Development page, you’ll find the link to our case study on our custom development work for Don’s Group Attire, where we detail all the work we did for them and how the overall process went. For anyone curious about how the custom web development process works, check out our new case study!

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#blog #business #businesstips #businesstools #digitalmarketing #ecommerce #marketing #marketingdigital #pspinc #searchengineoptimization #seo #smallbusiness #tech #technology #web #webdesign #webdevelopment #website #websitebuilder #websites #webtools

What’s New Newsletter Vol. 212 “Transfer Large Files via Email”

Mar

21

When attaching a file to your email, there’s usually a file size limit, ranging somewhere between 20 to 25 MB. For those of us who have to regularly transfer large files like videos, music, and pictures, it can be a nuisance to send a cloud link to the file rather than just attaching the file. But for larger files, it seems like that’s the only solution. That is exactly why we created MegaMail.

With MegaMail, send large files via email without recipients having to click a link and then download the file. Instead, people can just click to open or download the file directly from their email, making it easier. Sign up for just $9.99/month or $24.99/month for more storage space and a larger broadcast traffic limit to get started.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#b2b #blog #business #businesstips #businesstools #digitalmarketing #email #file #files #marketing #marketingdigital #megamail #newsletter #pspinc #smallbusiness #tech #technology #web

Dreamersi: Log Server OS Upgrade Announcement

Mar

15

We’re happy to announce that we’re upgrading our operating system (OS) for Dreamersi's log server for its web service. We’re upgrading our OS from Cent OS7 to Alma Linux 8 since there will no longer be technical support for Cent OS7 after June 30, 2024, in a continued effort to strive towards making sure our hosting service is the safest it can be. With this new upgrade, it will help patch any vulnerabilities to defend users against cyber threats and also support new encryption protocols.

However, updating the OS will result in about five minutes of downtime. You may see an error message when trying to download the access logs during this time, so we thought you should know ahead of time. We apologize for any inconvenience this may cause.

This server upgrade will occur on:

*USA Pacific Daylight Time
- March 21 (Thursday) 11:00-11:30am

*Japan Time
- March 22 (Friday) 3:00-3:30am

If you have any questions, please contact us at 1-800-232-3989 (preferred) or email us at support@pspinc.com.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#announcement #b2b #blog #business #businesstips #businesstools #customerservice #customersupport #dreamersi #ecommerce #marketing #marketingdigital #pspinc #smallbusiness #tech #technology #web #webdevelopment #webhosting #website #websites #webtools

NewsMAIL: Server Maintenance

Mar

12

We’re happy to announce that we’re doing some maintence on our NewsMAIL server. However, it will result in about ten minutes of server downtime, so we thought you should know ahead of time. We apologize for any inconvenience this may cause.

During this update, users can still login to their NewsMAIL accounts, compose a draft, and send or schedule the newsletter, but there could be a slight delay in delivery until after the maintenance work finishes.

This server update will occur on:

*USA Pacific Time

- Monday, March 18 at 8:30–9:00am

*Japan Time

- Tuesday, March 19 at 12:30–1:00am

If you have any questions, please contact us at 1-800-232-3989 (preferred) or email us at support@pspinc.com.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#advertising #blog #business #businesstips #businesstools #digitalmarketing #email #marketing #marketingdigital #marketingtips #newsmail #pspinc #smallbusiness #tech #technology #web #website

What’s New Newsletter Vol. 210 “Custom Web Development”

Mar

7

For decades now, we’ve worked with small businesses to develop custom websites to fit their unique business needs to help grow their business online. While many popular website builders work for others, it doesn’t mean it works for everyone. It can’t account for every customization a business may need, which is exactly where custom web development comes in. Website builders can only do so much for you when you need more customization over how you want your website to function and what you need to succeed online.

Custom features like robust reservation systems, the addition of multi-lingual content, and mobile app creation are just a few examples of the kinds of custom web development work we’ve done in the past for our customers. Every business is unique in what they offer and what they need to succeed. Get your website custom-designed by our experts at PSPINC to get a custom solution to your custom business needs.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#b2b #blog #branding #business #businesstips #businesstools #digitalmarketing #ecommerce #google #marketing #pspinc #searchengineoptimization #seo #smallbusiness #tech #technology #web #webdesign #webdevelopment #website #websitebuilder

Employee Spotlight: Meet Andres

Mar

5

At PSPINC, we pride ourselves on offering our customers the best customer support. This is thanks to our amazing support staff. In this series, we will highlight and showcase a number of those friendly faces who are standing by to take your call or email, help with your IT problems, and assist with your online solutions.

Meet Andres

Andres is one of our Support Technicians on our support team. We sat down with Andres and asked him some questions to get to know him better!

How long have you been working at PSPINC?

I’ve been working at PSPINC for four years.

What do you do at PSPINC?

I am a senior IT engineer and provide managed IT services to 15 companies in the Bellevue, Seattle, and Tacoma areas.

What does a typical day on the job look like for you?

I take care of a few customer support requests in the morning. Then, I usually head out to perform IT maintenance onsite for a customer for a few hours before returning to PSPINC to work on any of our current IT projects.

What’s your favorite part about working here?

I really like the team of people that I work with. All of them are nice, helpful, and very professional.

What’s the most challenging part of your job?

Balancing the tasks of providing great support to end users and working on complicated projects at the same time is the most challenging part for me.

Before working for PSPINC, what was the most unusual or interesting job you’ve ever had?

I designed and ran a 300.00-watt Bitcoin-mining facility in South America for two years before working here.

What have you learned while working here?

To rely on my team and to use my coworker’s knowledge on projects.

What skills do you think a tech support member needs to succeed?

IT changes constantly, so it’s important to have curiosity and the desire to research, while also being open to learning new things every day.

What has been your favorite project at PSPINC?

We did a complete network and server build for a new soy sauce factory in the area, and it was interesting to work alongside the construction crew of an industrial facility.

Why did you choose to pursue a career in IT?

IT has been in my life since I was a kid. It’s my passion, so it’s never really been a choice for me. I started to get IT requests and projects from everyone around me starting at 16 years old, and it has just never stopped.

What do you like to do for fun outside of work?

I like playing video games, watching some anime, watching movies, and going out with friends.

What is your favorite movie?

Probably a draw between Amélie, The Shawshank Redemption, and The Empire Strikes Back.

What’s your favorite food?

Chinese dim sum.

Where would you want to go on your ideal vacation?

My ideal vacation is a Caribbean cruise with family or friends.

We hope you enjoyed getting to know Andres today! If you’re a business in the Greater Seattle area that needs any remote or onsite technical support, don’t hesitate to contact our support team by calling 1-800-232-3989 or emailing them at support@pspinc.com. Andres and his team are the experts dedicated to helping you!

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.