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PSPINC will help your business thrive by providing for all of your technology needs. We offer a wide array of products, including Web & Email Hosting, Website Design, Custom Development, Email Marketing, a number of additional business tools, technical support, and so much more. Visit pspinc.com to learn more.

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What’s New Newsletter Vol. 168 “Business Uses for Web Forms”

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What’s New News...
Online forms, or web forms, allow customers to enter valuable information. It could be as small and simple as their name and email address, or it can include payment information. Regardless, businesses can use online forms for multiple reasons:

·         Sell products.
·         Onboarding new employees.
·         Capture new leads.
·         Create an email mailing list.
·         Gather feedback from customers.
·         Collect information to provide a service.
·         Many more!

In return, businesses can gain insight into their customers while also configuring, sharing, and managing those forms to optimize them for their business needs. Creating them, however, can be as easy as signing up for InforMakers, our online form builder! Get started for just $8/month.


Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

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PSPINC Creates Tools For Your Business
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Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.
#blog #business #businesstips #businesstools #digitalmarketing #ecommerce #informakers #marketing #marketingdigital #marketingtips #newsletter #pspinc #pspincwhatsnewnewsletter #smallbusiness #tech #technology #web #website #websites #webtools

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Getting Verified on Social Media

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Getting Verified on Social Media
Verified users on social media have been a thing for a long time. Since 2009, to be specific, when Twitter introduced the blue checkmark shown next to a user’s profile name. After that, other social platforms followed suit. Prior to Elon Musk’s Twitter takeover, the checkmark beside someone’s name online became a symbol of authenticity to signify the user was whom they said they were.

After Elon Musk bought out Twitter for roughly $44 billion in October of last year, the verification process changed the following month. Now, $8/month is all you need to get verified on Twitter, ultimately meaning anyone who can afford to spend $8 a month can become a verified user. Regardless, other social platforms also have verification systems in place that aren’t solely based on financial means. But that may change once Meta rolls out their new verification service to Facebook and Instagram on a wider scale.

Meta’s New Verification Service

instagram app on an iphone
In February, Meta’s CEO, Mark Zuckerberg, announced they’d be rolling out their own verification service for Facebook and Twitter. According to his statement, this new system will aim to better protect people from fraudulent users. Although, the platform’s inspiration seems obvious as Twitter’s verification system has continually changed and become a frequent subject of ridicule since Musk’s takeover.

Meta first tested their new verification service in New Zealand and Australia in February, but they’ve since opened it up to the U.S. in March. However, we haven’t heard reports about it yet. All we really know about Meta’s verification service is that it takes a government ID to verify the account and getting verified on Facebook and getting verified on Instagram are two separate processes. And paid verification costs $11.99/month on the web or $14.99/month either on Apple’s iOS or Android.

Verification on Other Social Platforms

someone holding a phone with the youtube app opening

So far, Meta isn’t the only platform that’s followed Twitter’s example by charging for verification status. After Twitter’s new verification system went live, Tumblr took advantage of the public ridicule that came with it by advertising its own $7.99 verification status. But unlike Twitter, it was a one-time fee (Twitter’s is monthly) and you get two checkmarks. From the description, it’s very clear that it’s a joke. But despite that it’s a parody of Twitter’s checkmarks and holds no real value on the platform, it still earned a 125% boost in in-app purchase revenue by February after releasing it in November, according to TechCrunch.

But YouTube and TikTok don’t currently charge for verification. Instead, YouTube has a whole process where users can request verification, which requires user accounts to be public and active, have at least 100,000 subscribers, a profile photo, a banner image, a description, great content, and represent a real person, brand, or identity. On TikTok, verification exists, but it’s unclear how it’s done.

Regardless, verification used to authenticate users, especially public figures, on social media. But now, it just means that the user paid for that checkmark (or checkmarks, in Tumblr’s case). Even though Twitter and Meta claim this new process aims at bulking up protection against fraudulent users, it doesn’t seem to be helping as much as they said it would.


Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

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PSPINC Creates Tools For Your Business
Bloguru ClickItAudio Denrei Dreamersi ImaMenu Informakers Japanese Online Los Angeles Town MegaMail NewsMAIL Opinion Stand Pass Wizard Parcom PSP Pilot San Diego Town Simple Data Pool WebdeXpress
Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.
#app #blog #business #businesstools #cost #digitalmarketing #facebook #instagram #marketing #marketingdigital #mobile #smallbusiness #socialmedia #tech #technology #tiktok #tumblr #twitter #verification #verifiedusers #web #webtools #youtube

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What Goes into an Effective Marketing Plan?

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What Goes into an Effective Ma...
There can be a lot that goes into marketing for a business. And it can be overwhelming. But having an overarching marketing plan to do so makes it much easier. It’ll outline what needs to be done and what the intended results will be, not just to your marketing team, but to the entire sales team. You might have some initial ideas of what you want to do to market your product, service, and overall brand. But they might not be the best idea. Or it might be a good idea that could use some improvements that a plan could provide.

A marketing plan, for the rest of the sales team, presents an overhead look at your ideas professionally. For the marketing team, it serves as an organized outline for people to fill in throughout the process. But while every brand and plan will undoubtedly be different, there are still fundamental parts of every marketing plan: research, objectives, a strategy statement, a buyer persona, a customer journey, tactics, and mockups. And having them in your marketing plan will help marketers ensure they’re prepared.

Initial Steps



Every marketing plan starts with research. Regardless of your business's industry, it’s constantly changing and evolving. And you’re expected to change with it. More than that, research also helps you as a marketer get a better idea of the company’s overall identity and what you can highlight in a marketing campaign. And it’s important to point out that you may not have discovered this information without doing research to find it.

That research can also include creating a customer persona and journey, which will give you a better understanding of who your customers are and how they interact with your brand. And it’ll make it easier to create your objectives and strategy statement. As we’ve discussed before on this blog, your marketing objectives are essentially like your goals. And remember to use the SMART acronym when you create them. And a strategy statement encompasses those goals into a single statement, one that will guide your overall marketing efforts for your campaign moving forward.

Tactics & Mockups

three people crowded around a long desk with one woman sitting and showing something on a tablet to everyone else

Once you’ve completed the initial steps, it’ll be easier to determine how to achieve the goals you’ve set for your marketing team for your overall campaign. In marketing, tactics are strategic actions that directly correspond to your objectives. And your strategy statement will help guide you in the right direction when it comes to your content. Depending on what you want to achieve during your marketing campaign, tactics can range from search engine optimization, social media marketing, and email marketing, among other things. And to make it easier, creating mockups, or visual representations of what your final product will look like, will help you later when it’s time to prepare assets.

 Overall, there are multiple steps in constructing an effective marketing plan. For marketers, having one in place helps immensely in better organizing your marketing ideas for your campaign. For everyone else at the company, it gives them a good idea of what you plan to accomplish and how. And that can be very powerful because often, your marketing team isn’t in charge of how much the company can spend on marketing efforts. The more people know about what you plan to do with the money they give you, the more likely they’ll be open to an increased budget. So, a marketing plan isn’t just a way to organize your thoughts as a marketer, it also serves as a proof of concept for the rest of your team. If you're looking for more marketing help for your small business, contact our marketing professionals at PSPINC. We'd be happy to help!

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

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PSPINC Creates Tools For Your Business
Bloguru ClickItAudio Denrei Dreamersi ImaMenu Informakers Japanese Online Los Angeles Town MegaMail NewsMAIL Opinion Stand Pass Wizard Parcom PSP Pilot San Diego Town Simple Data Pool WebdeXpress
Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.
#advertising #blog #branding #business #businesstips #goals #marketing #marketingdigital #marketingideas #marketingplan #marketingstrategy #marketingtips #mockup #objectives #sales #smallbusiness #smartobjectives #socialmedia #strategy #tactics

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What’s New Newsletter Vol. 166 “Web Hosting for Your Website”

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What’s New News...
For anyone that has a website, you probably know how important web hosting is to your site. Having one is essential for keeping your site online, but it’s also important to have the right kind. The type of hosting you have for your site will dictate how much available space you have, how much monthly traffic can go to your site without it slowing down, and how secure your site is. Every person’s website needs are different, so it makes sense that there are different web hosting plans to fit those needs.

And that’s exactly why we offer different web hosting services, each with unique plans to fit your needs. For those that are looking for a cheap web hosting plan, Parcom is our budget-friendly service with a free plan as well as paid plans where you can get more for less. Or if you’re looking for more robust features, we built our hosting service, Dreamersi, in-house so we can deliver the best service for our customers. You can even get Dreamersi with email hosting, making it easier to manage your inner network. Learn more about our web hosting plans at pspinc.com/hosting.


Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

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PSPINC Creates Tools For Your Business
Bloguru ClickItAudio Denrei Dreamersi ImaMenu Informakers Japanese Online Los Angeles Town MegaMail NewsMAIL Opinion Stand Pass Wizard Parcom PSP Pilot San Diego Town Simple Data Pool WebdeXpress
Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.
#b2b #blog #business #businesstips #businesstools #customerservice #customersupport #dreamersi #email #emailhosting #hosting #marketing #parcom #pspinc #pspincwhatsnewnewsletter #smallbusiness #tech #technology #web #webhosting #websites #webtools

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Marketing Objectives and a Strategy Statement

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Marketing Objectives and a Str...
The elements of a good marketing plan include two things: marketing objectives and a marketing strategy. Many people mistake an objective and a strategy as being the same thing, when, in fact, they are not. An objective is a more specific path to take to achieve your business goals. Examples include increasing brand awareness or increasing a certain perception about your product or overall company. A strategy, however, should encompass your objectives and steer your overall plan in the right direction. And constructing a strong strategy statement helps you do that.

For example, if you own a small business, you’ll likely want to increase its overall brand awareness. But your marketing plan still needs a focus. The best way to figure out what to focus on for your marketing plan is to research. What is it about your company that makes it different from others on the market? What part of your product or overall company do you want more people to know about? That’s where you should start.

SMART Objectives


people having a meeting

When creating your marketing objects, a helpful acronym you can use is SMART. It stands for specific, measurable, attainable, reliable, and timely. Every business has goals in mind, but when you create SMART objectives, it narrows down your focus and guides you toward those goals. Without them, you’ll have goals without any clear direction or tasks going forward. And it’s hard to accomplish a goal if you don’t know where to start or how to achieve that goal. Creating a SMART objective means determining a more specific goal in mind, one that will focus on growing your brand on a single platform, like Instagram or your website. It means using specified but practical numbers and setting a definitive deadline for yourself.

For example, maybe you want to increase your brand awareness by increasing your overall website traffic. To determine a realistic number to grow by, look at the average amount of traffic on your website and base your objective on that. When looking at how to achieve that goal, marketing tactics could include improving your site’s search engine optimization (SEO), growing your social profiles, increasing email subscribers, or other avenues. For example, if you average around 120 users a day and determine that your site has poor overall SEO, you can strive to increase your average daily user count by 10% by making technical SEO fixes, which would also increase your site's organic search engine results page (SERP) ranking. If you're looking for tips on how to grow your social media pages, check out our new YouTube video.

A Marketing Strategy


people brainstorming in the room

Being equipped with those objectives makes forming a strategy that much easier. While your marketing objectives give you a clear set of steps for you to take to achieve your overall goal, your strategy statement will help inform them. It’s easy to say you want to grow your business online, even with specific goals in mind. But it still requires a sense of direction. How will you encourage users to subscribe to your email newsletter or follow you on Instagram? That’s where your strategy statement can help you. To construct one, it’s best to think about what makes your business unique or what you want potential customers to know more about. The question you really need to answer is: why should a customer choose your company over another? And what benefit can you leverage as a smaller company?

Whatever it is, use that to construct your strategy statement. For example, if you’re a smaller airline company looking to promote your family plans and overall safety, your strategy statement could be: “Fly with us, North America’s safest choice for family-friendly travel”. So, while people may use marketing objectives and a strategy statement interchangeably sometimes, they are different. They each help to inform the other and work together to help give marketers a clear direction in their overall marketing campaigns. And it’ll help you market your business moving forward. If you need any marketing help for your small business, reach out to our marketing experts here at PSPINC.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

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PSPINC Creates Tools For Your Business
Bloguru ClickItAudio Denrei Dreamersi ImaMenu Informakers Japanese Online Los Angeles Town MegaMail NewsMAIL Opinion Stand Pass Wizard Parcom PSP Pilot San Diego Town Simple Data Pool WebdeXpress
Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.
#advertising #blog #branding #business #businesstips #digitalmarketing #email #marketing #marketingdigital #marketingobjectives #marketingstrategy #marketingtips #sales #smallbusiness #smartobjectives #strategy #strategystatement #tech #technology

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What’s New Newsletter Vol. 165 “Custom Web Design Solutions”

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What’s New News...
An important part of developing a business’s brand identity is its website. The elements that go into designing a business website include a logo, a simple navigation bar, a clear call-to-action (CTA), a product and services page, and an about us page. The web designer’s job isn’t just to create these components, but it also involves making the site look attractive using specific colors and overall imagery provided by the client. Those colors and imagery help create the overall brand identity of the site and business.

Now, to make it easier than ever, we’ve created budget-friendly web design plans perfect for your business needs. Whether you’re just looking for a basic web presence or a site with everything you’d ever need for your business, we’ve got you covered. To learn more about our web design packages, head over to our custom web design page.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

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PSPINC Creates Tools For Your Business
Bloguru ClickItAudio Denrei Dreamersi ImaMenu Informakers Japanese Online Los Angeles Town MegaMail NewsMAIL Opinion Stand Pass Wizard Parcom PSP Pilot San Diego Town Simple Data Pool WebdeXpress
Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.
#b2b #blog #business #businesstips #businesstools #ecommerce #marketing #marketingtips #pspinc #searchengineoptimization #seo #smallbusiness #tech #technology #web #webdesign #webdevelopment #webdexpress #websites #webtools #wordpress

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Why Google Analytics is Switching to Google Analytics 4 and How to Switch Over Manually

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Why Google Analytics is Switch...
Released in 2005, Google Analytics is a free web analytics service where users can view statistics and have access to basic analytical tools for their websites. These tools help website owners optimize their sites for search engines and better market their sites and potential businesses. Since 2012, Universal Analytics (UA) became the default property type. In 2020, Google released Google Analytics 4 (GA4), giving users the option to use either. 

Starting July 1st, Google Analytics will not only switch to GA4, but it’ll also stop its data collection for UA properties. And they'll solely support GA4 rather than giving users the choice to either GA4 or UA. Even though it’s almost two months away from now, it’s recommended you switch over sooner rather than later.

Why is Google Switching to Google Analytics 4?

google analytics

Internet users today are becoming more aware of their privacy online in recent years. With that concern, many users have opted out of tracking cookies, which are text files that collect data about a user’s behavior on their browser. When you first go to a website, many times, it’ll ask if you agree to accept tracking cookies. As users learn more about internet safety, more and more people are opting out of tracking cookies. For Google Analytics, that changes things because UA captures data by relying on first-party cookies. With more people opting out, UA’s data set will become less helpful moving forward. GA4, however, uses event-based data modeling to gather data.

How to Switch Manually from Universal Analytics to Google Analytics 4

two people looking at google analytics and a tablet

To manually switch over to GA4:
  • Create a GA4 property and data stream
    • For a site that already has analytics, start by going to the Admin (lower left) in Google Analytics
    • Make sure the right account is selected in the Account column (if you only have one Google Analytics account, it’s already selected)
    • Select the Universal Analytics property that currently collects data for your website in the Property column
    • Click GA4 Setup Assistant in the Property column
    • Click Get started under I want to create a new Google Analytics 4 Property
    • In the Create a new Google Analytics 4 property pop-up, depending on how your site is currently tagged, you can either:
      • Create and continue
      • Create property
    • Select the option that best describes your situation on the Set up a Google tag page and follow the instructions to finish creating your new GA4 property
    • Collect website and app data
    • Turn on Google signals
    • Add users
Even though it’ll automatically switch over (if you haven’t opted out), Google still recommends you manually switch to GA4 before the deadline on July 1st. The reasoning behind this is simple: the sooner you switch, the more data you’ll collect in the new system. And that data collection will be vital to help determine trends and insights and how to improve your overall business and marketing plans. If you need help migrating your data from UA to GA4, we have experts ready to help you with your SEO and other marketing needs.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

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PSPINC Creates Tools For Your Business
Bloguru ClickItAudio Denrei Dreamersi ImaMenu Informakers Japanese Online Los Angeles Town MegaMail NewsMAIL Opinion Stand Pass Wizard Parcom PSP Pilot San Diego Town Simple Data Pool WebdeXpress
Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.
#b2b #blog #business #businesstips #businesstools #customersupport #digitalmarketing #google #googleanalytics #marketing #marketingdigital #marketingtips #security #seo #smallbusiness #tech #technology #web #webdevelopment #website #websites #webtools

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What’s New Newsletter Vol. 164 “Marketing with Audio”

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What’s New News...
Using audio in marketing has only gotten popular over the past few years. Catchy jingles, sponsored podcasts, audiobooks, and other audio advertising methods. And there’s a good reason for this: people are more likely to remember something with audio, especially music. So, when you use audio in your marketing plan, it’s that much more effective.

The goal of marketing isn’t just to get people to buy your product, but it’s also to keep your products and your brand in the back of customers’ minds. That way, the next time they think of something related to what you’re selling, they’ll think of your brand, making it more likely they’ll buy from you. That’s why we created Click It Audio, which gives businesses an easy way to add audio to their marketing efforts. Embed an audio file onto your site or add an audio QR code on your product packaging and business cards. Get started for free or upgrade to our Standard plan at just $9.91/month.


Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

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PSPINC Creates Tools For Your Business
Bloguru ClickItAudio Denrei Dreamersi ImaMenu Informakers Japanese Online Los Angeles Town MegaMail NewsMAIL Opinion Stand Pass Wizard Parcom PSP Pilot San Diego Town Simple Data Pool WebdeXpress
Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.
#advertising #b2b #blog #business #businesstips #businesstools #digitalmarketing #ecommerce #marketing #marketingdigital #marketingtips #pspinc #pspincwhatsnewnewsletter #smallbusiness #tech #technology #web #webdevelopment #webtools

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What’s New Newsletter Vol. 163 “Easy Website Builders”

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What’s New News...
Today, it’s much easier to build a site for businesses, blogs, portfolios, or for any other reason. In the past, web developers and designers worked together to create a site from scratch. Now, there are a bunch of web builders out there that make it easier for non-developers to easily create a site, with features all designed for different goals people have in mind for their site. Businesses can add cart options, bloggers can choose how they want to rearrange their posts, and there are all sorts of templates out there designed to put the focus on images first. But with so many to choose from with a million different options, it’s hard to know which would work best for your website needs. 

That’s why we created WebdeXpress, a simpler web-building tool! Compared to our competitors, WebdeXpress comes free with our premium web hosting service, Dreamersi, and includes great features fit for every website need. And for those who aren’t as tech-savvy, we even have a Done-For-You (DFY) plan, where our design team works with you to create your site in hours. And if you’re looking for a more custom solution, we also custom develop and custom design sites for our customers, too!

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

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PSPINC Creates Tools For Your Business
Bloguru ClickItAudio Denrei Dreamersi ImaMenu Informakers Japanese Online Los Angeles Town MegaMail NewsMAIL Opinion Stand Pass Wizard Parcom PSP Pilot San Diego Town Simple Data Pool WebdeXpress
Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.
#b2b #blog #business #businesstips #digitalmarketing #hosting #marketing #marketingtips #pspinc #searchengineoptimization #seo #smallbusiness #tech #technology #webdevelopment #webdexpress #webhosting #website #websites #webtools #wordpress

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AI Voice: How Businesses Can Use it to Their Advantage

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AI Voice: How Businesses Ca...
Recently, AI-generated voices have become increasingly popular, from Spotify’s new AI DJ to TikToks playing spoofed versions of songs that sound like famous actors or singers are singing them. But text-to-speech technology is nothing new. However, it’s improved immensely for one reason: deep learning. Previously, converting text to speech resulted in robotic-sounding voices, which, while helpful for accessibility purposes, weren’t of much help to advertisers. Today, text-to-speech technology has evolved because of all the added procedures, including machine learning, IVR (interactive voice response), deep learning, SSML (speech synthesis markup language), voice samples, algorithms, etc. 

Rather than just simply converting text to speech, AI voice works to replicate a more natural-sounding voice, adding different intonations, pauses, and overall character. The result sounds like an actual human being. That is when it’s done correctly. While it can just be a fun tool to play with, businesses today have discovered that it’s opened up a myriad of opportunities. Voice AI is easily customizable, and cost-efficient, while allowing businesses to overcome accessibility issues and expand to a more global reach. And they’re using them to their advantage. Here's how.

Sonic Branding

mcdonalds meal consisting of a burger fries and two drinks on a tray on a table outside

Sonic branding refers to using sound to create brand recognition. Some popular examples include McDonalds’ da da da da duh, I’m lovin’ it jingle or Netflix’s ta-dum sound. A Leicester University study reported that brands including music in their brand identity are 96% more likely to be remembered by customers when compared to brands without it. With voice AI, businesses can create something similar of their own. Especially since using voice AI will make it much easier and cheaper to produce.

Customer Service


bearded man wearing headphones while working in an office

Conversations between customer service representatives and customers have always had one of the same complaints: they’re impersonal. The solution to that problem is personalization; customers want to feel valued, and the best way to do that is by personalizing their experiences. However, for larger companies, it means investing a lot more money in manpower, because what’s more personable than an actual live person? Since voice AI sounds so life-like today, it can work as a great replacement for smaller customer service communications.

Multilingual Customer Interactions

german text on pieces of paper

For businesses looking to expand globally or reach a more diverse audience, providing multilingual support can help businesses stand out. But it isn’t easy since it'd mean creating multiple customer support teams, each specializing in different languages. Instead, they can create pre-set automated responses in different languages for certain queries with AI voice. Businesses can create pre-set automated responses in different languages for certain queries with AI voice.

As AI voice continues to improve over time, people will continue to find more uses for it, whether it's for personal or business use. While text-to-speech technology has existed for a long time, deep learning has transformed it into something that feels entirely new. But while AI voice advances, there's still something to be said about using real live people in your business and marketing efforts. People crave connection, and while AI voices sound realistic, it doesn't mean it'll necessarily replace the real thing.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

Facebook Instagram Twitter LinkedIn YouTube Bloguru

PSPINC Creates Tools For Your Business
Bloguru ClickItAudio Denrei Dreamersi ImaMenu Informakers Japanese Online Los Angeles Town MegaMail NewsMAIL Opinion Stand Pass Wizard Parcom PSP Pilot San Diego Town Simple Data Pool WebdeXpress
Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.
#ai #aivoice #algorithm #business #customerservice #customersupport #deeplearning #interactivevoiceresponse #ivr #machinelearning #marketing #robot #sound #sppechsynthesismarkuplanguage #ssml #tech #technology #texttospeech #voice #voicesamples

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