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Sell Directly on Social Media with Social Shopping

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Sell Directly on Social Media w...
The world of shopping online changed drastically when Instagram implemented a buy button in 2015. The next year, brands could tag products with a price tag in their images. Then, Facebook followed shortly afterward by launching Marketplace in 2018. And TikTok started testing TikTok Shop in November of last year.

However, reports are that TikTok is gearing up to launch TikTok Shop Shopping Center, which will become their e-commerce platform, taking TikTok Shop a step further. Rather than just buying directly from videos, lives, and creator profile bios, TikTok Shop Shopping Center won’t just be a marketplace for other retailers to sell merchandise, but a retailer itself. The details are still not entirely clear, but if successful, it could shake up social shopping as we know it.

Benefits of Social Shopping


friends standing with shopping bags on street and looking at phone

Not only are there billions of active social media users, but they’re also spending more and more time on social media. As of 2022, users spend an average of 151 minutes a day on social media, which is up from 147 from the previous year. And social commerce generated about $724 billion USD in 2022. Both according to Statista. Directly selling on social media just further expands your overall reach to more potential customers. And since social shopping makes so much in revenue, we know how successful businesses can be on it.

Social media, as a whole, is great for obtaining social proof. Especially since many customers look at things like reviews and use those to base their decisions on whether they’ll buy something. Making your products available to users on social media just makes it possible for more feedback, reviews, and recommendations for your business. It also makes it easier for users to convert to paying customers because they don’t have to leave the app to purchase. So, regardless of how TikTok’s upcoming TikTok Shop Shopping Center changes things, it’s safe to say social shopping is here to stay.


Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

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Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.
#advertising #app #business #businesstips #businesstools #digitalmarketing #ecommerce #facebook #facebookmarketplace #instagram #marketing #marketingdigital #marketingtips #mobile #sales #smallbusiness #socialmedia #tech #technology #tiktok #twitter #web

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Everything You Need to Know About Press Releases

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Everything You Need to Know ...
A press release is an official statement an organization sends out to news media. Then, the hope is that the media will report on that statement to spread the word about a new product or big change in your organization, be it a new product or new CEO. And it'll also generate more buzz and excitement for your company and new product. You should follow a specific format for press releases. They are not written in the same way as blog posts, which are usually more casual. After assembling a press release, organizations send it out to the media to publish. Namely publications, blogs, and press release distributors. The more it’s distributed and the bigger the media publication, the more exposure your company gets.
 
Even though it’s easy to dismiss them when there are multitudes of easier and cheaper ways to spread the word, press releases are still necessary. You can and should still post about your company news in blog and social media posts. But press releases provide an added layer of credibility and professionalism among customers and other business professionals. It’s not enough to just post about your company. You want other publications, especially those that are well respected in the business industry, to post about it, too.

How to Write a Press Release

person in blue suit writing on notebook

With press releases, the general idea when writing one is to put all the important information first and then everything else afterward. In other words, you use what’s called the inverted pyramid technique. In the first paragraph, make sure to answer the five W’s and one H: who, what, where, when, why, and how. The first paragraph of a press release is also generally short, only consisting of the first two sentences. And it should include all the important factual information that goes right at the beginning. After that comes the rest of the information, starting with the most important information and ending with any additional but not necessary facts about the overall news. But, in addition to the order of how it’s written, press releases also have one very important characteristic; they are factual.

In a blog post and/or social media post, you can add as much of your opinion as you’d like. You can’t do the same in a press release. Therefore, you can’t call your company or product the “best” or add any other opinionated description. The only times you can add an opinion is if someone you’re quoting uses it. But when adding quotes, you want them to either come from someone high up in your organization or from a customer. If you want to include both, the company quote should always come first, and the customer quote can come later. Lastly, it’s also standard to add a company bio that tells readers more about who your company is and who they should contact for any additional questions.

Spreading the Word

man holding microphone while talking to another man

After writing a press release, it can’t just go on your website or your blog. So, it begs the question of where it should go if not your website. The answer is that there are a few different ways to go about distributing your press release to the appropriate audiences. First, the easiest way is to send it through a press release distributor like PR Newswire or eReleases. From there, using their connections, press release distributors issue it to their contacts and connections. And it ranges from various blogs to online publications. But another approach would be to do a media pitch.

A media pitch consists of reaching out to a reporter directly to gain exposure to your company and its news. If you have a relationship with a reporter, a media pitch is where you can use that to your advantage because the content is more aimed toward the reporter. For example, if your company’s switching to more sustainable packaging, you’ll want to find a reporter that typically writes about similar topics like climate change, sustainable practices in business, and more. But regardless, press releases are still relevant, but it follows a very specific format. While sharing a blog post or social post is much easier and cheaper, it doesn’t replace the publicity and credibility a press release does. And that’s exactly why companies, both big and small, still create them.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

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Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.
#blog #branding #business #businesstips #businesstools #digitalmarketing #journalism #marketing #marketingdigital #marketingtips #media #mediapitch #news #pressrelease #pressreleases #reporter #smallbusiness #socialmedia #tech #technology

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Grow Your Business with Social Media

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Grow Your Business with Socia...
Social media marketing is an invaluable asset to include in your digital marketing plan. It’s an easy but effective way to grow your business online. Most entrepreneurs today know how vital it can be to their business. But it’s what you do with social media that can make a real difference in how effective it can be. It’s not as simple as creating profiles on social media platforms; it’s about what you post.

There are currently billions of social media users worldwide. That only increases the number of potential customers and adds to brand awareness. It’s relatively inexpensive, and it gives you the opportunity to:

·         Build your brand
·         Grow your community online
·         Increase website traffic
·         Engage with your online audience
·         Learn more about your customers
·         Discover where to improve your overall business strategy

9 Social Media Marketing Tips



1. Create SMART Objectives

We’ve talked about SMART objectives here before, but when you do create them, make sure they align and inform your overall strategy. Every business’s objectives will be different, depending on the size of your business. Making sure your objectives are specific, measurable, attainable, relevant, and timely will help you grow your business sustainably.

2. Add relevant keywords to your social copy

Hashtags can be great, but they’re not the only thing social media algorithms parse for. They also look for relevant keywords in social media captions. Marketers still debate if hashtags are even effective marketing-wise on social media. For some, it helps increase overall exposure, for others, they don’t report any discernable difference. But adding relevant keywords to your captions will make it more likely that your posts will end up on someone’s For You or Explore page.

3. Target users

The great part about sponsored social posts is that you can easily target the right users to see your content. And finding the right users makes it much more likely they’ll purchase from you because it’ll show for users that are actually interested in what you’re trying to sell. While you can try to sell your products to everyone, the reality is that not everyone wants or needs what you’re offering. Plus, if you’re trying to sell to everyone, your ads end up being vague and uninspired, which won’t convince anyone to buy from you.

4. Focus on brand intent

Social media’s a great way to promote your products. But if all your posts are promotional, your business comes off sounding like a pushy salesperson. And no one likes that. Instead, focus on creating and curating content that shows people what your brand cares about.  It won’t just give potential customers a better idea of what your company stands for, but it also results in a much more interested audience.

5. Market on multiple social media platforms

There are multiple major social platforms out there, and marketers alike use more than just one. Each one has something different to bring to the table, including a different audience. So, use that to your advantage! You can tailor your approach toward each platform, taking advantage of the best types of content, posting times, and posting frequencies.

6. Create an editorial calendar

To make it easier, you can plan content in advance with an editorial calendar. On it, add specifics like images, captions, hashtags (if you’re using them), links, and whatever else you want to add to your social posts. But remember, you don’t have to stick to what you have; it’s also encouraged to post something spontaneous sometimes. Especially since sometimes they perform better than what you already have planned.

7. Optimize your posting frequency
 
When marketing on social media, it’s not just about what you post, it’s about when. There are plenty of sources out there that recommend what times and days of the week work best for reach and engagement. But what works for others won’t necessarily work for you. So, try testing out different times and different days to see what works best for each platform. That way, you’ll get the most out of your social media marketing efforts for your business.

8.       Create paid social ads

The way social media algorithms work is mysterious, but the one thing we know for sure is that paid social posts are guaranteed to get seen by more users. So, if you’re having problems with increasing overall reach, invest in paid social ads. Or you can boost or promote an already well-performing post. Regardless, research shows sponsored posts perform better on social media. Just don’t focus all your efforts on it; organic social posts still help tell your brand story online.

9. Interact with your audience online

Lastly, interacting with your followers and potential customers should be a vital part of your marketing plan. Engagement on social media is highly valued by each platform’s algorithm, so replying, reacting, and reposting other users’ content will increase your profile’s overall exposure. And it’ll encourage other users to do the same.
 
Marketing on social media isn’t always easy, especially since best practices are continually evolving. So, reach out to our team, who are experts in helping small businesses grow online.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

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PSPINC Creates Tools For Your Business
Bloguru ClickItAudio Denrei Dreamersi ImaMenu Informakers Japanese Online Los Angeles Town MegaMail NewsMAIL Opinion Stand Pass Wizard Parcom PSP Pilot San Diego Town Simple Data Pool WebdeXpress
Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.
#advertising #app #b2b #blog #branding #business #businesstips #businesstools #digitalmarketing #facebook #google #instagram #marketing #marketingdigital #marketingtips #seo #smallbusiness #socialmedia #tech #technology #twitter #web #websites #webtools

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What’s New Newsletter Vol. 176 “Different Types of Web Hosting”

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What’s New News...
Last week, we talked about having high-quality web hosting for your website. There are three different types of web hosting: shared, dedicated, and VPS. Shared hosting is usually what you’ll start with when starting your website as it’s the most basic, cost-effective form of web hosting. But for higher levels of isolation, security, performance, and control, dedicated hosting is the better choice.

Lastly, there’s VPS hosting, which is a cross between shared and dedicated web hosting. VPS stands for Virtual Private Hosting and is a single, virtual machine on a piece of physical hardware shared with other virtual machines. But unlike other hosting options, it gives you more control over your website with dedicated resources. That’s why we offer a dedicated VPS here at PSPINC. We customize every VPS to suit our customers’ needs, so contact us for details and pricing. To learn more about different types of web hosting, watch our YouTube video that breaks down each type in detail!


Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

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PSPINC Creates Tools For Your Business
Bloguru ClickItAudio Denrei Dreamersi ImaMenu Informakers Japanese Online Los Angeles Town MegaMail NewsMAIL Opinion Stand Pass Wizard Parcom PSP Pilot San Diego Town Simple Data Pool WebdeXpress
Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.
#blog #business #businesstips #businesstools #entrepreneur #marketing #marketingdigital #marketingtips #smallbusiness #tech #technology #web #webdesign #webdev #webdeveloper #webdevelopment #webhosting #website #websites #webtools

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Twitter’s $250M Copyright Lawsuit Explained and What Businesses Can Avoid It

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Twitter’s $250M...
Last month, the National Music Publishers’ Association (NMPA) sued Twitter for $250 million for copyright infringement. Why? Because Twitter’s been letting users share copyrighted music without a license for years, as the lawsuit claims. It’s been an issue with the platform for years, but the lawsuit claims it’s only gotten worse since Elon Musk’s acquisition of the company. When looking at how other social media platforms compare, most have cut a deal with music publishers and labels, such as Facebook, Instagram, TikTok, Instagram, Snapchat, and Twitch.

So, why hasn’t Twitter made a similar deal? Simply put, Twitter’s been dodging copyright infringement for several years. The reason behind this is financial, as it would cost the platform possibly over $100 million a year. But Twitter had reportedly been in negotiations for a licensing deal with three major labels: Universal, Sony, and Warner since 2021. Those, however, have since stalled since Elon Musk took over. Speaking of, the lawsuit explicitly mentioned him because of his comments about the Digital Millennium Copyright Act (DMCA). In a now-deleted tweet from 2022, he called the DMCA “overzealous” and “a plague on humanity”.

Why the NMPA is Suing Twitter


man in black shirt wearing headphones in front of monitor

Not only has Twitter allowed its users to post videos containing copyrighted music, but the only punishment those users receive is a temporary suspension. On other platforms, it’d go as far as risking the removal of those users’ accounts. But tweets including copyrighted music don’t just go on without discipline, many actually go viral. For Twitter, it only benefits the platform with increased user engagement and ultimately advertising revenue. All while not paying to license that music.

In the lawsuit, the complaint cites more than 1,700 songs, consisting of many that have blown up on Twitter. Examples include “Uptown Funk” featuring Bruno Mars by Mark Ronson, “All I Want For Christmas” by Mariah Carey, and “Anti-Hero” by Taylor Swift, among many others.

How to Avoid Copyright Infringement as a Business

classy executive male reading papers on couch

For a business, getting into legal trouble is one of the last things you want to happen. The easiest way to avoid copyright infringement suits is by using your own content. Especially in advertising material. But when you can’t, that’s where free royalty-free photos, videos, audio/music comes in handy. There are multiple sites where you can easily find this kind of content, but one of our favorites is Pexels. As long as you use material that isn’t owned by someone else, you’re golden.
 
If, for some reason, you have to use something that isn’t free for commercial use; you need explicit permission from the owner to use it. And you may have to pay a fee to do so (like those other social media platforms with licensing deals). Otherwise, you may find yourself slapped with a copyright infringement lawsuit.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

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PSPINC Creates Tools For Your Business
Bloguru ClickItAudio Denrei Dreamersi ImaMenu Informakers Japanese Online Los Angeles Town MegaMail NewsMAIL Opinion Stand Pass Wizard Parcom PSP Pilot San Diego Town Simple Data Pool WebdeXpress
Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.
#advertising #blog #branding #business #businesstips #digitalmarketing #dmca #elonmusk #lawsuit #marketing #marketingdigital #marketingtips #news #nmpa #smallbusiness #socialmedia #tech #technology #twitter #web #webdesign #website #websites

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What’s New Newsletter Vol. 175 “High-Quality Web Hosting”

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What’s New News...
Web hosting is about more than just getting your website online. Investing in a good web hosting service ensures better security, better customer service, and better maintenance support. A good web hosting service provides an SSL certificate for your site. That way, users won’t encounter an error page, warning them that their connection isn’t secure when entering a URL. And the service should also include frequent backup services. If something were to happen, like accidentally deleting an important file, you’ll still have your backups to rely on.

Dreamersi is our premiere web hosting service with email hosting, VPS packages, and more robust SSL certificate options, available as add-ons. In all our Dreamersi web hosting plans, our customers get a free domain, free access to WebdeXpress, our easy-to-use web builder, data backups, domain validation (DV) SSL certificates, and world-class support. We’ve had over 20 years of experience providing high-quality web hosting services to small businesses everywhere. Get started today.


Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

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PSPINC Creates Tools For Your Business
Bloguru ClickItAudio Denrei Dreamersi ImaMenu Informakers Japanese Online Los Angeles Town MegaMail NewsMAIL Opinion Stand Pass Wizard Parcom PSP Pilot San Diego Town Simple Data Pool WebdeXpress
Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.
#blog #business #businesstips #businesstools #ecommerce #hosting #marketing #marketingdigital #newsletter #pspinc #searchengineoptimization #security #smallbusiness #tech #technology #webdesign #webdevelopment #webhosting #website #websites #webtools

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The Reddit Blackout Explained

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The Reddit Blackout Explained
Reddit is a forum full of thousands of communities, or subreddits, where people share news, content, and opinions. Seven years ago, Reddit released a free API or Application Programming Interface. With an API, developers can integrate existing software systems into new applications. For example, when signing in to certain websites with your Google or Facebook account, it’s using an API to do so.

Developers use APIs for multiple different reasons, like sharing information between different platforms and carrying out diverse tasks. All while still building out their own interface. With Reddit, whenever a user wants to view or comment on a post from Reddit, the app sends a request to the API. However, this won’t be the case anymore. Reddit announced in April that they’d start charging third-party applications for API access. In other words, developers that made an app for Reddit and those that use its API will now need to pay for requests to use their API.  

Why Reddit Users Are (Still) Protesting

woman holding megaphone

The trend of charging for API usage isn’t new, as Twitter did the same after Elon Musk took over. But it also shut down dozens of third-party apps. With Reddit, they’ll be charging $0.24 per 1,000 requests. It doesn’t sound like much until you realize that the app, Apollo, a popular iOS Reddit app, makes upwards of seven billion API requests a month. That’s almost $2 million a month and over $20 million a year, which is just too high of a price for most companies.

When you compare it with Twitter’s API cost, it costs developers anywhere from $100 to more than $5,000 a month. And their plans have limitations set on them. For larger businesses on the enterprise level, it’ll cost much more than that. To protest, Reddit users agreed to what started as a 48-hour blackout called Reddark, where nearly 8,000 subreddits were set to private starting June 12. But even after the 48 hours were up, the blackout persisted, as over 6,000 communities on Reddit are still private. Regardless, it hasn’t deterred Reddit from changing its mind.

Reddit’s API Changes

black reddit app on an iphone

So, why did Reddit update its API terms? According to its CEO, Steve Huffman, the free API model just wasn’t sustainable. Especially now that Reddit has its own ad network now. Users coming to Reddit via third-party apps don’t see those ads, which greatly impacts how effective and how profitable Reddit’s ad network is. And advertisers won’t want to work with Reddit anymore if they’re paying for ineffective services.

Despite the backlash and online protests, Reddit is moving forward with the API changes. Even though large and popular subreddits have remained private, there are still plenty more that haven’t. They aren’t nearly as sizeable, but it’s enough not to deter Reddit from its plans. Shifts like this seem to prioritize profits over the community-building atmosphere these platforms are known for, which doesn’t sit well with users. So far, Twitter and Reddit are the only large social platforms that charge for API requests. But whether others will follow in their footsteps is yet to be seen.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

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PSPINC Creates Tools For Your Business
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Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.
#advertising #api #apollo #applicationprogramminginterface #blog #developer #developers #digitalmarketing #elonmusk #marketing #marketingdigital #reddark #reddit #smallbusiness #socialmedia #stevehuffman #tech #technology #twitter #web #website #websites

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What’s New Newsletter Vol. 174 “Asking for Feedback”

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What’s New News...
We’ve talked about the importance of positive Google reviews, but feedback is important to every business. Especially a small one. Asking for feedback from your customers shows you care. But for businesses, feedback also tells you more about how customers feel about your products, services, and experiences. More importantly, it highlights where you can improve. If you see a lot of the same complaints about a product, reviews will alert you to the problem. The last thing you really want is to have a faulty product and not know about it. And if you don’t know there’s a problem, it also means you can’t fix the problem.

Other than using Google reviews, you can also ask for feedback from customers with an online form embedded on your website or with Opinion Stand. With an online form, you can ask multiple questions tailored to your business and your customers’ experiences. And you don’t even need to know how to code if you use InforMakers. If you’d rather just get a general rating, embed Opinion Stand into your website, emails, and other digital media. Or create a QR code where customers can click on which face best expresses their overall experiences. Book a demo today.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

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PSPINC Creates Tools For Your Business
Bloguru ClickItAudio Denrei Dreamersi ImaMenu Informakers Japanese Online Los Angeles Town MegaMail NewsMAIL Opinion Stand Pass Wizard Parcom PSP Pilot San Diego Town Simple Data Pool WebdeXpress
Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.
#blog #business #businesstips #businesstools #customerfeedback #customerservices #forms #informakers #marketing #marketingdigital #marketingtips #newsletter #opinionstand #pspincwhatsnewnewsletter #smallbusiness #tech #technology #web #website #webtools

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What’s New Newsletter Vol. 173 “Invest in a Go-To IT Company”

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What’s New News...
Getting good quality IT support is an underrated service. Only when something breaks do you need to call someone to assist you. So, having a go-to IT company for when you need it is a good idea. When you frequent one company for your IT services, it’ll result in better response times and a better experience overall because, after a while, the hope is that they’ll remember you and your problems from the last time you called. If the company’s local, that’s even better because you won’t have to worry about long-distance call expenses, and they can come out to help you if you need on-site technical support.

Unfortunately, the IT industry, as a whole, doesn’t have the best reputation when it comes to customer service. People have complained about long wait times, unfriendly, and lack of follow-up. That’s exactly why we focus so much of our IT support efforts on making sure our customers have the best experience. When you call for IT support from us, our team has an incredible reputation, working closely with our customers to help with whatever technological need they have. So, consider making us your go-to IT company, and reach out to our IT support team for any questions.


Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

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PSPINC Creates Tools For Your Business
Bloguru ClickItAudio Denrei Dreamersi ImaMenu Informakers Japanese Online Los Angeles Town MegaMail NewsMAIL Opinion Stand Pass Wizard Parcom PSP Pilot San Diego Town Simple Data Pool WebdeXpress
Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.
#blog #business #businesstips #businesstools #customerfeedback #customerservice #customersupport #email #marketing #marketingdigital #marketingtips #newsletter #pspinc #pspincwhatsnewnewsletter #sales #smallbusiness #tech #technology #web #websites

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Spotify: Why They’re Leaders in the Music Streaming Industry

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Spotify: Why Th...
When you think of music streaming today, you think of Spotify. And there’s a reason for that. Over the last five years, the number of premium Spotify premium users grew from 71 million subscribers in 2017 to 205 million subscribers in 2022. Compared to Apple Music’s 78 million subscribers as of June 2021, Spotify reigns supreme in the music streaming industry. And Spotify has so much market share because they leverage personalization. Specifically, with playlists like Discover Weekly and Release Radar in a way that others in the market aren’t doing.

Other streamers like Apple Music, Pandora, Amazon Music, and SoundCloud have personalized playlists, too. They just aren’t as successful as the ones on Spotify. And they don’t use the same technology as Spotify does to create these playlists. Other platforms, like Amazon Music, SoundCloud, and Apple Music, use manual curation via “music experts” to create playlists for users. Pandora does things a little differently where its code filters for certain tags that are manually added by users. Then, Pandora’s code creates playlists with similar music using those tags. Regardless, Spotify still does it best with an open-source tool, Hadoop.

How Spotify’s Personalization Works

black samsung galaxy phone open to spotify login

Spotify uses Hadoop, an open-source framework that uses commodity cluster hardware. Basically, Spotify uses Hadoop to track and log users’ metadata, such as customer data and specific music tracks. Spotify creates playlists based on users’ established listening habits using collaborative filtering techniques, natural language processing (NLP), and audio models. Spotify employs collaborative filtering to suggest tracks to millions of users based on millions of other users' preferences. To do this, Spotify uses Python, a computer programming language used to conduct data analysis, automate tasks, and build websites and software. Specifically, Python libraries create two types of vectors using a long, complicated formula: user vectors and song vectors. Then, they’re able to compare those vectors to find out which songs are similar.

Spotify also uses NLP via Echo Nest, a music intelligence program that scans ten million music-related pages for descriptive terms, each of which has a weight to it to tell the system how important the description it is. That weight then tells the program how important the description is, and the engine then determines which two pieces of music or artists are similar. Lastly, unlike collaborative filtering and NLP, audio models analyze new songs with convolutional neural networks, which is the same technology facial recognition software uses. After it’s processed, Spotify uses the data the neural network collects like time signature, loudness, and tempo to compare and recommend tracks based on similarities found in the raw audio. Equipped with collaborative filtering, NLP, and audio models, Spotify's recommendation system is superior to other platforms.

The Success of Spotify

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The overall process of Spotify's recommendation models is complicated, but it demonstrates how incredibly useful it can be when comparing all this data. It’s become the brand’s competitive advantage because of how well they’re able to leverage that to keep their customers long-term. Users love these playlists so much that they can’t imagine abandoning the platform for something else.

With its immense amount of success over the past few years, Spotify continues to create more and more personalized playlists. It’s so popular, in fact, that people expect a level of personalization when listening to music. So, while other music platforms offer personalized playlists, it remains to be unmatched compared to Spotify’s efforts. And even if other platforms followed suit with the same technology, Spotify is so far ahead in the music streaming industry, it will be hard for anyone to catch up to them.

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