PSPINC Official Company Blog

What’s New Newsletter Vol. 174 “Asking for Feedback”

Jun

29

We’ve talked about the importance of positive Google reviews, but feedback is important to every business. Especially a small one. Asking for feedback from your customers shows you care. But for businesses, feedback also tells you more about how customers feel about your products, services, and experiences. More importantly, it highlights where you can improve. If you see a lot of the same complaints about a product, reviews will alert you to the problem. The last thing you really want is to have a faulty product and not know about it. And if you don’t know there’s a problem, it also means you can’t fix the problem.

Other than using Google reviews, you can also ask for feedback from customers with an online form embedded on your website or with Opinion Stand. With an online form, you can ask multiple questions tailored to your business and your customers’ experiences. And you don’t even need to know how to code if you use InforMakers. If you’d rather just get a general rating, embed Opinion Stand into your website, emails, and other digital media. Or create a QR code where customers can click on which face best expresses their overall experiences. Book a demo today.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#blog #business #businesstips #businesstools #customerfeedback #customerservices #forms #informakers #marketing #marketingdigital #marketingtips #newsletter #opinionstand #pspincwhatsnewnewsletter #smallbusiness #tech #technology #web #website #webtools

What’s New Newsletter Vol. 173 “Invest in a Go-To IT Company”

Jun

21

Getting good quality IT support is an underrated service. Only when something breaks do you need to call someone to assist you. So, having a go-to IT company for when you need it is a good idea. When you frequent one company for your IT services, it’ll result in better response times and a better experience overall because, after a while, the hope is that they’ll remember you and your problems from the last time you called. If the company’s local, that’s even better because you won’t have to worry about long-distance call expenses, and they can come out to help you if you need on-site technical support.

Unfortunately, the IT industry, as a whole, doesn’t have the best reputation when it comes to customer service. People have complained about long wait times, unfriendly, and lack of follow-up. That’s exactly why we focus so much of our IT support efforts on making sure our customers have the best experience. When you call for IT support from us, our team has an incredible reputation, working closely with our customers to help with whatever technological need they have. So, consider making us your go-to IT company, and reach out to our IT support team for any questions.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#blog #business #businesstips #businesstools #customerfeedback #customerservice #customersupport #email #marketing #marketingdigital #marketingtips #newsletter #pspinc #pspincwhatsnewnewsletter #sales #smallbusiness #tech #technology #web #websites

What’s New Newsletter Vol. 172 “The Importance of Positive Google Reviews”

Jun

15

When you want to look for a new restaurant to go to or get your car serviced, the first place you’ll look is Google. The same can be said when you’re looking for any kind of service from a business. After entering your query into Google, the first thing that’ll pop up is a list of businesses in your local area. And right below those business names, you’ll find their overall rating. The last thing people want to do is choose to work with a business with a bad rating.

Positive Google reviews act as social proof, making your business look more trustworthy. And they influence potential customers to purchase from you, which can make a major impact on sales. On the technical side, it also helps with optimizing your business website for search engines. Google’s algorithm favors new and original content, and customer reviews feed into that. Having good search engine optimization (SEO) helps your site’s overall visibility. If you’re looking for some extra help on better optimizing your site for search engines, reach out to us at PSPINC. We have experts ready to help!

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#blog #business #businesstips #businesstools #digitalmarketing #google #marketing #marketingdigital #marketingtips #pspincwhatsnewnewsletter #sales #searchengineoptimization #seo #smallbusiness #tech #technology #web #webdevelopment #website

What’s New Newsletter Vol. 171 “Reminder to Switch Over to Google Analytics 4”

Jun

8

In case you missed it, Google Analytics is sun-setting Universal Analytics (UA) at the beginning of next month. In 2020, Google Analytics introduced Google Analytics 4 (GA4), giving users the option to use either. Now, to favor GA4 over UA, Google Analytics will stop collecting and processing data for UA properties starting July 1st. With more users becoming concerned about their privacy online over the last few years, many opt out of tracking cookies when surfing the web. UA relies heavily on cookies to track user behavior, but GA4 uses event-based modeling to gather data.

If you haven’t already opted out, it’ll automatically switch your site over to GA4, but we recommend you make the switch sooner rather than later. The sooner you switch, the more data you’ll collect in the new system. With that data, it’ll help determine trends and insights to help you improve your upcoming business and marketing plans. For directions on how to switch manually, head over to one of our older blog posts. If you need more help to migrate your data from UA to GA4, give us a call! We have experts ready to help you with your SEO and other marketing needs.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#blog #business #businesstips #businesstools #digitalmarketing #ga4 #google #googleanalytics #googleanalytics4 #marketing #marketingdigital #marketingtips #pspinc #seo #smallbusiness #tech #technology #ua #universalanalytics #web #website #websites

What to Consider When Expanding your Business Overseas

Jun

6

For companies looking to expand their business, one way to do so is by selling and promoting their offerings in a foreign country. It opens opportunities for your business to sell to a new audience, which will, in turn, increase overall revenue. But it doesn’t mean it’s easy. Marketing to another country comes with its own unique challenges, ones that you may not initially realize when starting the process. But it’s important to make sure your business is prepared before you start marketing in other countries. Why? Because even big corporations have messed up. A translation error can either be small and inconsequential, or it could be a grave mistake. For example, KFC entered China in the 1980s with the phrase “eat your fingers off” instead of “finger-lickin’ good”. Fortunately for them, it didn’t scare too many customers off. And it continues to be a popular chain in the country.

But mistakes like that could end up being detrimental in the future. KFC just ended up being one of the luckier ones. It’s not enough to just know the language, distinct cultural differences will also greatly impact your marketing campaigns. Another example is when the baby food company, Gerber, entered Africa. In America, we’re used to seeing the cute baby on the label. But in Africa, their products usually use pictures of the actual product because not everyone can read there. To say people were confused and horrified was an understatement. So, localization experts are more than translators; they must also be aware of important cultural differences to avoid mistakes that could completely backfire.

PEST Analysis

people in the office discussing a project

We’ve talked about a SWOT analysis before, and while the two are linked, a PEST analysis is different. A PEST analysis looks at a potential new business and will influence your decision on whether you’ll enter a new country with your business. Before entering a foreign market, use a PEST analysis, which stands for Political factors, Economic factors, Socio-Cultural factors, and Technological factors. After considering these four factors, it’s easier to decide whether your company should enter a new country and it’s easier to determine how hard it’ll be to do so.

Questions to Consider Using the PEST Analysis Method

When conducting your PEST analysis, here are some important questions to ask yourself:

Political:

Who are the most likely contenders for power? What are their views on business policy and how will that affect your business?
How well-developed is the country?
How widespread are corruption and organized crime and is it likely to change? How likely will that affect your organization?
How does government approach corporate policy, corporate social responsibility, environmental issues, and customer protection legislation? Will it make an impact on your business and is it likely to change?

Economic:

How stable is the current economy? Is it growing, stagnating, or declining?
Are key exchange rates stable, or do they tend to vary significantly?
What do customers’ levels of disposable income look like? Is it likely to change in the next few years?
How does globalization affect the country’s economic state?

Socio-Cultural:

What is the population’s growth rate? Is this likely to change?
Are generational shifts in attitude likely to affect what you’re doing?
What social attitudes and taboos could affect your business? Are there any recent changes that could affect this?
How do religious beliefs and lifestyle choices affect the population?

Technological:

Are there any new technologies that you could be using?
Are there any new technologies on the horizon that could affect your business?
How do infrastructure changes affect work patterns (ex: remote work, etc.)?

Here at PSPINC, we have experts to help your business expand products and product lines to Japan. With our history of localizing software between the U.S. and Japan, we successfully created ur SaaS (Software as a Service) product, C-Sagaseru, which was designed specifically for coaches in Japan to connect with their clients. Start localizing your content with us today.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#advertising #blog #business #businesstips #digitalmarketing #gerber #international #internationalmarketing #kfc #localization #marketing #marketingdigital #marketingtips #pest #pestanalysis #smallbusiness #swot #swotanalysis

What’s New Newsletter Vol. 170 “What is Content Marketing?”

Jun

1

Unlike traditional marketing efforts, content marketing doesn’t promote by directly selling to potential customers. Instead, it pulls people in with educational and entertaining content. This content can be through blog posts, social media posts, videos, and email content among others. With content marketing, you aren’t trying to sell anything; instead, your goal is to educate and entertain people, hoping they’ll be interested in buying something from you later. But your content can’t just be random, otherwise, there won’t be any connection between your content and your company.

Content marketing helps establish your brand as an authority in the field and helps with audience retention. The more high-quality educational content you have for potential customers to find, the more authority your company will have in their eyes. If your content is relevant, informational, and interesting to potential customers, they’ll likely stay on the page for longer. And they’ll come back for more. But regardless, producing high-quality content consistently while juggling other business tasks is difficult. But the effort will be well worth it in the end. For more marketing help, reach out to our experts at PSPINC.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#advertising #blog #branding #business #businesstips #businesstools #contentmarketing #digitalmarketing #emailmarketing #marketing #marketingtips #pspincwhatsnewnewsletter #searchengineoptimization #seo #smallbusiness #socialmedia #tech #web #website

What’s New Newsletter Vol. 169 “Learn Japanese Online”

May

25

If you didn’t already know, Pacific Software Publishing Inc. (PSPINC) started as a one-man operation in 1987 by our founder, Kenichi Uchikura. While we’re known for our web hosting services, the original vision for this company was to popularize the PC in Japan, which was aided by the fact that our CEO is Japanese. Since then, PSPINC has grown immensely as we now offer multiple different digital products and services. But we still boast a focus on offering our services in Japanese. So, it only made sense to also offer Japanese language-learning services as well.

With Japanese-Online (JOL), you can learn how to speak and write Japanese with articles, tutors, and lessons on the Japanese language and culture! Find free language and culture guides and subscribe to our weekly email newsletters by heading over to our website, Japanese-Online.com.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#blog #businesstips #businesstools #digitalmarketing #japanese #japaneseonline #jol #marketing #marketingdigital #marketingtips #pspinc #pspincwhatsnewnewsletter #smallbusiness #tech #technology #web #webhosting #website #webtools

What’s New Newsletter Vol. 168 “Business Uses for Web Forms”

May

18

Online forms, or web forms, allow customers to enter valuable information. It could be as small and simple as their name and email address, or it can include payment information. Regardless, businesses can use online forms for multiple reasons:

· Sell products.
· Onboarding new employees.
· Capture new leads.
· Create an email mailing list.
· Gather feedback from customers.
· Collect information to provide a service.
· Many more!

In return, businesses can gain insight into their customers while also configuring, sharing, and managing those forms to optimize them for their business needs. Creating them, however, can be as easy as signing up for InforMakers, our online form builder! Get started for just $8/month.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#blog #business #businesstips #businesstools #digitalmarketing #ecommerce #informakers #marketing #marketingdigital #marketingtips #newsletter #pspinc #pspincwhatsnewnewsletter #smallbusiness #tech #technology #web #website #websites #webtools

What Goes into an Effective Marketing Plan?

May

9

There can be a lot that goes into marketing for a business. And it can be overwhelming. But having an overarching marketing plan to do so makes it much easier. It’ll outline what needs to be done and what the intended results will be, not just to your marketing team, but to the entire sales team. You might have some initial ideas of what you want to do to market your product, service, and overall brand. But they might not be the best idea. Or it might be a good idea that could use some improvements that a plan could provide.

A marketing plan, for the rest of the sales team, presents an overhead look at your ideas professionally. For the marketing team, it serves as an organized outline for people to fill in throughout the process. But while every brand and plan will undoubtedly be different, there are still fundamental parts of every marketing plan: research, objectives, a strategy statement, a buyer persona, a customer journey, tactics, and mockups. And having them in your marketing plan will help marketers ensure they’re prepared.

Initial Steps

Every marketing plan starts with research. Regardless of your business's industry, it’s constantly changing and evolving. And you’re expected to change with it. More than that, research also helps you as a marketer get a better idea of the company’s overall identity and what you can highlight in a marketing campaign. And it’s important to point out that you may not have discovered this information without doing research to find it.

That research can also include creating a customer persona and journey, which will give you a better understanding of who your customers are and how they interact with your brand. And it’ll make it easier to create your objectives and strategy statement. As we’ve discussed before on this blog, your marketing objectives are essentially like your goals. And remember to use the SMART acronym when you create them. And a strategy statement encompasses those goals into a single statement, one that will guide your overall marketing efforts for your campaign moving forward.

Tactics & Mockups

three people crowded around a long desk with one woman sitting and showing something on a tablet to everyone else

Once you’ve completed the initial steps, it’ll be easier to determine how to achieve the goals you’ve set for your marketing team for your overall campaign. In marketing, tactics are strategic actions that directly correspond to your objectives. And your strategy statement will help guide you in the right direction when it comes to your content. Depending on what you want to achieve during your marketing campaign, tactics can range from search engine optimization, social media marketing, and email marketing, among other things. And to make it easier, creating mockups, or visual representations of what your final product will look like, will help you later when it’s time to prepare assets.

Overall, there are multiple steps in constructing an effective marketing plan. For marketers, having one in place helps immensely in better organizing your marketing ideas for your campaign. For everyone else at the company, it gives them a good idea of what you plan to accomplish and how. And that can be very powerful because often, your marketing team isn’t in charge of how much the company can spend on marketing efforts. The more people know about what you plan to do with the money they give you, the more likely they’ll be open to an increased budget. So, a marketing plan isn’t just a way to organize your thoughts as a marketer, it also serves as a proof of concept for the rest of your team. If you're looking for more marketing help for your small business, contact our marketing professionals at PSPINC. We'd be happy to help!

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#advertising #blog #branding #business #businesstips #goals #marketing #marketingdigital #marketingideas #marketingplan #marketingstrategy #marketingtips #mockup #objectives #sales #smallbusiness #smartobjectives #socialmedia #strategy #tactics

Marketing Objectives and a Strategy Statement

May

2

The elements of a good marketing plan include two things: marketing objectives and a marketing strategy. Many people mistake an objective and a strategy as being the same thing, when, in fact, they are not. An objective is a more specific path to take to achieve your business goals. Examples include increasing brand awareness or increasing a certain perception about your product or overall company. A strategy, however, should encompass your objectives and steer your overall plan in the right direction. And constructing a strong strategy statement helps you do that.

For example, if you own a small business, you’ll likely want to increase its overall brand awareness. But your marketing plan still needs a focus. The best way to figure out what to focus on for your marketing plan is to research. What is it about your company that makes it different from others on the market? What part of your product or overall company do you want more people to know about? That’s where you should start.

SMART Objectives

When creating your marketing objects, a helpful acronym you can use is SMART. It stands for specific, measurable, attainable, reliable, and timely. Every business has goals in mind, but when you create SMART objectives, it narrows down your focus and guides you toward those goals. Without them, you’ll have goals without any clear direction or tasks going forward. And it’s hard to accomplish a goal if you don’t know where to start or how to achieve that goal. Creating a SMART objective means determining a more specific goal in mind, one that will focus on growing your brand on a single platform, like Instagram or your website. It means using specified but practical numbers and setting a definitive deadline for yourself.

For example, maybe you want to increase your brand awareness by increasing your overall website traffic. To determine a realistic number to grow by, look at the average amount of traffic on your website and base your objective on that. When looking at how to achieve that goal, marketing tactics could include improving your site’s search engine optimization (SEO), growing your social profiles, increasing email subscribers, or other avenues. For example, if you average around 120 users a day and determine that your site has poor overall SEO, you can strive to increase your average daily user count by 10% by making technical SEO fixes, which would also increase your site's organic search engine results page (SERP) ranking. If you're looking for tips on how to grow your social media pages, check out our new YouTube video.

A Marketing Strategy

Being equipped with those objectives makes forming a strategy that much easier. While your marketing objectives give you a clear set of steps for you to take to achieve your overall goal, your strategy statement will help inform them. It’s easy to say you want to grow your business online, even with specific goals in mind. But it still requires a sense of direction. How will you encourage users to subscribe to your email newsletter or follow you on Instagram? That’s where your strategy statement can help you. To construct one, it’s best to think about what makes your business unique or what you want potential customers to know more about. The question you really need to answer is: why should a customer choose your company over another? And what benefit can you leverage as a smaller company?

Whatever it is, use that to construct your strategy statement. For example, if you’re a smaller airline company looking to promote your family plans and overall safety, your strategy statement could be: “Fly with us, North America’s safest choice for family-friendly travel”. So, while people may use marketing objectives and a strategy statement interchangeably sometimes, they are different. They each help to inform the other and work together to help give marketers a clear direction in their overall marketing campaigns. And it’ll help you market your business moving forward. If you need any marketing help for your small business, reach out to our marketing experts here at PSPINC.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#advertising #blog #branding #business #businesstips #digitalmarketing #email #marketing #marketingdigital #marketingobjectives #marketingstrategy #marketingtips #sales #smallbusiness #smartobjectives #strategy #strategystatement #tech #technology

PSPINC Official Company Blog

freespace

What’s New Newsletter Vol. 174 “Asking for Feedback”

What’s New Newsletter Vol. 173 “Invest in a Go-To IT Company”

What’s New Newsletter Vol. 172 “The Importance of Positive Google Reviews”

What’s New Newsletter Vol. 171 “Reminder to Switch Over to Google Analytics 4”

What to Consider When Expanding your Business Overseas

PEST Analysis

Questions to Consider Using the PEST Analysis Method

What’s New Newsletter Vol. 170 “What is Content Marketing?”

What’s New Newsletter Vol. 169 “Learn Japanese Online”

What’s New Newsletter Vol. 168 “Business Uses for Web Forms”

What Goes into an Effective Marketing Plan?

Initial Steps

Tactics & Mockups

Marketing Objectives and a Strategy Statement

SMART Objectives

A Marketing Strategy

introduction

bloguru friends

calendar

latest comments

hashtags

history

freespace

Sign up for our newsletter

People Who Wowed This Post

People Who Wowed This Post

People Who Wowed This Post

People Who Wowed This Post

PEST Analysis

Questions to Consider Using the PEST Analysis Method

People Who Wowed This Post

People Who Wowed This Post

People Who Wowed This Post

People Who Wowed This Post

Initial Steps

Tactics & Mockups

People Who Wowed This Post

SMART Objectives

A Marketing Strategy

People Who Wowed This Post

introduction

bloguru friends

calendar

latest comments

hashtags

history