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PSPINC will help your business thrive by providing for all of your technology needs. We offer a wide array of products, including Web & Email Hosting, Website Design, Custom Development, Email Marketing, a number of additional business tools, technical support, and so much more. Visit pspinc.com to learn more.

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What is a CRM?

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What is a CRM?
CRM, or Customer Relationship Management, typically refers to a business’s practices, strategies, and technologies to manage and analyze customer data. Generally, when people talk about a CRM, they’re generally referring to a CRM system or software. With effective CRM software, you can track your business’s growth while streamlining customer management with a data-driven approach.
 

Benefits of CRM Software

women sitting at the meeting table with laptop and tablet
 
So, why should you use a CRM for your business? For its many benefits, which include:
 
Improved customer service
 
With CRM software, your business can easily track a customer’s every interaction, from social media likes to phone calls, which gives you more insight into a customer’s overall journey with your company from beginning to end. In fact, we use our own free CRM software, PSP Pilot, to do just that. Being equipped with this knowledge will therefore lead to understanding your customers better, improving your overall interactions, and building stronger relationships.
 
Data-driven decisions
 
The abundance of customer data a CRM provides isn’t just beneficial in running your business efficiently, but it can also influence future decisions that are driven by data. A CRM may reveal overarching trends amongst multiple customers, which can persuade upper management to work towards fixing any problems or fulfill a need that’s currently lacking.
 
people shaking hands on a business meeting
 
Enhanced collaboration
 
CRM software doesn’t just help salespeople manage customers, it’s also instrumental in enhancing communication between coworkers, especially those in different departments. With CRM software, everyone can access the same data which then fosters a much more collaborative workplace.
 
Sales and Conversions Boosts
 
CRM software creates a clear picture of the sales pipeline, simplifying the overall process of tracking leads and sales transactions and empowering your sales team with the data they need to prioritize qualified leads and close deals faster. With an AI-powered CRM system, automating tasks could also be a possibility.
 
Today, having a CRM for your business is crucial, regardless of how big or small your company is. With how competitive the business sector is today, employing an effective CRM for your business will only make it easier to streamline overall operations and grow your business. If you're looking for CRM software for your business, consider our free CRM solution, PSP Pilot, to better manage your business.
 

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

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PSPINC Creates Tools For Your Business
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Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.
#blog #business #businesstips #businesstools #crm #customerrelationshipmanagement #digitalmarketing #marketing #marketingdigital #marketingtips #sales #seo #smallbusiness #software #tech #technology #web #webdesign #webdevelopment #website #webtools

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What’s New Newsletter Vol. 223 “Elevate Your Website With Custom Design”

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What’s New News...
Usually, one of the first interactions a potential customer has with your business is your website. So, your website must be well-designed to capture users’ attention, build credibility, and drive conversions. At PSPINC, we specialize in creating visually stunning, user-friendly, high-performing websites tailored to your business’s unique needs.
 
To better understand your brand, goals, and target audience, our expert design team will work closely with you to create custom designs that reflect your brand and resonate with your audience rather than employing a one-size-fits-all solution. With years of experience helping countless businesses achieve their online goals, visit our web design page and sign up for one of our affordable web design plans for your business to elevate your online presence today.
 

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

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PSPINC Creates Tools For Your Business
Biznomos Bloguru ClickItAudio Denrei Dreamersi ImaMenu Informakers Japanese Online Los Angeles Town MegaMail NewsMAIL Opinion Stand Pass Wizard Parcom PSP Pilot San Diego Town Simple Data Pool WebdeXpress
 
Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.
#blog #branding #business #businesstips #digitalmarketing #ecommerce #marketing #marketingdigital #marketingtips #officetips #seo #smallbusiness #tech #technology #web #webdesign #webdevelopment #webhosting #website #websitebuilder #websites

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What’s New Newsletter Vol. 222 “Advertise with Up to $300 Free Google Ad Credit”

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What’s New News...
Social media, blogs, and email are all great marketing mediums. But advertising with Google Ads will take your business to the next level. Marketing your business on Google Ads will help expand your overall reach, boost brand awareness, and drive traffic and sales for your business. For a limited time, get up to $300 of free ad credit with our marketing plans.
 
Our expert team helps businesses just like you every day to customize strategies for what you need for your business rather than employing a one-size-fits-all solution. Just get started by heading over to our Digital Marketing page and signing up for one of our three marketing plans. All of which come with either $100, $200, or $300 of free ad credit to kickstart your campaign.
 

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

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PSPINC Creates Tools For Your Business
Biznomos Bloguru ClickItAudio Denrei Dreamersi ImaMenu Informakers Japanese Online Los Angeles Town MegaMail NewsMAIL Opinion Stand Pass Wizard Parcom PSP Pilot San Diego Town Simple Data Pool WebdeXpress
 
Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.
#advertising #blog #branding #business #businesstips #businesstools #digitalmarketing #ecommerce #facebook #instagram #marketing #marketingdigital #marketingtips #pspinc #sales #seo #smallbusiness #socialmedia #tech #technology #twitter #web #website

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What’s New Newsletter Vol. 220 “Company Blogs”

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What’s New News...
You may have noticed that many businesses have a blog section on their website. While it can be great for announcing sales and pertinent company changes, businesses can use a company blog for more than just newsworthy topics. You can also use a company blog to build credibility with content marketing.
 
Content marketing is the creation and sharing of digital content and is non-promotional in nature. Since blogs are generally longer-form content, businesses can demonstrate their expertise while educating their customers as well as potential customers. You can add the blog as a separate page on your website or move it to a blogging platform like Bloguru. As a free blogging platform without ads, setting up your company blog has never been easier. Get started by going to bloguru.com.
 

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

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PSPINC Creates Tools For Your Business
Biznomos Bloguru ClickItAudio Denrei Dreamersi ImaMenu Informakers Japanese Online Los Angeles Town MegaMail NewsMAIL Opinion Stand Pass Wizard Parcom PSP Pilot San Diego Town Simple Data Pool WebdeXpress
 
Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.
#blog #business #businesstips #businesstools #digitalmarketing #marketing #marketingdigital #marketingtips #newsletter #pspinc #searchengineoptimization #seo #smallbusiness #tech #technology #web #webdesign #webdevelopment #website #websites

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What is a Qualified Lead?

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What is a Qualified Lead?
When it comes to a business’s sales process, lead generation is an important starting point. Lead generation is the process of identifying and developing potential customers to lead to a sale. But it’s crucial to remember that a lead differs from a qualified lead. A lead refers to anyone interacting with your business, whether visiting your website or calling your brick-and-mortar store.  
 
However, a qualified lead refers to someone who hasn’t just engaged with your business but is ready to buy, which is determined through qualifying criteria. Qualifying leads will help streamline the overall sales process by weeding out disqualified leads and discovering patterns that will help inform future marketing strategies.  
 

What to Do With Disqualified Leads

colleagues having a discussion
 
Disqualified leads refer to leads that have proven to be unqualified as suitable potential customers. This could include spam messages on social media or test form submissions from a coworker. In cases like that, it’s best to remove them from your sales pipeline because they aren’t worth the extra time and effort it would take to nurture them. Plus, that way, you can focus on nurturing your qualified leads. Other ways to deal with disqualified leads include:
 

1. Offer other viable solutions

 
In cases where a lead has been disqualified but could still benefit from something else your business offers, try offering them a better solution.
 

2. Nurture the lead

 
In cases where the lead has been disqualified but still has the potential to become a customer in the future, nurture that lead toward a sale by sending them relevant content and building a relationship with them.
 

3. Keep them in your database

 
Even though it’s a disqualified lead, keep their information in your database so that you know to instantly remove them without having to go through the process over again.
 
With so many different marketing tasks, it’s best to streamline the overall process by determining how to qualify those leads. Every business’s strategy is different, but, at the end of the day, all that matters is that it works for your business needs. Lead generation is a great asset for businesses to build credibility, drive website traffic, and increase overall sales, but remember to focus your efforts on nurturing qualified leads.
 

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

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PSPINC Creates Tools For Your Business
Biznomos Bloguru ClickItAudio Denrei Dreamersi ImaMenu Informakers Japanese Online Los Angeles Town MegaMail NewsMAIL Opinion Stand Pass Wizard Parcom PSP Pilot San Diego Town Simple Data Pool WebdeXpress
 
Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.
 
 
 
 
#advertising #blog #business #businesstips #digitalmarketing #leadgeneration #marketing #marketingdigital #marketingtips #pspinc #qualifiedlead #qualifiedleads #smallbusiness #tech #technology #web #website #websites

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What’s New Newsletter Vol. 219 “Reach International Customers with Localization”

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What’s New News...
Every international audience is different. Not just in their language, but also in how they behave and how their culture informs their decision-making. For businesses looking to branch out internationally, localizing their content effectively is vital to appealing to those audiences. That’s where localization comes in. It’s about more than simply translating written content from English to another language, it’s also about making sure the meaning of those words translates over.
 
In the 90s, PSPINC was known as “Double Byte Specialists” specifically because of our experience and expertise in localizing content between English and Japanese. Today, we continue using that expertise to build software and offer our U.S. and Japanese customers services. If you’re looking to localize your content for your Japanese audience, our expert team is always ready to help!
 

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

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PSPINC Creates Tools For Your Business
Biznomos Bloguru ClickItAudio Denrei Dreamersi ImaMenu Informakers Japanese Online Los Angeles Town MegaMail NewsMAIL Opinion Stand Pass Wizard Parcom PSP Pilot San Diego Town Simple Data Pool WebdeXpress
 
Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.
#advertising #blog #branding #business #businesstips #businesstools #digitalmarketing #japanese #localization #marketing #marketingdigital #marketingtips #sales #smallbusiness #socialmedia #tech #technology #web #webdesign #website #websites

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What’s New Newsletter Vol. 218 “Affordable Logo Design”

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What’s New News...
One of the first parts of a company’s brand that a potential customer sees is its logo. So, it’s important to have one that not only looks great but represents what you want your company to stand for. While that sounds easy to say, it’s hard to figure out what that really means and what that work really entails. Luckily, we have a team of experts with the experience you need to create an effective company logo.
 
Whether you’re starting a new business or you’re looking for a full rebrand or refresh, we have just what you need! Our logo design process starts with a finding session where our team learns more about your business and where to start their design process. Then, they go to work and by the end, you’ll get the logo you’ll need for your business. And all for an affordable price. Starting at just $200 per logo, it’s never been easier and more affordable to establish your professional brand with a new logo. Get started today.
 

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

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PSPINC Creates Tools For Your Business
Biznomos Bloguru ClickItAudio Denrei Dreamersi ImaMenu Informakers Japanese Online Los Angeles Town MegaMail NewsMAIL Opinion Stand Pass Wizard Parcom PSP Pilot San Diego Town Simple Data Pool WebdeXpress
 
Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.
#advertising #blog #branding #business #businesstips #businesstools #design #digitalmarketing #graphicdesign #logo #logodesign #marketing #marketingdigital #marketingtips #officetips #pspinc #pspincwhatsnewnewsletter #smallbusiness #tech #technology #web

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What are (Web) Cookies and How Do Marketers Use Them?

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What are (Web) Cookies and ...
If you’ve spent enough time online, you’ve probably heard of the term “cookies” before. But what does it mean? A cookie, also known as HTTP cookies or web cookies, is a code snippet added to a web browser when a user visits a certain website and consents to the website’s use of cookies. The user’s browser then stores that code over a predetermined time set by its creators or until a user deletes it, changing how browsers interact with certain websites.
 
So, how do you know when cookies are in action? If you’ve ever experienced these encounters, that’s how you know:
  • Returned to a website where you’re automatically signed in.
  • Found items still in your shopping cart.
  • Saw the physical store location you picked last time on an e-commerce site you’ve been on before.
  • Discovered the product you were looking at during another session advertised in your email or on another website.
  • Checked out a purchase with your payment and shipping preference already stored and selected.
 

How Do Marketers Use Cookies?

colleagues discussing documents
With cookies, digital marketers can learn more about users coming onto their sites and better track users’ behavior on their websites. Knowing how people behave makes it easier to target potential customers and market to your users in the future since it’ll give you a good idea of what works and what doesn’t work on your website.
 
What marketers use cookies for:
  • Targeting: more user data and behavioral information that will help define target audience groups.
  • Personalization: after signing up for an email newsletter or purchasing a product on a website, cookies will remember the info users have filled in for the next time they come to that website.
  • Tracking: with more data on users, marketers can then use that data to better market in the future with targeted marketing campaigns.
 
Overall, cookies can be an invaluable tool for marketers. With the ability to collect more user data, marketers can use all of that to optimize their future marketing campaigns, resulting in more effective efforts.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

Facebook Instagram Twitter LinkedIn YouTube Bloguru

 
PSPINC Creates Tools For Your Business
Biznomos Bloguru ClickItAudio Denrei Dreamersi ImaMenu Informakers Japanese Online Los Angeles Town MegaMail NewsMAIL Opinion Stand Pass Wizard Parcom PSP Pilot San Diego Town Simple Data Pool WebdeXpress
 
Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.
#advertising #blog #branding #business #businesstips #businesstools #cybersecurity #digitalmarketing #google #marketing #marketingtips #mobile #sales #searchengineoptimization #seo #smallbusiness #tech #technology #web #webdesign #website #websites

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What’s New Newsletter Vol. 217 “Get Up to $300 of Google Ad Credit!”

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What’s New News...
We're happy to announce that for a limited time, you can claim up to $300 of Google Ad credit with one of our marketing plans! Regardless of where you are in your business journey, we have an experienced team to help you with your business needs that’ll work within your budget. All of our marketing plans will include a voucher for Google Ad credit up to $300:
 
  • Sprout Marketing Plan: $100 of Google Ad credit.
  • Grow Marketing Plan: $200 of Google ad credit.
  • Thrive Marketing Plan: $300 of Google ad credit.
 
Add paid search with Google Ads to your marketing plan to increase your business’s overall brand awareness at an affordable price. PSPINC has over 36 years of experience helping small businesses grow online. Get started today with one of our marketing plans, built to work with your budget!
 

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

Facebook Instagram Twitter LinkedIn YouTube Bloguru

 
PSPINC Creates Tools For Your Business
Biznomos Bloguru ClickItAudio Denrei Dreamersi ImaMenu Informakers Japanese Online Los Angeles Town MegaMail NewsMAIL Opinion Stand Pass Wizard Parcom PSP Pilot San Diego Town Simple Data Pool WebdeXpress
 
Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.
#ad #advertising #blog #branding #business #businesstips #businesstools #digitalmarketing #google #googleads #marketing #marketingdigital #marketingtips #ppcad #pspinc #pspincwhatsnewnewsletter #sales #seo #smallbusiness #tech #web #websites #webtools

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What is Social Listening?

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What is Social Listening?
With marketing, monitoring people's responses is just as important as creating content. It is just as important to create content as it is to monitor people’s responses. Without knowing how your audience feels about your content, the harder it will be to create engaging and relatable content. That’s where social listening comes in.
 
Social listening refers to monitoring social media channels for your brand mentions, competitor brand mentions, and related keywords. With social listening, you’ll get more valuable insight into how customers feel about your brand and your products, their pain points, areas of improvement, and future expectations.
 

How to Build Your Social Listening Strategy

newyork search on tiktok
It’s easy to say you’ll monitor your social media channels and stay up-to-date on what else is going on in your industry, but building an effective social listening strategy includes more actionable steps. When building your strategy, it’s best to keep these in mind:
  • Know your customer persona: know who you’re trying to attract and what platforms they use.
  • Identify pain points: discovering what problems and gaps exist in your products and overall industry will help better address and potentially solve those frustrations in the future.
  • Choose strategic and relevant keywords to monitor: creating a list of keywords to look for that are relevant to your company and industry will help narrow down what to look for and streamline your social listening tasks overall.
  • Create guidelines on how to engage: whether it’s a negative review or a positive comment, having a template on how to respond will simplify this task in the future.

Benefits of Social Listening

commenting on instagram post
 
There are so many tasks involved in marketing for a business that it may feel overwhelming to tack one more to the list, but social listening will give you more insight into your customers and how to improve your current marketing efforts. Some benefits of social listening include:
  • Understand your audience: get valuable feedback on what your audience likes and what other interests they have that could help inform your future marketing campaigns.
  • Performance insight: learn more about how customers feel about your brand and where you could improve in the future.
  • Crisis management: in cases of growing criticisms about your business and/or products, you can start seeing the signs early on, preventing it from turning into a fully-fledged crisis.
  • Increased opportunities: monitoring social conversations around your industry will identify industry trends, influencers, and people who already love your brand and love telling people about their experiences, i.e. your brand advocates.
  • Customer acquisition: join the conversation your audience is having, but don’t outwardly sell; instead, develop relationships with potential customers by sharing helpful information and slowly nurture those relationships into leads.
 
Marketing today is about much more than just trying to outwardly sell for your business; it's about developing relationships with your customers and nurturing them into leads. 
Social listening is an invaluable part of that process, and it will make your overall marketing efforts much easier moving forward. For more marketing help for your business, reach out to our expert marketing team and get started with one of our budget-friendly marketing plans.
 

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

Facebook Instagram Twitter LinkedIn YouTube Bloguru

 
PSPINC Creates Tools For Your Business
Biznomos Bloguru ClickItAudio Denrei Dreamersi ImaMenu Informakers Japanese Online Los Angeles Town MegaMail NewsMAIL Opinion Stand Pass Wizard Parcom PSP Pilot San Diego Town Simple Data Pool WebdeXpress
 
Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.
 
 
 
#advertising #b2b #blog #branding #business #businesstips #businesstools #customerservice #digitalmarketing #facebook #google #instagram #marketing #marketingdigital #marketingtips #mobile #socialmedia #tech #technology #twitter #web #webtools

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