PSPINC Official Company Blog

AI Voice: How Businesses Can Use it to Their Advantage

Apr

11

Recently, AI-generated voices have become increasingly popular, from Spotify’s new AI DJ to TikToks playing spoofed versions of songs that sound like famous actors or singers are singing them. But text-to-speech technology is nothing new. However, it’s improved immensely for one reason: deep learning. Previously, converting text to speech resulted in robotic-sounding voices, which, while helpful for accessibility purposes, weren’t of much help to advertisers. Today, text-to-speech technology has evolved because of all the added procedures, including machine learning, IVR (interactive voice response), deep learning, SSML (speech synthesis markup language), voice samples, algorithms, etc.

Rather than just simply converting text to speech, AI voice works to replicate a more natural-sounding voice, adding different intonations, pauses, and overall character. The result sounds like an actual human being. That is when it’s done correctly. While it can just be a fun tool to play with, businesses today have discovered that it’s opened up a myriad of opportunities. Voice AI is easily customizable, and cost-efficient, while allowing businesses to overcome accessibility issues and expand to a more global reach. And they’re using them to their advantage. Here's how.

Sonic Branding

mcdonalds meal consisting of a burger fries and two drinks on a tray on a table outside

Sonic branding refers to using sound to create brand recognition. Some popular examples include McDonalds’ da da da da duh, I’m lovin’ it jingle or Netflix’s ta-dum sound. A Leicester University study reported that brands including music in their brand identity are 96% more likely to be remembered by customers when compared to brands without it. With voice AI, businesses can create something similar of their own. Especially since using voice AI will make it much easier and cheaper to produce.

Customer Service

bearded man wearing headphones while working in an office

Conversations between customer service representatives and customers have always had one of the same complaints: they’re impersonal. The solution to that problem is personalization; customers want to feel valued, and the best way to do that is by personalizing their experiences. However, for larger companies, it means investing a lot more money in manpower, because what’s more personable than an actual live person? Since voice AI sounds so life-like today, it can work as a great replacement for smaller customer service communications.

Multilingual Customer Interactions

For businesses looking to expand globally or reach a more diverse audience, providing multilingual support can help businesses stand out. But it isn’t easy since it'd mean creating multiple customer support teams, each specializing in different languages. Instead, they can create pre-set automated responses in different languages for certain queries with AI voice. Businesses can create pre-set automated responses in different languages for certain queries with AI voice.

As AI voice continues to improve over time, people will continue to find more uses for it, whether it's for personal or business use. While text-to-speech technology has existed for a long time, deep learning has transformed it into something that feels entirely new. But while AI voice advances, there's still something to be said about using real live people in your business and marketing efforts. People crave connection, and while AI voices sound realistic, it doesn't mean it'll necessarily replace the real thing.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#ai #aivoice #algorithm #business #customerservice #customersupport #deeplearning #interactivevoiceresponse #ivr #machinelearning #marketing #robot #sound #sppechsynthesismarkuplanguage #ssml #tech #technology #texttospeech #voice #voicesamples

What’s New Newsletter Vol. 162 “Localizing Content”

Apr

6

For businesses today, you want as many customers as you can get to buy from you. The problem is, when you try to market to everyone, your efforts end up sounding vague and uninspired. When you determine a focus for your campaign, however, you won’t only share better marketing content, but you’ll also end up with customers who are even more interested in what you offer. One way to narrow down your audience is by language; our products and services aren’t just for our U.S. customers, but also for our customers in Japan.

That’s why we work hard to help other small businesses do the same. We started localizing software between the U.S. and Japan in the 90s and it’s only gotten better since then. Today, we do more than just localize software; we also offer translation services so other businesses can feature both English and Japanese languages on their website and other marketing efforts. Doing so helps optimize your customers’ experience, especially for non-English speakers. And on the business side, it helps expand your potential customer base. Start localizing your content with us today.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#blog #businesstips #businesstools #marketing #marketingdigital #marketingtips #pacificsoftwarepublishing #pspinc #pspincwhatsnewnewsletter #sales #smallbusiness #socialmedia #tech #technology #webdevelopment

Create an Effective Marketing Strategy with a SWOT Analysis

Apr

4

The key to a successful marketing campaign is an effective marketing strategy. But it’s hard to put one together if you don’t assess where the company currently stands. One of the most important parts of marketing is research. After all, you can’t market for a company without knowing anything about what the company does, how it operates, what it sells, and how it compares to others on the market. The best way to start the research process is with a SWOT analysis.

A SWOT analysis also referred to as a situation analysis, stands for Strengths, Weaknesses, Opportunities, and Threats. It looks at what the company excels at, where it could improve, and where they stand amongst the competition while helping identify ways it could improve. It gives marketers a basic outline of the company, which will lead them to conduct further research on not only the company but also its competitors and their industry.

How to Create a SWOT Analysis

a woman standing in front of a white board with a swot analysis drawn on the board

Research should always be at the start of every marketing process. A SWOT analysis just makes it easier to organize that research. There’s basic information like a company’s name, history, among others. Then, you can look into identifying what makes this company different than others. What are the best parts of this company and where can they improve? It’s through this research that you’ll get a better idea of what the industry looks like as a whole and where this company fits in.

Creating the SWOT analysis after that is simple; instead of writing it all out in a report, draw out a two-by-two table, labeling each quadrant with Strengths, Weaknesses, Opportunities, and Threats. Then, as your research progresses, fill them out with the appropriate data. It’s that easy. While this won’t be everything you need to know before creating an effective marketing plan, it will, at the very least, give you a good start. A SWOT analysis tells you what issues you should address and how the business can grow, all of which will only strengthen your overall marketing strategy and plan moving forward.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#advertising #blog #branding #business #businesstips #businesstools #digitalmarketing #marketing #marketingdigital #marketingonline #marketingresearch #marketingtips #research #sales #smallbusiness #socialmedia #swot #swotanalysis #tech #technology

What’s New Newsletter Vol. 161 “Last Chance for 50% Off Pass Wizard Pro!”

Mar

30

Today is your last chance to get 50% off Pass Wizard Pro! As a fully encrypted system, you can store, manage, and even share passwords securely without worrying about forgetting or exposing them to potential cyber criminals. Pass Wizard Pro not only gives you the space to store and manage as many passwords as you want, but you can also add an extra layer of security with 2FA. All for just $0.84 a month (after taking 50% off)! Not to mention group features that make it easier to share select passwords securely.

To claim this deal, just sign up for Pass Wizard for free and upgrade to Pro. Then, when you check out, enter the promo code, PRO50, and you’ll get your first year of Pass Wizard Pro for 50% off! So, protect your passwords in a secure vault, perfect for personal and business uses. But hurry, this sale only lasts until the end of today!

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#blog #business #businesstips #cyber #cybersecurity #discount #passwizard #passwordgenerator #passwordmanager #passwords #passwordsecurity #passwordstorage #passwordvault #promo #promocode #promotion #pspinc #sales #smallbusiness #tech #technology #web

PSP Pilot: Company Search Results Update

Mar

23

1 Enhanced Company Search bloguru's new rich text editor

Before:
Whenever a user searched, “PSP Pilot”, the only result that appeared was “PSP Pilot”.

After:
Now, when a user searches for “PSP Pilot”, the results page would show “PSP Pilot”, “PSP-Pilot”, “PSP&Pilot” etc.
※ The search results will now include partial matches rather than only showing exact matches.

2 New City Filter Added bloguru's new rich text editor

• In addition to searching the company name, you can now search by city for companies that register a particular city name in their company address.
• Please note that this will only work if you check the “Location” filter box. Otherwise, it’ll grey out.
• This search box includes the same enhancement as the company search
• New autocomplete feature: when typing in the search box, it’ll suggest terms in the dropdown menu and allow you to automatically choose an option. bloguru's new rich text editor

※You must type more than three letters to see the drop-down menu.
※Please make sure there is no blank space before the letters. It may cause the wrong result.
※This feature also isn’t sensitive to capitalization, so if you were to search for “san diego”, “san diego” and “SAN diego” would both display in the drop-down menu.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#PSPPilot #blog #business #businesstips #businesstools #clientdatabase #employeeportal #smallbusiness #taskmanagement #tech #technology #web

What’s New Newsletter Vol. 160 “Email Marketing Compared to Other Marketing Tactics”

Mar

23

One of the most effective marketing tactics today is email. With so many advancements in technology today, email still delivers the highest return on investment (ROI) compared to other marketing tactics. According to Omnisend, the average return per dollar spent on email marketing is $40. While social media and paid search are popular efforts, email marketing still delivers the best results. Why? Because everyone uses email. So, if anything, it makes it much more likely people will at least see your content whereas being seen on paid search and social media is determined by many other factors that are mostly out of your control.

The best way to ensure your email marketing campaign is successful is by having a definitive goal set in mind, testing email broadcasts, making emails visually appealing, tracking how well it performs and adjusting over time. And that’s exactly why we built NewsMAIL, our email marketing tool that makes it easy for businesses to easily create effective email marketing campaigns. Get started at just $20/month or take a look at some of our prepaid plans.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#advertising #blog #business #businesstips #businesstools #digitalmarketing #email #google #marketing #marketingdigital #marketingtips #newsmail #pspinc #seo #smallbusiness #socialmedia #tech #technology #web

How Recommendation Systems Work on Social Media

Mar

21

Have you ever liked a post about your local baseball team on social media, come back a day later, and see another post about baseball on your feed? That’s the recommendation algorithm doing its job. Recommendation systems, in short, predict based on a ranking system and will use those rankings to recommend items that they think users will like. And it’s widely what social media platforms use to populate users’ timelines.

The first wide-scale use of the recommendation algorithm was when Amazon started recommending users products in the late 1990s. And Netflix followed suit a year later in 2000. At the time, they started with a simple collaborative filtering technique. The general concept of collaborative filtering is customers who bought this also bought that. Amazon and Netflix have since refined their algorithms, and social media finally decided to adopt recommendation algorithms for themselves in 2010.

Social Media and Recommendation Systems

person scrolling Instagram feed on their phone

Today, recommendations largely dominate users’ social media feeds. This is evident by the For You page on TikTok and Twitter. Instead of just only showing posts from the people you’re following, it shows posts that their algorithms think you’d like based on past activity (likes, comments, replies, shares, etc.). Additionally, Facebook and LinkedIn feeds are also engagement-based by default, and the video recommendations section is the first thing you’ll see on YouTube’s homepage.

While social media platforms are relatively secretive about the specifics of how each of their algorithms works, one thing is clear: they reward posts that garner more engagement by showing them first. Even though every social media platform is different in its own ways, they all have similar goals: generate ad revenue, keep users happy, and encourage users to come back. The problem, however, is there’s no direct way to accomplish those goals when thinking about how platforms arrange content on users’ timelines. By focusing on engagement, the algorithm can then populate users’ feeds with more relevant posts, making it more likely they’ll stay on as well as return to the platform.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#amazon #blog #facebook #foryoupage #fyp #instagram #linkedin #marketing #marketingdigital #netflix #recommendations #socialmedia #socialmediaalgorithm #socialmediafeed #socialmediatimelines #tech #technology #tiktok #twitter #web #website #youtube

What’s New Newsletter Vol. 159 “2 More Weeks to Get 50% Off Pass Wizard Pro”

Mar

16

In case you missed it, the Pro version of our password manager, Pass Wizard, is currently on sale for 50% off your first year. And it has been for a few months now. But that time is slowly coming to end on Thursday, March 30. That gives you two weeks to claim this offer!

With Pass Wizard Pro, in addition to a secure password storage and password generator, you gain access to multi-factor authentication (MFA) options via either SMS or an authenticator app, as well as group sharing features. To get 50% off, sign up for Pass Wizard for free (if you haven’t already) and upgrade to Pro. While checking out, enter the promo code, PRO50, to get 50% off. Then, you’re all set!

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#blog #business #businesstips #businesstools #cybersecurity #newsletter #pacificsoftwarepublishing #passwizard #passwordmanager #passwords #pspinc #pspincwhatsnewnewsletter #security #smallbusiness #tech #technology #web #webdevelopment #webtools

What’s New Newsletter Vol. 158 “Company Blogs”

Mar

9

It may be more work, but there’s a reason why many companies have a blog; they allow businesses to demonstrate their expertise and establish credibility. Customers aren’t just looking at the price and quality of products anymore; they want to know who they’re buying from and compare it to others before deciding who to purchase from.

For blog posts, businesses should look to create informational content about their company, industry, and customers. Businesses can feature their blog on their website, which will help increase the company site’s overall website traffic. Or they can use a separate blogging platform like Bloguru, which is what we use for PSPINC. If you need more help setting up a company blog or brainstorming content ideas, we have experts who would be more than happy to help.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#blog #bloguru #business #businesstips #businesstools #digitalmarketing #marketing #marketingdigital #marketingtips #newsletter #pspinc #pspincwhatsnewnewsletter #searchengineoptimization #smallbusiness #tech #technology #web #webdesign #website

What is Web Development?

Mar

7

Web development refers to all actions required to build, maintain, and manage a website. There are three types of web development: front-end, back-end, and full-stack. Front-end development is the clint-facing side of the website, app, or digital product, and refers to everything users will see and interact with. This usually entails designing the site and developers use their knowledge of HTML, CSS, and sometimes JavaScript to do so.

Back-end development refers to everything that happens behind the scenes, ensuring a site works the way it’s supposed to. This usually includes creating a site’s basic framework, like database interactions, server, network, and hosting configuration, and business logic. To do so, back-end developers use their knowledge of server-side programming languages, which include PHP, Ruby, and Python. Lastly, full-stack development combines knowledge and tasks from front-end and back-end development, so full-stack developers usually take on more leadership roles on projects.

Steps in the Web Development Process

1. Acquire a domain name

Domain names are the unique URLs users will type into their browser windows to get to a website. Good domain names can be hard to come by, so doing this step first helps lower the chances someone else will snatch the one you want first. But the name of your domain will also heavily influence the overall design of the site.

2. Form a plan

If you’re building a website for a client, the planning steps include meeting with said client and figuring out what they need. Even if they’re not entirely sure what they’ll need, as the developer, you’ll need to determine the site’s overall purpose and goals. That will then help inform the kinds of content that will be on the site and how it’ll be arranged.

3. Create a mockup

To give you and your client a better representation of what the site will look like, create a mockup. This will generally start with a wireframe, which is a two-dimensional skeletal outline of a webpage or app. And it’ll also involve creating a sitemap, which lists files on your site to help search engines like Google crawl and index your site’s context. In addition, you may also need to create a prototype that takes the mockup a step further to show how the site will function.

4. Research your client’s target audience

Learning more about who the website’s meant for will give you a better idea of what content will be on the page. And that will then help inform how the site should look. Again, the site’s overall design should appeal to the client’s audience, encouraging them to take action like purchasing a product or staying on the site longer.

5. Build the back-end

Back-end developers will start by building the back-end of the homepage first and move on to the other pages by creating a “shell”, which front-end developers will later fill with content. During this step, developers will add functional elements like contact forms and shopping carts and make sure they work properly.

6. Build the front-end

Working on the front end of the website will focus more on the design aspect of the site and will include some basic coding using HTML and CSS, as well as JavaScript, if needed.

desktop and mobile view of pass wizard's website

desktop and mobile view of pass wizard's website

7. Test your site features

To ensure everything works the way it’s supposed to on your site, test your site features. This will prevent users from coming to your site and clicking on a broken link or encountering other issues. Another thing to look out for is seeing how different the site may look on different devices and different browsers.

8. Launch your site

After finishing the development phases, it’s time to launch your site!

9. Promote your site

While having a site is a great first step, no one will come to your site if no one knows it exists. That’s where promotion comes in, which you or the client could do in-house or outsource marketing work to an outside agency like PSPINC. Web development work doesn’t always involve a lot of marketing, but it’s important to remember that the site you’ve built and the marketing work it’ll take to promote that site directly correlate; the site needs to stand up on its own once the marketing team leads users to the site. A good marketing strategy will bring users to the site, but the site and its offering will determine if users stay and convert.

10. Monitor your site

Lastly, your web development duties may also involve monitoring the site, which includes checking website traffic, adjusting content to better optimize the site, and updating content as needed as time goes on.

If you’re looking for custom development, custom design, or even marketing services for your business, reach out for a free consultation on our website so we can work together to find the right solution for you and your business.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.