Blog Thread
- Ken Uchikura Newsletter Vol. 207 Undelivered Emails
Undelivered Emails
I sent an email, but never received a reply. I had no choice but to call the person I emailed earlier to ask him about it, and he said he didn’t receive it. Next, I asked him to check his junk folder and, sure enough; it was in his junk folder. There are many cases like this. Needless to say, the cause of this is the countless number of spam e-mails sent every day. No matter how many emails you unsubscribe from, the number never decreases.
They designed spam filters to eliminate spam and phishing e-mails, but false positives are not uncommon. In many cases, spam doesn’t get filtered, but important emails also don’t get delivered. Also, because there is so much spam, people can sometimes overlook important emails.
Email is an important communication platform for our customers. How can we avoid this problem? I’ve been thinking about it recently. And then I realized something. When I communicate with the hospital, I log into the hospital’s portal site and send messages within that site. In essence, I send and receive messages without using an external email service.
Wouldn’t it be convenient if customers could log in when they need to and send messages to and from there? Large hospitals already use this system, but wouldn’t it be nice if we could offer this service at a lower cost at the SME level? My company started prototyping such a service. We’d like to create a system not only for hospitals but also lawyers, accountants, etc. Please let me know if you have any suggestions.
Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.
ken.uchikura＠pspinc.com
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Junya Suzuki