Blog Thread
- Ken Uchikura Newsletter Vol. 237 In the U.S., healthcare organizations don't talk to patients via e-mail?
In the U.S., healthcare organizations don't talk to patients via e-mail?
In fact, U.S. healthcare organizations do use e-mail to communicate with their patients; however, specific guidelines and regulations exist to protect the security and privacy of medical information.In the United States, the electronic communication of medical information is regulated by the Health Insurance Portability and Accountability Act (HIPAA), which was enacted to protect the security and privacy of personal health information. Under this law, healthcare providers are responsible for adequately safeguarding patient information.
Given this, healthcare organizations must take security measures in their e-mail communications with patients. This includes using encrypted e-mail systems and obtaining patient consent. It is also common to use healthcare portal systems to communicate sensitive medical information more securely.
However, each medical institution may have different policies and protocols, so it is important to follow the rules and guidelines of the specific medical institution. It is recommended that you refer to the information provided on the medical institution's website or at the reception desk or contact the medical institution directly to confirm their policies regarding communication via e-mail.
In many parts of the United States, it is common practice for healthcare organizations to use secure portals to communicate with patients. This is to protect the security and privacy of medical information.
Portals allow patients to log onto a healthcare organization's website and securely exchange messages with physicians and medical staff. Common features include the following.
Sending and receiving messages:
Patients can ask questions and report symptoms to doctors, nurses, and medical staff. In return, medical staff can provide answers to patients and offer advice.
Updating prescriptions:
Patients can renew prescriptions and request refills.
Portal sites allow healthcare providers to communicate smoothly with their patients while taking security measures. Patients can also access their medical information, appointments and efficiently manage their important information.
"WebdeMail" is a portal for secure communication between guests and the organization, with higher security than e-mail. Specifically, it has security features such as end-to-end encryption, access control, etc. PSPINC's "WebdeMail" is a security-conscious message portal that ensures the safety of highly sensitive information, such as medical information, while providing convenient online communication.
Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.
ken.uchikura＠pspinc.com
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ABOUT PSPINC
PSPINC (Pacific Software Publishing, Inc.) is a technology company based in Bellevue, Washington, USA. Founded in 1987, PSPINC provides web hosting, email hosting, and other internet-related services to businesses and individuals worldwide.
In addition to its hosting services, PSPINC also offers website design and development, domain registration, and online marketing services. The company has data centers located in the United States and Japan, and it offers multilingual support to its customers.
PSPINC has a strong focus on customer service, and it has received numerous awards and accolades for its quality of service over the years. The company is committed to staying up-to-date with the latest technology and industry trends in order to provide the best possible solutions for its customers.
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