Ken Uchikura Newsletter Vol. 235 Business Tips

May

31

Business Tips

Business is a repetition of providing customers with what they need and receiving money in return. And with the presence of competitors, it is impossible to be the only company capable of serving customers with their needs. So, how do you get your customers to choose you over other companies? Why did your customers choose your company? If you find the answers to these questions, you might be able to attract more customers. Today, I want to share my tips on attracting new customers.

❏ Let many people know you exist.

No matter how good your products or services are, you will not attract new customers if no one knows about your company. That is like doing business on a desolate island. Therefore, informing people about your company through advertising, press releases, social media, blogs, websites, direct messages, network meetings, and other means is essential.

❏ Be the topic of conversation.

Suppose you become the topic of conversation in the social media world. That means, many people know of your company's existence. Promoting your price, quantity, and quality is vital to becoming the topic of conversation. It would be nice to catch people saying, "They're the best at ＿＿＿＿＿＿＿＿＿＿＿＿＿＿!"

❏ Customer Referrals

Having existing customers refer us to their friends or acquaintances is very gratifying. It proves that customers are satisfied with our products/services, and it is one of the most effective ways to acquire new customers. However, to get client’s referrals, you must first increase their satisfaction with your products and services. To do this, it is important to listen to your customers, be willing to solve their problems, and respond quickly to their needs.

❏ Improve the quality of your products.

This is obvious, but it is one of the most important elements of business. When products are excellent, customer is satisfied, and the company is considered reliable. Quality improvement involves improving the manufacturing process and the quality of materials and components. It is also important to use customer feedback to identify areas of improvement and make continuous refinements. Quality improvement not only enhance competitiveness and brand value but it also improves the company's image.

❏ Excellent Customer Support

Excellent customer support means that when a customer has a problem or a question about a product or service, the response is friendly and prompt. When customer support is excellent, customers have a sense of trust and feel more comfortable using a product or service. It means responding to inquiries, providing accurate information, being helpful, and resolving problems quickly. Another important element is to take customer feedback seriously and link it to improvements. Excellent customer support is vital to building customer trust and for businesses.

❏ Professional Response

Customer interaction is one of the most significant factors in shaping a customer's impression of a company, as much as the quality of its products and services. Therefore, the company must respond appropriately and promptly to customer inquiries and complaints. It is also important to provide training and education to employees to ensure smooth communication with customers. A professional response will increase customers' trust in your company and the likelihood of repeated use and referrals.

❏ Brand

Brand value is increased by providing good products/services and enhancing customer satisfaction. In addition, design and advertising strategies unify the brand image and spread brand awareness. Lastly, engaging in social action work, such as social contribution activities and addressing environmental issues, can also enhance brand value.

The most important thing in business is to build relationships with customers. Achieving this requires advertising and promoting your company to as many people as possible, improving the quality of your products and services, and providing excellent customer support and professionalism. In addition, a company's efforts to contribute to society, such as social contribution activities and addressing environmental issues, can enhance the value of its brand. Balancing these elements and building a trusting relationship with customers is the key to business success.

We wish you all the best and hope these tips will help your business succeed.

Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.
ken.uchikura＠pspinc.com
Twitter | Facebook | Linked In

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ABOUT PSPINC

PSPINC (Pacific Software Publishing, Inc.) is a technology company based in Bellevue, Washington, USA. Founded in 1987, PSPINC provides web hosting, email hosting, and other internet-related services to businesses and individuals worldwide.

In addition to its hosting services, PSPINC also offers website design and development, domain registration, and online marketing services. The company has data centers located in the United States and Japan, and it offers multilingual support to its customers.

PSPINC has a strong focus on customer service, and it has received numerous awards and accolades for its quality of service over the years. The company is committed to staying up-to-date with the latest technology and industry trends in order to provide the best possible solutions for its customers.

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#Dreamersi #KenUchikura #KenichiUchikura #NoTippingNeeded #PSPINC #PacificSoftwarePublishing #UchikuraCo #WebdeXpress

Japanese car

May

30

Many Japanese cars are in this shape. I think Japanese people are more concerned about its utility.

Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.
ken.uchikura＠pspinc.com
Twitter | Facebook | Linked In

__..-･**･-..__..-･**･-..__..-･**･-..__..-･**･-..__

ABOUT PSPINC

PSPINC (Pacific Software Publishing, Inc.) is a technology company based in Bellevue, Washington, USA. Founded in 1987, PSPINC provides web hosting, email hosting, and other internet-related services to businesses and individuals worldwide.

In addition to its hosting services, PSPINC also offers website design and development, domain registration, and online marketing services. The company has data centers located in the United States and Japan, and it offers multilingual support to its customers.

PSPINC has a strong focus on customer service, and it has received numerous awards and accolades for its quality of service over the years. The company is committed to staying up-to-date with the latest technology and industry trends in order to provide the best possible solutions for its customers.

__..-･**･-..__..-･**･-..__..-･**･-..__..-･**･-..__

#Dreamersi #KenUchikura #KenichiUchikura #NoTippingNeeded #PSPINC #PacificSoftwarePublishing #UchikuraCo #WebdeXpress

Arrived in Osaka

May

30

After almost 14 hours of traveling, I arrived in Osaka meeting my parents. I will spend few days here and travel to Tokyo before I fly back to Seattle.

Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.
ken.uchikura＠pspinc.com
Twitter | Facebook | Linked In

__..-･**･-..__..-･**･-..__..-･**･-..__..-･**･-..__

ABOUT PSPINC

PSPINC (Pacific Software Publishing, Inc.) is a technology company based in Bellevue, Washington, USA. Founded in 1987, PSPINC provides web hosting, email hosting, and other internet-related services to businesses and individuals worldwide.

In addition to its hosting services, PSPINC also offers website design and development, domain registration, and online marketing services. The company has data centers located in the United States and Japan, and it offers multilingual support to its customers.

PSPINC has a strong focus on customer service, and it has received numerous awards and accolades for its quality of service over the years. The company is committed to staying up-to-date with the latest technology and industry trends in order to provide the best possible solutions for its customers.

__..-･**･-..__..-･**･-..__..-･**･-..__..-･**･-..__

#Dreamersi #KenUchikura #KenichiUchikura #NoTippingNeeded #PSPINC #PacificSoftwarePublishing #UchikuraCo #WebdeXpress

Arrived in Tokyo

May

29

After almost 10 hours I arrived in Tokyo safely. Immigration and the customer went through very well. There was no line so now I'm waiting for the domestic flight to go to Osaka with you leave in about 2 1/2 hours.

Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.
ken.uchikura＠pspinc.com
Twitter | Facebook | Linked In

__..-･**･-..__..-･**･-..__..-･**･-..__..-･**･-..__

ABOUT PSPINC

PSPINC (Pacific Software Publishing, Inc.) is a technology company based in Bellevue, Washington, USA. Founded in 1987, PSPINC provides web hosting, email hosting, and other internet-related services to businesses and individuals worldwide.

In addition to its hosting services, PSPINC also offers website design and development, domain registration, and online marketing services. The company has data centers located in the United States and Japan, and it offers multilingual support to its customers.

PSPINC has a strong focus on customer service, and it has received numerous awards and accolades for its quality of service over the years. The company is committed to staying up-to-date with the latest technology and industry trends in order to provide the best possible solutions for its customers.

__..-･**･-..__..-･**･-..__..-･**･-..__..-･**･-..__

#Dreamersi #KenUchikura #KenichiUchikura #NoTippingNeeded #PSPINC #PacificSoftwarePublishing #UchikuraCo #WebdeXpress

My trip today.

May

29

Flight time today is 9:59 minunits covering 4,788 miles on Airbus A330-900.

Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.
ken.uchikura＠pspinc.com
Twitter | Facebook | Linked In

__..-･**･-..__..-･**･-..__..-･**･-..__..-･**･-..__

ABOUT PSPINC

PSPINC (Pacific Software Publishing, Inc.) is a technology company based in Bellevue, Washington, USA. Founded in 1987, PSPINC provides web hosting, email hosting, and other internet-related services to businesses and individuals worldwide.

In addition to its hosting services, PSPINC also offers website design and development, domain registration, and online marketing services. The company has data centers located in the United States and Japan, and it offers multilingual support to its customers.

PSPINC has a strong focus on customer service, and it has received numerous awards and accolades for its quality of service over the years. The company is committed to staying up-to-date with the latest technology and industry trends in order to provide the best possible solutions for its customers.

__..-･**･-..__..-･**･-..__..-･**･-..__..-･**･-..__

#Dreamersi #KenUchikura #KenichiUchikura #NoTippingNeeded #PSPINC #PacificSoftwarePublishing #UchikuraCo #WebdeXpress

On my way to Japan

May

29

I am relaxing at the Airport Lounge wating for my flight to Japan. It is a cool cloudy and foggy morning here st SeaTac. It will be a lomg day ahead.

Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.
ken.uchikura＠pspinc.com
Twitter | Facebook | Linked In

__..-･**･-..__..-･**･-..__..-･**･-..__..-･**･-..__

ABOUT PSPINC

PSPINC (Pacific Software Publishing, Inc.) is a technology company based in Bellevue, Washington, USA. Founded in 1987, PSPINC provides web hosting, email hosting, and other internet-related services to businesses and individuals worldwide.

In addition to its hosting services, PSPINC also offers website design and development, domain registration, and online marketing services. The company has data centers located in the United States and Japan, and it offers multilingual support to its customers.

PSPINC has a strong focus on customer service, and it has received numerous awards and accolades for its quality of service over the years. The company is committed to staying up-to-date with the latest technology and industry trends in order to provide the best possible solutions for its customers.

__..-･**･-..__..-･**･-..__..-･**･-..__..-･**･-..__

#Dreamersi #KenUchikura #KenichiUchikura #NoTippingNeeded #PSPINC #PacificSoftwarePublishing #UchikuraCo #WebdeXpress

US$ to Japanese Yen Exchange is Moving!

May

26

Just before my trip to Japan, the Japanese yen is getting lower... It is good news for people traveling from overseas to Japan, but unfortunately, it is not a good sign for anyone doing business in Japanese yen.

日本への旅行直前、日本円の価値が下がっています… 海外から日本へ旅行する人々にとっては良いニュースですが、日本円でビジネスを行っている人々にとっては良い兆候ではありません。

Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.
ken.uchikura＠pspinc.com
Twitter | Facebook | Linked In

__..-･**･-..__..-･**･-..__..-･**･-..__..-･**･-..__

ABOUT PSPINC

PSPINC (Pacific Software Publishing, Inc.) is a technology company based in Bellevue, Washington, USA. Founded in 1987, PSPINC provides web hosting, email hosting, and other internet-related services to businesses and individuals worldwide.

In addition to its hosting services, PSPINC also offers website design and development, domain registration, and online marketing services. The company has data centers located in the United States and Japan, and it offers multilingual support to its customers.

PSPINC has a strong focus on customer service, and it has received numerous awards and accolades for its quality of service over the years. The company is committed to staying up-to-date with the latest technology and industry trends in order to provide the best possible solutions for its customers.

__..-･**･-..__..-･**･-..__..-･**･-..__..-･**･-..__

#Dreamersi #KenUchikura #KenichiUchikura #NoTippingNeeded #PSPINC #PacificSoftwarePublishing #UchikuraCo #WebdeXpress

Having lunch with my financial advisors!

May

25

I had a great time and lunch with my financial advisors.
I had a chance to ride on Maseratti Grandtourismo MC ... what a great car.
Lunch was both healthy and great taste.
I will be working with them to get more advises.

Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.
ken.uchikura＠pspinc.com
Twitter | Facebook | Linked In

__..-･**･-..__..-･**･-..__..-･**･-..__..-･**･-..__

ABOUT PSPINC

PSPINC (Pacific Software Publishing, Inc.) is a technology company based in Bellevue, Washington, USA. Founded in 1987, PSPINC provides web hosting, email hosting, and other internet-related services to businesses and individuals worldwide.

In addition to its hosting services, PSPINC also offers website design and development, domain registration, and online marketing services. The company has data centers located in the United States and Japan, and it offers multilingual support to its customers.

PSPINC has a strong focus on customer service, and it has received numerous awards and accolades for its quality of service over the years. The company is committed to staying up-to-date with the latest technology and industry trends in order to provide the best possible solutions for its customers.

__..-･**･-..__..-･**･-..__..-･**･-..__..-･**･-..__

#Dreamersi #KenUchikura #KenichiUchikura #NoTippingNeeded #PSPINC #PacificSoftwarePublishing #UchikuraCo #WebdeXpress

Class Presentation at Seattle Executives Association

May

24

Ryan Heinriches, Chief Design Officer at Pacific Software Publishing, Inc., delivered an informative class presentation discussing the company's core services, which include Web Hosting, Web Development, and Customer Support. Throughout the presentation, Ryan emphasized the advantages of these business areas, highlighting the key points that set Pacific Software Publishing, Inc. apart from its competitors.

Web Hosting:
Ryan Heinriches discussed how Pacific Software Publishing, Inc. offers reliable and efficient web hosting services. He emphasized that their hosting platform is built on cutting-edge technology, ensuring high performance and minimal downtime for client websites. The company's data centers are strategically located, providing fast and secure access to websites for visitors worldwide. Ryan highlighted the company's robust infrastructure, which enables scalability and flexibility to meet the evolving needs of businesses.

Web Development:
During the presentation, Ryan Heinriches focused on Pacific Software Publishing, Inc.'s expertise in web development. He explained that the company has a skilled team of developers who create visually appealing, functional, and user-friendly websites tailored to the unique requirements of each client. Ryan emphasized that their approach involves utilizing the latest technologies and industry best practices to deliver websites that drive engagement, conversions, and ultimately business success. He also highlighted the company's ability to create responsive and mobile-friendly designs to ensure a seamless user experience across devices.

Customer Support:
Ryan underscored the importance of excellent customer support and explained how Pacific Software Publishing, Inc. places a strong emphasis on providing exceptional service to their clients. He highlighted the company's dedicated support team, which is available to assist clients with any technical issues or questions they may have. Ryan mentioned that their support staff is highly trained and responsive, offering prompt resolutions to ensure a smooth and hassle-free experience for clients. He also discussed the company's commitment to ongoing customer support, emphasizing the availability of resources and documentation to assist clients in managing their websites effectively.

Overall, Ryan Heinriches' class presentation showcased Pacific Software Publishing, Inc.'s strengths in Web Hosting, Web Development, and Customer Support. He emphasized the company's commitment to delivering reliable, high-quality services, utilizing advanced technologies, and providing exceptional customer support. By highlighting these advantages, Ryan aimed to convey the company's value proposition and demonstrate why Pacific Software Publishing, Inc. is a trusted choice for businesses seeking comprehensive web solutions.

Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.
ken.uchikura＠pspinc.com
Twitter | Facebook | Linked In

__..-･**･-..__..-･**･-..__..-･**･-..__..-･**･-..__

ABOUT PSPINC

PSPINC (Pacific Software Publishing, Inc.) is a technology company based in Bellevue, Washington, USA. Founded in 1987, PSPINC provides web hosting, email hosting, and other internet-related services to businesses and individuals worldwide.

In addition to its hosting services, PSPINC also offers website design and development, domain registration, and online marketing services. The company has data centers located in the United States and Japan, and it offers multilingual support to its customers.

PSPINC has a strong focus on customer service, and it has received numerous awards and accolades for its quality of service over the years. The company is committed to staying up-to-date with the latest technology and industry trends in order to provide the best possible solutions for its customers.

__..-･**･-..__..-･**･-..__..-･**･-..__..-･**･-..__

#Dreamersi #KenUchikura #KenichiUchikura #NoTippingNeeded #PSPINC #PacificSoftwarePublishing #UchikuraCo #WebdeXpress

Ken Uchikura Newsletter Vol. 234 Sales Thorough Distributors

May

24

Sales Thorough Distributors

Pacific Software Publishing, Inc. has been developing software since 1987. We have had some direct sales, but the majority of our sales have been through distributors. The base of our business model is to sell through distributors, and when distributors make a profit, we make a profit.

During the COVID-19 pandemic, we continued to develop products, however, we could not find additional distribution companies to sign with us. Basically, we could not make new sales because we could not meet people. This year, however, our sales activities, including my own, are finally centered on meeting and networking with people. I am also making a series of business trips to Japan in search of new networks. I will be traveling to Japan five days after this newsletter is distributed.

The purpose of our efforts in Japan is to find a company to represent and sell our products. We are a SaaS-based software development company. Currently, we have a partner in Japan who sells our web hosting services, but we do not yet have distributors for our other products. My objective is to introduce other services to new partners in Japan.

We are of course looking for distributors in the U.S. as well. I think it is especially important for web development companies in the U.S. to become distributors of our web hosting services. For web development companies, developing is their revenue and hosting is their expense. However, if they decide to sign the reseller agreement with us, they can make hosting a revenue stream instead of an expense.

As I mentioned at the beginning, our goal is to provide a system that allows our distributors to make profits. We have been in business for 35 years. If you are at all interested in our services, whether in Japan or the U.S., please contact us.

Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.
ken.uchikura＠pspinc.com
Twitter | Facebook | Linked In

__..-･**･-..__..-･**･-..__..-･**･-..__..-･**･-..__

ABOUT PSPINC

PSPINC (Pacific Software Publishing, Inc.) is a technology company based in Bellevue, Washington, USA. Founded in 1987, PSPINC provides web hosting, email hosting, and other internet-related services to businesses and individuals worldwide.

In addition to its hosting services, PSPINC also offers website design and development, domain registration, and online marketing services. The company has data centers located in the United States and Japan, and it offers multilingual support to its customers.

PSPINC has a strong focus on customer service, and it has received numerous awards and accolades for its quality of service over the years. The company is committed to staying up-to-date with the latest technology and industry trends in order to provide the best possible solutions for its customers.

__..-･**･-..__..-･**･-..__..-･**･-..__..-･**･-..__