HORENSO (Reporting, Communication, Consultation)

HORENSO is a Japanese acronym for reporting (houkoku), communication (renraku), and Consultation (soudan) and is a crucial communication method in Japanese business culture. Properly practicing HORENSO allows you to convey the progress of work to your superiors and colleagues, as well as accurately communicate the status of projects to clients. This ensures that all parties involved are aware of the project's current status, which helps build trust.

HORENSO encompasses the following elements:

Reporting: Sharing current situations or progress with your superiors and stakeholders. This also includes regularly updating clients on project progress, results, and any issues. It helps clients understand the project’s status and proceed with confidence.
Communication: Conveying necessary information in a timely manner. By informing both your team and clients early about schedule changes or important details, you can prevent confusion and misunderstandings.
Consultation: Discussing problems or uncertainties as soon as they arise. This applies not only internally but also with clients. Early communication with clients allows you to identify solutions before issues escalate.

The Importance of HORENSO
When HORENSO is not effectively practiced, superiors, team members, and clients become unsure of what’s happening, leading to anxiety and mistrust. This can give the impression that progress is delayed or that no work is being done.

On the other hand, properly practicing HORENSO offers the following benefits:

Improved Transparency: The progress of projects and tasks becomes clear, allowing the entire team and all stakeholders, including clients, to share the same understanding.
Early Problem Detection: Regular reporting allows issues to be identified and addressed with clients before they grow larger.
Building Trust: Effective communication strengthens trust between superiors, colleagues, and clients.

Practical Application
To effectively implement HORENSO, consider the following points:

Regular Reporting: Utilize weekly meetings and progress reports to regularly update all involved parties on the status. This also includes providing regular progress updates to clients.
Timely Communication: Strive to communicate important information and changes promptly to all relevant internal stakeholders and clients.
Early Consultation: When you sense a problem or have concerns, consult with your team early, and if necessary, share the information with clients to find a solution together.

By consciously practicing HORENSO, you can not only improve operational efficiency and strengthen trust, but also ensure smooth communication with clients. Thoroughly implementing HORENSO with clients is directly linked to project success and increased customer satisfaction.

Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.
ken.uchikura＠pspinc.com
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ABOUT PSPINC

PSPINC (Pacific Software Publishing, Inc.) is a technology company based in Bellevue, Washington, USA. Founded in 1987, PSPINC provides web hosting, email hosting, and other internet-related services to businesses and individuals worldwide.

In addition to its hosting services, PSPINC also offers website design and development, domain registration, and online marketing services. The company has data centers located in the United States and Japan, and it offers multilingual support to its customers.

PSPINC has a strong focus on customer service, and it has received numerous awards and accolades for its quality of service over the years. The company is committed to staying up-to-date with the latest technology and industry trends in order to provide the best possible solutions for its customers.

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