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Business Communication: Building Mutual Relationships

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I strongly believe relationships in business – a company and its customers, a company and its employees, a manager and team – must work like a marriage. Both parties must mutually benefit, reciprocate, and want to engage in a healthy relationship. And healthy communication in those relationships include being genuine and clear, sharing not only the goods, but sometimes the bads and the risks. It requires us to know each other pretty well.

Let’s talk about a specific example.

Let’s say you’re a salesperson at PSP, and a customer came to you to buy a computer. The customer had a budget of $1,500 but you strongly recommended the $2,000 computer which the customer bought. One week later, an issue arose and you had to deal with the repairs which took several days.

At the time of purchase, if the customer was super happy to learn about all the all the added features he/she was getting by spending the extra $500, thanking you for all the advice, the problem that came up will likely be dealt with pretty smoothly. Overall, the customer was happy with the purchase from the start.

But what if the customer felt pressured to purchase the more expensive machine? Well, if the customer never felt comfortable with their initial purchase, you can bet they won’t be happy with the new issue. Getting it sorted out might not go as smoothly since the relationship between you and the customer was never mutually beneficial.

In any relationship, unless it is mutual, you’re more likely to encounter issues sooner or later. So be honest, be genuine, and put yourself in their shoes, so you can make the relationship mutually beneficial and successful. This requires clear and honest communication to work.
#ENnews #PSPinc #Blog #Marketing #Advertising #B2B #SmallBusiness #OfficeTips #Communication #Branding

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Business Communication: Getting your Point Across

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Has anyone ever asked you, “So what is your point? The point we try to make to someone can easily get muddled with extra words and long explanations, or it can get confused by lack of tone over digital communication. So how do we get to the point faster and make communication more effective?

Here are some points to consider:

State your point up front.

It’s important you know what your point is before you start communicating it. What is the outcome you’d like to get after your explanation? Particularly over email, it would be great to include your point in the subject line, if possible, so people are prepped to read. You should also summarize your point and purpose for the email in the very first paragraph.

Keep it simple.

When people ask what your point is, or say get to the point, they’re asking you to be direct –in other words – simplify the message. Don’t fill your explanation with big words, slang, abbreviations, or buzz words. If you have time to prepare your communication, choose your words carefully.

Getting to the point also means “be specific.” If you state, “I need the products to be delivered fast,” what “fast” means to you may be different for someone else. You meant within one day, but by another person’s standards maybe a week is fast. Best to say things like, “I need the products to be delivered within 24 hours,” or “by 2 p.m. tomorrow.”

Don’t bury your point in too many words.

We tend to explain ourselves more when we aren’t confident or clear about our own point. People read diagonally if you have too many words in your email. Keep it short and sweet. One way to do that is by using bulleted or numbered lists. You can summarize specific points really well that way.

Give examples.

If you can include examples to get your point across, do it. And the more specific examples, the better.

Finally, re-read your email before pressing send.
#ENnews #PSPinc #Blog #Marketing #Advertising #B2B #SmallBusiness #OfficeTips #Communication #Branding #SmallBiz

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Business Communication: Setting Core Values

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Communication is a very broad topic in business – it includes internal communication between staff, from management to employees, and it also includes external communication to the public through branding, advertising and PR.

One of the key elements in business communication is persuasion. How do we get people to trust us, believe our stories and get on board with what we do? A big part of doing that is getting your internal values and communication in sync so the message you put out to the public is consistent.

Since it’s the beginning of a new year and time to communicate our company goals with the team, I thought I would write down some of the key points and share them with you as well. We call these our “core values.”

At PSP, have 5 core values:

• Creativity:
We are here to be creative and innovative so we will stay ahead of our competitors.

• Professionalism:
Customers seek our advice because we are the pros. Demonstrate knowledge and professionalism.

• Simplicity:
Let’s not confuse customers or each other. Simplicity can provide efficiency.

• Consideration:
Putting ourselves in each other’s shoes should guide our response and actions.

• Excellence:
Always seek improvement. Never compromise.

Setting and sharing your internal core values is a good way to keep your employees in sync – who are coming from different departments, have different motivations, job descriptions, and even come from different generations and backgrounds.

Core values serve as a guideline for employees to follow and they should be shared and talked about within your organization all the time. It’s fine to share those core values with your customers too, as long as they’re being met internally. Have you considered your business’ core values?
#ENnews #PSPinc #Blog #Marketing #Advertising #B2B #SmallBusiness #OfficeTips #Communication #Branding #BusinessCommunication

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Google + Begins Shutdown

Last year Google announced that it would be shutting down Google + due to low user activity and maintenance issues. That shutdown will now begin starting in February and April. As of February 4th, you will no longer be able to create a Google + account. And starting in April, Google will begin deleting user accounts, content, and data.

If you have pictures, accounts, blogs, or any other content on Google + you can download and save them here.

Looking for a new blogging platform? Try Bloguru, it’s FREE to use and never shows ads!
#Google #Blog

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Bloguru Enabled HTTP Gzip

Bloguru has now enabled HTTP gzip compression! This will speed up the render time for Bloguru's content making the website faster.

If you want to speed up your website visit PSPinc for great deals on our hosting packages!


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How Search Engines Rank Websites

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What is ranking?

When you type something into a search engine there are typically 10 website links that appear on the first page, with multiple pages of results that follow. The position at which a website is listed is considered its ranking; the higher the position, the better the ranking. Websites that appear lower down the list of links have a lower ranking.

How do search engines rank?

Search engines rank using two methods -- indexing and crawling -- which help determine where they rank each website. When someone performs a search, a list of top websites appear that are deemed to be the most relevant to the search. This list is the “answer” to your search question or query.

Search engines determine this relevancy on multiple factors including site link structure, content and keyword relevancy, traffic volume, and link quality. The links within your website are the roads by which search engines find your content, the better the roads, the easier it is for them to get around. Content and keywords on the pages your links take you to must be relevant to what is being searched. You should always write your content for users, NOT search engines. The quality of a link is determined by the number of relevant websites linking to it.


It takes more than typing a bunch of keywords on your website to rank well on search engines. And although there isn’t a secret formula, there are steps you can take to get better results: 1) Think about the content on your web pages as the answer to someone's search query, to help you get started. 2) Write the content for users, not for search engines. 3) Build out the link structure of your website to make it easy for search engines to find your content.
#ENnews #PSPinc #Blog #Marketing #Advertising #B2B #SmallBusiness #OfficeTips #SEO #SearchEngineOptimization #Link #PageRank #Google

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#EmailMarketing #SmallBusiness

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Keywords: Why They Still Matter

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What are keywords?

In terms of SEO (Search Engine Optimization) and websites – keywords are the words and phrases that define your content. If you take a single web page and you only look at the text, your keywords are the words or phrases that appear repeatedly.

Why are they important?

When someone goes to a search engine they type in keywords or “search queries.” Keywords are the road between what a person is searching for and the content you’re providing. When building a website, writing a new blog post, or even when adding pictures to your website - keywords matter. If your goal is to drive organic traffic to your website, the keywords you choose will define what kind of audience you attract.

Take Mars bars for example (yes, the candy bar). If they try to rank for just the word “mars” they might rank really high on search engines, but they’ll get extremely different types of traffic. Some people might be searching for the planet, while others are looking for something to satisfy their sweet tooth. It’s important to think about the searchers intent and align that as best as you can to the types of keywords you use.

What are long-tail keywords?

Keywords can be broad or they can be specific. Broad keywords will get you lots of searchers (and lots of competition!) but might not bring people at the right stage of their search. Long-tail keywords, 3 words or more, have more intent behind them. For example, the phrase “used cars” is broad and might have a different meaning depending on who is searching for it. But, “used sedan in Spokane Washington” is a long-tail keyword that might indicate they’re looking for a used car to buy, and soon. Using long-tail keywords might bring you less traffic but they will have less competition and bring you a more targeted audience.

Does it matter how I use keywords on my website?

Trying to rank for certain keywords isn’t about jam-packing your website full of them. Search engines, and your visitors, want to read content that brings actual value by providing an answer to a search. The goal is not to trick search engines into ranking you high; it's to provide information that’s relevant to the keywords. Part of SEO 101 also includes adding keywords to your URL, headers on the page, meta descriptions, and in the alt attributes of images.

#ENnews #PSPinc #Blog #Marketing #Advertising #B2B #SmallBusiness #OfficeTips #SEO #SearchEngineOptimization #Keywords

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PSPinc | Data Center

PSPinc | Data Center
We constantly monitor our data center so that our customers can relax and know that their websites are secure.

#Domain #Hosting #SmallBiz
#Domain #Hosting #SmallBiz

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Defining Backlinks & Why They Matter

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What is a backlink?

A backlink is a hyperlink from one website to another website; they’re also called “inbound links” or “incoming links.”

Why do they matter?

Ultimately, backlinks matter for search engine optimization (SEO) purposes. When multiple websites link to the same web page, it signals to search engines that this content is worth linking to. Backlinks are a way of vouching for a web page or website, which makes it more worthy of showing up on search engine result pages (SERP). If your web page about grooming horses has a lot of inbound links from other relevant sites, it’s more likely to show up in the search results when someone types in “how to groom horses” or “horse grooming.”

How do you earn backlinks?

Not all backlinks are created equal. Backlinks from popular and trustworthy sites will be worth more to search engines than backlinks from sketchy or spammy websites. Earning these backlinks can be as simple as posting quality content and receiving backlinks without any promotion or effort. Or, you can actively share your web pages and push promotions to get more reach from your content in the hopes people who view it will also link to it.

Linking to other web pages.

When you choose to link to a web page, the value your website brings depends on the specific page you link to, the anchor text you use, and whether you choose to follow or nofollow the link.
#ENnews #PSPinc #Blog #Marketing #Advertising #B2B #SmallBusiness #OfficeTips #SEO #SearchEngineOptimization #Backlinks

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