PSPINC CEO Kenichi Uchikura's Blog

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Pacific Software Publishing, Inc. (AKA PSPINC)
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KLM needs better support.

Aug

1 tweet

I am trying to tracy the flight from Amsterdam to Seattle on KLM Royal Dutch Airlines. On the web site, it says the flight is 8 hour early ... I knew that is wrong. I try to call KLM office, but the maze of menu made me hung up.

I finally got the arrival information on the Port of Seattle SEATAC airport arrival web site. I have never flown on KLM but this type of service makes not want to use KLM. When very one is selling same thing, you choose your vendor based on three things.

(1) Price
(2) Reputation
(3) Service

Can a website help a company?
The answer is "YES". It also can hurt the company too.

#Business #Marketing