Good Communicators and Good Listeners

Good communicators and good listeners each play an important role in communication.

Someone who’s good at talking can clearly communicate what he or she wants to say to the other person. By using appropriate language, they can gain empathy and understanding from others. They can also enliven the conversation and make the atmosphere feel more relaxed.

On the other hand, good listeners can empathize with others’ feelings. They can show interest in the other person by asking the right questions at the right moments and responding appropriately. They can also relate what the other person says to their own thoughts and experiences and empathize with them.

Conversely, poor communicators have the following characteristics:

They can’t coherently express what they want to say and tell long, boring stories.
They continue to talk about themselves without caring about the other person’s response.
They either can’t talk about or will blatantly ignore the other person’s interests.
They’ll utilize inappropriate uses of language or speaking style, which may discomfort the other person.

Characteristics of poor listeners:

They tend to focus on their own narrative, even when the other person is talking.
Sometimes, they’ll switch to topics of their own interest without listening to what the other person says.
They don’t try to understand what the other person says.
They don’t respond appropriately to what the other person says.

In business, there are many opportunities to talk and listen. I believe that by acquiring these skills, it will be easier to achieve your goals.

Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.
ken.uchikura＠pspinc.com
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